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February 2024 by Deborah “Debbi Lee” Flagg
Went in to switch our phone service from Spectrum. The young man who helped us (name? From San Diego) was very helpful and knowledgeable. Actually a good salesman. I was extremely upset, however, that he did not tell me I would lose all the voicemails I had saved when we switched over. My dad just passed away a few weeks ago and I had several voicemails from him that are now gone forever. I am pissed/upset and very sad. For that reason I am only giving one star. He should have told me so I could have saved them somehow.
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February 2024 by Jacinda EllisDrew
Happy with everything
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December 2023 by Geissler Family
Manny was friendly, knowledgeable and quick. I came in for help with my SIM card. He had it fixed in about 15 minutes. Outstanding customer service, thanks Manny!
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December 2023 by Katherine Thibault
Great experience at T-mobile in Portsmouth switching phone service/getting new phones. Daniel was very patient with us and made the 4 hours it took a more fun experience (bc who wants to spend 4 hours on a Saturday at T-Mobile). We greatly appreciated all his help and patience
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October 2023 by Lori Cottonham
Customer service by the staff employee and the manager was ill mannered. TMobile is a service and appreciation and curtesy is so important. There was no friendliness in their words or mannerisms.Get a new manager T Mobile. The staff follows the management. The manager trained the employee perfectly. Rude and hostile and aggressive.A simple return could have been handled with appreciation and kindness. Instead I’m writing a negative review on Goggle.Do better T MobileIt’s easy to verify customer service. Look at your cameras. You will clearly see your employee and manager give me no customer curtesy or even a smile. A stern “How can I help you”? Was it.
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October 2023 by Lucas Mullikin
Picked up an iPhone 13 I had ordered online. The salesman told me it would automatically transfer the data once I'm connected to WiFi. I did as told and Got home to do exactly what he said, and here I am having to run to another store.
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October 2023 by Samala Williams
Christian was so helpful and made the process of getting a new phone and line while keeping my same number so smooth and painless! Thank you!
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August 2023 by June E. Paine
Walked in with questions and walked out with answers.10 minutes only to adjust settings. The agent was very helpful.
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August 2023 by Emily Haskell
If I could give them 0 stars I would. ABSOLUTELY AWFUL!!!! Basically called me a liar and said they couldn’t do anything. Will be calling corporate and switching companies
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August 2023 by Arlene Williams
The service was fabulous. Rockett, the guy who helped me, went above and beyond getting me all set up. I went in wanting a new provider and left with everything I needed. H even took some extra time to explain some plan and phone features I was unaware of. Highly recommend and will be back for my upgrade.
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July 2023 by Kent Winters
Beware of auto billing. I am supposed to be charged $50 monthly. My bank erred in not telling me they changed my account number when issuing new card. I paid a restoration fee in June plus late fees, then I was charged $72.17 in July because my account was still not restored…..on a fixed income….not happy with T-mobile.
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June 2023 by Mike Sanborn
Do not purchase your phone in store, get it from Amazon or best buy and not only will it be cheaper you also won't be charged 35$ for switching the sim card. Long time customer and I feel like I just got Nickel an dimed over simply needing to replace a 200$ phone.I do want to say floor staff were great.
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June 2023 by Tatjana Lazendić
Daniel was great and patient, answered all our queistions.
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June 2023 by dave cameron
Staff was no help, they added my phone to my brothers account for no reason and then told me the phone was going to cost more because I didnt have and account, then when I wanted to unlock it a few months later (long story, nephew suspended, blah blah, tmobile parental controls are a joke dont pay extra) 611 was no help, and the staff at the store said call 611 when they were open on the east coast... stuck with a phone I paid for in full +more with no account, and now its a paper weight.
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May 2023 by Kyle Breckon
Just got a new phone, stopped at T-mobile after a poor experience at another phone store, greeted by 3 friendly faces who found what I was looking for in the back in a minute, and taught me the intricacies of putting on a screen protector properly. Thank you Chris!
