-
November 2023 by Heath Dalzell
In and out
-
February 2023 by Catherine T.
NO PHONE NUMBER! The only phone number is the toll-free number that is absolutely useless. I want to know if it has a specific phone in stock before I make the three-hour trip, but all I can get is the toll-free number! Went into chat and all that idiot provided was the same number I told him I already had. I KNOW the phone numbers for individual stores are available to the agents. I am NOT driving that far only to learn the item I want is not in stock. Verizon needs to step up its game with customer service.
-
December 2022 by Jay J.
I don't even have a Verizon phone question or a plan with them. There were 10 people in the store when I arrived and yet I was read it on immediately. I was mistakenly sent here by Walmart smart talk phones. But I must say, if I was looking for a planner or a phone, these guys would have sold me zipety quick. They were all pleasant, and I guess as if they had all the Time in the world even though they were out numbered with the people with questions. I have been sitting here for a half an hour plus, waiting for my ride to pick me up and they have handled so many people in that time. Ever is in charge of these guys is exceptional.
-
July 2022 by Barbara R.
My husband and I have purchased two phones from this store over the last three years, and have gone there on three other occasions for billing or service related issues. We have yet to be greeted by a representative who extended him or herself to assist us, except in a minimum. On this date, we brought in one of our Pixel phones that would no longer accept a charge, explaining that it actually lost charge while plugged in overnight. The young lady plugged the phone in, and after pressing the ON button for a full minute, the Google sign-on banner appeared, followed by 1% charge indication. The young lady curtly told us, "it's working, you have a bad charger". I then explained that we tried charging it on another charging device that had charged the other phone. "I don't know what your problem is, but it's charging" she said, handing the phone back. My husband asked if we could get the phone serviced. She immediately grabbed a preprinted slip from a stack with Verizon telephone numbers, and slapped it on the counter top in front of my husband, and didn't even explain our course of remedy. We asked what new phone might be available because this one was not charging. She replied "it's charging". Obviously, 1% does not indicate a charging condition, but it was satisfactory enough for her to conclude her customer care for us.She was flanked by two other employees who were servicing nobody. My husband and I were the only patrons in the store. This was a demonstration of the worst possible service that one could possibly expect from a company that has received thousands of dollars in billing over more than twenty years, and from a store from whom we have purchased $1,500 in phones and extras.I suspect that the real store employees must have been locked up in the back, because no manager would possibly permit such shoddy service.I could not possibly recommend this store that in no manner resembles the service advertised on TV.We proceeded to call the customer care phone number listed on the slip that she had given to us. The gentleman who took our call apologized, and informed us that our experience was typical of Verizon stores. (My immediate reaction to this is "why does this persist, and who wants to fix this 'typical' problem?"). He said he knew, because he had formerly worked at one for six years. He politely took all our information, again apologized for the bad service we received, and then transferred us to Tier 2 Technical Support and a new phone, under warranty, is being delivered. HELLO! ANYBODY OUT THERE? DOES ANYONE AT VERIZON CARE ABOUT THE MISERABLY BAD SERVICE AT THESE STORES AND AT THIS ROCHESTER ONE? ANYBODY OUT THERE AT VERIZON? CAN YOU HEAR US NOW?
-
June 2022 by Denise H.
I have to say that the customer service that I received from Jose yesterday was above & beyond! I traded up to an IPhone 13 Pro that I purchased from the Verizon website, but could get the transfer between phones to work properly. At this point both phones were useless. I went into the store yesterday (6/19/22) & was greeted by Jose. I explained what was happening & he said that I'd have to make an appointment for the next day since it could take some time to figure out. He offered to fit me in between other set up's but it could take awhile. I decided to stay & see if he could resolve the issue. He was incredibly patient throughout the process. I wasn't able to complete the transfer there, but he showed me a short cut that I could do at home & it worked!I can't thank him enough for taking the time to help me. I would highly recommend him!DeniseHRochester
-
January 2022 by Myles J.
Went in and spoke to a manager named John couldn't see exact title. he refused to look into my account . I asked for his district managers phone number. He also refused.
-
September 2021 by Jamie G.
Arrogant, high pressure and had very few phones on display. Wanted to sell us service upgrade with phones and couldn't even show us the phone. I felt they couldn't explain very well what we were getting or show us anything. Then we got the used car salesman BS.. pressure, when we were about to leave suddenly they could do a better price. getting talked down to by phone salesman is about as funny as it gets. Geez it's really shady in this store.Will try a different Verizon store as we have been with Verizon for 10 years.
-
April 2021 by Angryman 1.
This was the second Verizon store I had to to to because the Dover Verizon store SUCKS. The service and staff here were helpful enough. I think the only reason I wasnt assaulted with another sales pitch is because my account showed I had been thru enough bullshit that day already. Whatever the reason, this whole experience (Verizon, not so much here specifically) was THE WORST SHOPPING EXPERIENCE I HAVE EVER EXPERIENCED. So with that said, thanks for doing what should have been done 7 hours earlier... SELL ME THE PHONE I WANT, NOT THE SHITBOX YOU WANT TO SELL ME.
