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December 2023 by Michelle G.
Tired of saving electronic coupons that don't get applied on checkout. They were also running a special a few weeks ago, if you renew your membership, add a Master Card to your account and then use it for an online order, they would give you $110 in rewards. They never did and are now trying to say I didn't save the Master Card to my account. Yet, when I login to my account in clearly shows it as a saved card. False advertise much?! They have also stopped carrying almost everything we have been buying there every week for years. Time to go back to Costco or Sam's if there is one close enough.Also ordered my birthday cake there, that I clearly could have decorated better! It was very plan and took no effort at all. It was another very big disappointment!
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November 2023 by Dawn Brown
This place was understaffed and not experienced. Lug nuts and locks were stripped and broken. I knew I had to get alignment afterward. Car is shaking over 65 and needed 3 other appointments and time to straighten getting tires at BJs. I’ve been working on getting my car fixed for past four days. I would NEVER let them touch my car again. Town Fair Tire in Tewksbury, helped fix my problem.
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July 2023 by John V.
This is the filthiest I ever been, nothing beats Costco at this point.If you want products that our out dated and quality between 1-5 out of 10. This is the place for you, also restrooms are nasty, shit all over the seats and floor too! I feel like coming here to get sick or eat virus.Until they clean and fix their sanitary issues then i will come back. Good bye
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June 2023 by Islam El bakoury
Arrived late 23 min on my 9 AM appointment today due to unusual traffic, even though I apologized and was the only one at the tire center, the technician refused to take me in and told me if you called saying I am running late, I would have taken you in!!!
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February 2023 by Joe Smoe
Very poor customer service and tire manager and store manager refuse to correct issue created by their website.
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November 2022 by Angel Earth
The Tire center is under staffed, but had my new tires installed in about an hour. Order your tires online and pick an appointment date & time. Best to arrive 15 minutes early, they will need your order # and have tire warranty info to fill out. Hector was very professional.
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August 2022 by Steve P.
Never ever ever order delivery from them. I placed my first (and last) order with them yesterday. When the delivery arrived Over $50 worth of items were missing but I was charged for them. They told me it wasn't their problem and I should call DoorDash who they use for deliveries. DoorDash was completely useless because they couldn't find the order anywhere in their system, I'm not their customer so they don't have my info. They searched every which way but insisted they never delivered to me, which of course they did. They said call BJ,s back. I did, and guess what? Yup, they can't explain why Doordash doesn't have the info. They say they sent it to them. So bottom line, I was charged for items I never received, Bjs blames doordash, doordash blames BJs, and I'm out $50. Real nice.
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May 2022 by Ant A.
40 pack is selling for 5.49. In Danvers, it's priced at 3.99. In Salem, gave me a hard time using chip bags to carry my items.
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April 2022 by Casie Hamman
The price for tires was fair! Unfortunately when bringing your vehicle in make sure you don’t leave any personal belongings inside. There were several personal items that were taken from my vehicle in a matter of 2 hours. When I made a formal complaint I was told as soon as the car is backed out of the garage bjs is no longer liable for anything missing or damaged. So basically they can park your car and do whatever they want and there is no repercussions. There was supposed to be a follow up but I’ve gotten nowhere. The whole situation is very sad. I will not be going back !!!
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December 2021 by John Sanchez
Great place very good organizedIt’s very hard to find someone to help but as y’all know a lot of people aren’t working
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January 2021 by Michael S.
Good luck buying a pair of tires from these people - absolutely terrible customer service. Have tried calling three times just to set up an appointment, have been put on hold 3 times and disconnected 3 times
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January 2020 by Dave H.
Bought the spices in the large container oregano and parsley they were both 4.99 each. Went good shopping at Market Basket and saw the same items for 3.31. That's over 1.70 each. What aa ripe off and we pay a membership fee for lower prices. Well I'm done
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December 2019 by Izzy S.
Showed a photo for a cake. They couldn't even make roses on the cake. I am aware that they're not professionals. But please like cmon guys, y'all couldn't even make some nice pastel colors and plain roses??? Please see the photos below for your viewing pleasure.
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May 2018 by Brian Murphy
Good prices on tires.
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May 2018 by Jerry Dallal
They did a good job and the prices are okay, but they took over 2 hours to install a set of tires on what appeared to be a slow day. If I had to visit there more often than once every 6 years, I would have taken off more stars. But all's well that ends.