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June 2024 by Jason T
Universal Factory Direct was an excellent experience for our kitchen project. They were very helpful in working with us on our specific kitchen needs to ensure the cabinets we wanted, we received and fit perfectly. Delivery was an excellent experience too, shipped on time and all materials were ready for installation. A special thank you to Ryan Harrington who helped us from beginning to end. He was always available and helpful for any changes and questions we had. A big thank you to you and your team.
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June 2024 by James Stubbe
Working with their design team was easy and helped me create the kitchen I was looking for. I couldn’t have done it without their help.
Joe White was especially helpful both during the design process and as support as the cabinets were delivered. A great asset!
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May 2024 by Tom Fox
My wife went to Portsmouth and worked with Jenny on the design and cabinet selection. When the cabinets arrived I unboxed them and installed them over a 3 day period. We have a pantry, upper and lower cabinets, and an 8' long island set-up as well as refrigerator surround and cabinets over the fridge. I was very happy with the quality and finish of the cabinets. Customer service was also very good in that we had a trim piece with a minor coating issue which Jenny quickly addressed and had a replacement trim in our hands within a couple of days. The cabinets are very solid--no deformation when hanging or moving around. The slides, hinges, and drawers all work very well. We've had them for several months now and we are still very happy with them. Very good quality at a very reasonable price. I will definitely work with UFD again if I decide to do another reno.
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May 2024 by dan corey
Ryan was great to work with from start to finish. Very responsive to any questions or issues. All our new Cabinets made our new kitchen! We could not have done it without the expertise of Ryan.
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April 2024 by Justin Ulrich
Ryan helped me pick out the cabinets for my small basement bar and referred me to a great countertop supplier. They give you a quick 3D rendering; so, you have a good idea of what you’re getting. One of the cabinets arrived damaged, and they were quick to send a replacement. Overall I had a great experience with them! Totally recommend.
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April 2024 by Anthony Simboli
Ryan was fantastic to work with! He had great ideas and helped transform our kitchen. Highly recommend Ryan and Universal for your kitchen needs!
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April 2024 by Stan Chew
Joe White worked with us to ensure our kitchen was designed to our needs. Zero sales pressure, just a focus on what we wanted. The cabinets are rock solid, good quality product and my team had no problems with the installation. The price was inline with all expectations and our kitchen remodel was on time and within budget. Would I work with Joe again(?) Yes I would!!!
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March 2024 by Jacquie Collupy
Great experience working with Ryan. He made the design process easy and responded quickly to all of our questions. He even personally delivered our cabinets when there was an issue with the original delivery date and we were on a very tight schedule. Would definitely recommend!
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March 2024 by Lisa L
Ryan was a pleasure to work with.. was always available when needed !!! Would definitely recommend him !!
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March 2024 by Patrick McCann
I worked with Ryan, he was great and patient with my multiple design idea changes. I shopped around to a few different places when deciding on cabinets. His quote and product dimensions worked out better for me. The product all arrived when Ryan said it would and they even let me pick up an extra toe kick from the warehouse.
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March 2024 by Christos Givas
We worked with Ryan Harrington. Excellent service, answered all the questions and keeps supporting us with the next steps. The selection also is excellent and addressed our budget plus gave us choices. Great service. Ryan, THANK YOU
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February 2024 by Lisa Epsimos
IN A WORD "UNBEATALBE"! 2 years ago I checked out the website for Universal Factory Direct and thought "These prices are too good to be true!" I thought it had to be some kind of a "bait and switch". Boy was I wrong. THEY ARE FOR REAL. I got the nicest cabinets and got them for so much less than the big box store wanted to charge me for crappy cabinets. They came in all assembled and they told me it could be up to 3 weeks for delivery because it was during the pandemic but it only took 10 days and I had them all made to my specks. I got the color I wanted and the style I wanted for so much less than any of the places I got quotes from. Now it's 2 years later and I can say they are holding up really well and they still look great. I tell all my friends and now I am telling Google THIS PLACE IS THE BEST!! EASY TO DEAL WITH, HELPFUL AF AND THE PRICE WAS UNBEATABLE. Every contractor, plumber or electrician that has been in my kitchen since has asked about them and said how nice they are without me even asking for their opinion. Yes, they are that good!!! Andy was my designer and he was so great.
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February 2024 by David Hanley
Ryan was easy to work with. He happily showed us options and different possible kitchen designs. He was very laid back, no pressure. Over all, it turned in to a fun experience. We are very happy with the end product.
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January 2024 by Becky Gallant
We had a great experience with Universal Factory Direct. Joe was very helpful with giving us design tips. We are very pleased with the quality of the cabinets. Our contractor was very complimentary of the quality as well! We chose Shaker Grey for our color and couldn't be happier!
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January 2024 by Alexandra Ronca
Beautiful cabinets - everything arrived as ordered. Delivery was on time and as expected. Would recommend.
