-
January 2024 by Rick Russell Jr
Dan got my product ready to pock up or ship with one 3 minute phone call all done. Great personality and very professional. Great quick experience. Thanks Dam
-
January 2024 by Haley Errico
LOVED my salesperson ‘Cody’ in the outlet. Cody was on top of everything and didn’t get frustrated at all— even when I changed my mind too much (lol). Cody was with us for the whole 2+ hours I was there.
-
December 2023 by Andrew Downey
Brandon was awesome. He didn’t hound me when I was looking around.He was always available when I had a question about a piece of furniture or a price. Checkout was quick and easy.
-
December 2023 by Edgar Linan
Never again purchasing furniture from this company. The prices are low for a reason. Upon delivery one of the chairs from the dining table set I purchased arrived broken, and subsequently had to wait for another to arrive (still waiting as of writing this). Two days later, the storage bench from the set completely fell apart, and now unless I want to wait another 3 weeks to have guests be able to sit at our table, I have to take time off work to wait for yet another delivery. So, if you enjoy wasting your time and spending money on new furniture that arrives broken and then spend an entire month waiting for a full/unbroken set to arrive, shop at Bob’s!
-
December 2023 by Dan Dippo
It was a pleasure to deal with Gabe. I like when I can go into a store and look at my own pace without being harassed at every step. He answered my questions, offered suggestions, but did not push. Wonderful experience.
-
November 2023 by Michael Celani
So I'm happy with the product. The only thing I didn't like is Acceptance Now representative must have been new? Didn't explain things very well thank God I have made purchases this way a few times before so I knew the process. She actually billed me out for the upcoming week right after signing when they usually wait the following month. That really doesn't matter to me but. In the past that had been standard practice. My representative just needs more training but she needs to be clear and precise on the little details which she was not. This is a contract you can't just glaze over it.
-
November 2023 by Doug Coombs
Haven't always had good luck at Bob's (specifically with their Good Proof program), but this last experience was very good. Dealt with Gabe, who was terrific and helped my wife find exactly what she was seeking.
-
November 2023 by Rocio Casalduc
I want to take a minute and thank Randy for the amazing service. He made sure my family and I got the best quality and deals with our purchase. We couldn’t be happier with our furniture!!! THANK YOU RANDY FOR THE GREAT SERVICE. MAKE SURE YOU GUYS COME SHOP AT BOBS AND ASK FOR THE BEST… RANDY!!!
-
November 2023 by Manny Gonzalez
Great furniture selection, display is wide and service was excellent.
-
November 2023 by Thomas Bradley
Jeff helped us. He was very knowledgeable and provided all of the specific info that we needed. He prepared and saved the order so that when we came back in the store to purchase everything went very quickly
-
November 2023 by John Gagnon
Buyer beware! Quality is terrible. 6 months of use. Bob's goof proof is a waste of money. They refuse to fix or replace. This is my second round. We purchased faux leather before that flaked. Bob's refused to replace and repair was large globs adhesive. It is cheap furniture. Quality has drastically declined. Burnt 2 times. No more Bob's. Oh my Bob's!!!!!
-
October 2023 by mike celani
So I'm happy with the product. The only thing I didn't like is Acceptance Now representative must have been new? Didn't explain things very well thank God I have made purchases this way a few times before so I knew the process. She actually billed me out for the upcoming week right after signing when they usually wait the following month. That really doesn't matter to me but. In the past that had been standard practice. My representative just needs more training but she needs to be clear and precise on the little details which she was not. This is a contract you can't just glaze over it.
-
October 2023 by Justin Burnett
Cannot say enough great things about Vicki at the customer service desk. Went above and beyond to make sure I was taken care of after a very frustrating few months of dealing with the warranty company. The manager Melissa also took care of a special request I had made, and made my shopping experience very easy. Brandon was also very kind and informative on the sales floor answering all my questions and showing me options I had missed when exploring myself. I've furnished my entire house top to bottom from this location and will continue to shop here whenever I need anything, specifically as a thanks to all the great employees here.
-
October 2023 by Keren Reyes
Dan was very tentative, knowledgeable and friendly. The living room set we loved is currently in stock and ready for shipping as opposed to waiting 6-8 weeks like other furniture stores. The store was clean. The outlet area was very dusty and not organized. Not sure I would buy anything in the condition I saw the furniture in. My customer service rating would’ve been 5 stars. I deducted a star because of the outlet area.
-
September 2023 by Ann P.
I went to the Salem, NH location today.I was greeted by a great salesperson, his name was Jeffrey Lyford and I bought all my furniture from him for my new home.Incredible customer service and I'm very picky but Jeff had a lot of patience and showed me every option and also we walked thru the entire store.I got all my steps in today in a good way.The Manager came over and checked my order. She is like Jeff very energized and both of them seem to love their careers. Thank you for a great experience!!
