American Eagle Store is praised for its cleanliness, organization, and friendly staff. Customers often mention how easy and quick returns are, with some completing the process in less than five minutes. The store staff is described as caring and helpful, with one customer highlighting a staff member who went out of her way to assist a child with special needs, making the shopping experience more comfortable. The store manager is also appreciated for her kindness and attentiveness, frequently checking in on shoppers and ensuring they feel welcome. Unlike other stores, employees at this location seem genuinely committed to providing good service, greeting customers at the door and offering assistance when needed. They also help by holding items for try-on, making shopping more convenient. However, there was a negative experience reported during a holiday shopping trip. The customer felt overwhelmed by the store manager’s persistent help, which was perceived as intrusive. The situation escalated when the manager allegedly approached and monitored the customer excessively, even suggesting to hold items without permission. The customer also expressed concern about perceived racial bias, noting that Black and brown customers appeared to be singled out and treated suspiciously, which caused discomfort and led to a decision not to return. Overall, the store is seen as a friendly and helpful place by many, but also one where concerns about overzealous staff and potential bias have been raised.
Clean and organized super friendly staff I had to return an online order and it was so simple in and out in less than 5 mins
July 2024
If there are things that say 50% off and at checkout it is only 25%, it is somewhat annoying.
June 2023
I was in on the 27th. A girl went out of her way and helped my son walk through the store and pick out clothes that didn’t overstimulate him. It’s so hard to find employees like that nowadays. Maddy? Mandy? The store manager is also very kind and helpful
