-
July 2024 by Ken Fuhs
overpriced, my monthly bill keeps going up every few months, I was paying $125 per month for a few years, then spare box bought the place and raised the price right away, it been a couple years and now my monthly bill is $275, I'm leaving spare box asap, this will be my last month
-
July 2024 by Tim Berube
This is the worst management I have ever seen. Th owners before were great people and I was being charged $100 for my unit. It’s not temp controlled, no lights and no special amenities. Now that spare box has owned it, they have raised my rent 3 times and is at a whopping $243! This is completely absurd. I mean you can barely drive into the place the tar is so bad. Also my grandmothers unit was broken into. The insurance they make you get won’t pay a dime. The cops also said there wasn’t a camera. When I went to look at her unit, which I have stuff in, there is a camera pointed right at her unit. Rochester cops suck also unless they are in cahoots with spare box and the insurance company. Don’t ever rent from this place. As soon as I have room, I’m getting rid of my unit and will definitely never, ever rent from them again. Please beware. Definitely rip offs!
-
April 2024 by Joyce Locke
Prices have gone up without notice
Not happy
-
April 2024 by parkpointer
I wish to thank KC for all of the help in changing my payment issues!
-
March 2024 by Joan Ableman
Makeda was excellent at helping!
-
March 2024 by Ray Hershkowitz
I spoke with Makeda and she was so courteous and helpful
-
December 2023 by Maggie Burgone
KC was absolutely wonderful! She able updated my contact and payment information KC was very pleasant and was understanding of my endless questions LOL absolutely great customer service.
-
December 2023 by James Brouillard
Andrew, thanks so much!
-
December 2023 by Sarah Levesque
Shoyan
-
December 2023 by Dennis
Venessa was dope
-
December 2023 by Pat Johnson
Shoyan
-
December 2023 by Benjamin Poirier
Very poor customer service
-
November 2023 by Jason Brown
Thank u Vanessa , very helpful
-
November 2023 by Brandy Marie
TamoyaShe helped me with everything I needed pretty fast and she was very niceThank You ?
-
October 2023 by Samuel English
Fine experience nice man would call again for help
