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March 2024 by Chad Davis
The last 2 company's called before delivering heating oil so I could move things out of the way so the driver would not get injured. Now since they have got bought out by townsend they don't care about honoring that and their drivers like I do.
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January 2024 by Pamela Landry Albergo
Don’t trust Townsend oil company. They made me get a new furnace with no proof the old one was not working properly.
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January 2023 by Lois Matheson
A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.Ed and I were blown away by the professionalism of this company considering it was "after hours". I should also mention, Townsend had just "inherited " us from Petro Fuel so we were new customers!The next day, I called in to compliment the company and was personally called back by the owner! Needless to say, this is an AWESOME company from start to finish and we are customers for life!
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November 2022 by Jack Leathersich
Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.Service: Ductless heating & A/C services
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November 2022 by steve piela
Always a great experience doing business with the Townsend brand, the intersection of family like service and grade-A professionalism. Looking forward to the continued partnership!
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September 2022 by Thomas Conlin
Petro Home Services is the best outfit on the seacoast...bar none.Service: HVAC system maintenance
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June 2022 by Joanne Consolazio
they delivered oil to me and charged $1 more a gallon than their competitors. I didn't eve need the oil and was not scheduled for a "fill up".bunch of crooks.
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May 2022 by Michael Panneton
I would not recommend Petro for any services. My experience with them has been unfortunately poor.The attached photo is a bill for example that illustrates how problematic their billing systems are when you get billed for a $115 charge that displays as $45 subtotal.For another example we had them do some work at the house and run a propane line for a gas fireplace. They had to leave for an emergency for another job (which is understandable, as it was for a gas leak), but when they came back to finish the work, they charged us twice for coming out to the house. Not only did they charge us for coming out a second time. They charged us for the time is took for the technician to fill out paperwork in his truck in our driveway (this took him over an hour (labor charge) to do, not even sure how that is possible unless he was etching it in stone or eating lunch). I even went out to check on him twice and checked in because I was concerned for his health with how long he was sitting out there.If you are looking for a company to just come and deliver oil or propane, they are OK at that. But I would not use them for any services otherwise. They will over charge and under deliver.
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April 2022 by Matt Beyer
Dont waste your time calling this company if you need service. After giving them all my information and troubleshooting my furnace they told me the only way they can help is if I buy fuel oil from them.
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February 2022 by Mark Parsons
all was fine until they surprised us with a very high price in the last delivery.They filled my tank and charged .46 per gallon more than last time (5 weeks ago.) Not one of the other local fuel oil suppliers in the Seacoast area charge $4.26 like Petro does.Fielding's is only $3.45.I'll be switching to them. Bye Petro.
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February 2022 by Joe Dudley
Don’t like them just an awful business
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January 2022 by Mary Quintero
Not exactly happy with the service. It is recommended that the oil tank does not go below 1/4, especially In the winter months, but has happened now on a couple of occasions. Called customer service since I was concerned that tank is below 1/8 now and was almost impossible to get through. Might have to switch to a more reliable service in the future.
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January 2022 by jenelle Marie
We are on auto delivery with them and they let us run out in the middle of a freezing cold night. Tried calling the supposed 24 seven number no one answers. Call all through the night multiple times but no help. The next day I called when normal business hours are I took me an hour and 45 minutes to get in touch with someone.
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October 2021 by Da Queen
Ridiculous price!! Can’t wait to end the contract with them. did the maintenance service for the first time, and they made me paid twice for the labor because there’s something else not fixed after the service and they had to come back and charged for another hour which it didn’t even take 30min to fix it!!!! I would not recommend this company!
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August 2021 by Nancy Gibson
Installed my AC unit sooner than promised. Did a great job. Everyone was friendly, clean, professional, Can't say enough.
