-
September 2024 by Bret Draayer
Port City Nissan has friendly staff and good prices. I worked with Javier and couldn't have been happier with the treatment I received. I highly recommend them!
-
August 2024 by nikki valliere
My salesman, Justin, was great. He answered all my questions and made it the Easiest time buying my Jeep Grand Cherokee! I highly recommend him and the entire crew!
-
August 2024 by Michael B
***YOU HAVE BEEN WARNED***
Here's an updated version reflecting that around 7 months have now passed since the initial issues with the vehicle purchased from Port City Nissan:
It has been a grueling seven months since I first began my nightmarish ordeal with Port City Nissan, and the overwhelming sense of frustration and regret I feel toward this dealership has only intensified. What should have been a routine vehicle purchase has spiraled into a never-ending cycle of disrespect, unprofessionalism, and blatant disregard for customer satisfaction.
In the span of just seven months, I have been forced to endure a staggering ~5 separate repair incidents on the vehicle I purchased from Port City Nissan. This alarming number of issues in such a short timeframe is a clear indicator that I was sold a lemon, yet the dealership has shown a shocking lack of accountability throughout this entire ordeal.
From the very beginning, just 20 days after driving the car off the lot, Port City Nissan demonstrated their unethical business practices by refusing to address my concerns unless I removed an honest review detailing my experience. This strong-arming tactic was a glaring red flag that should have prompted me to sever ties with the dealership immediately.
Now, seven months later, I am still grappling with the consequences of a failed low fuel pressure pump (additional issue to the ones prior), an issue that the dealership's own initial diagnosis identified as a low fuel pressure concern. Despite overwhelming evidence linking the current pump failure to their original findings, Port City Nissan has brazenly concluded that the issues are unrelated, displaying a blatant disregard for logic and customer satisfaction.
Throughout this entire ordeal, I have been met with nothing but laughter, condescension, and a complete unwillingness to engage in constructive dialogue from the service manager, Patrick. This unprofessional behavior and lack of transparency have left me questioning the competence and ethics of Port City Nissan's entire service department.
After enduring countless hoops, countless disrespectful encounters, and thousands of dollars invested in a vehicle that should have been a reliable purchase, I have finally reached a point where I can move forward. However, the scars left by this experience will serve as a constant reminder of the perils of doing business with Port City Nissan.
What truly compounds my frustration is the realization that Port City Nissan has not only lost my future business but also that of my entire family and extended network. After consulting with my relatives and associates, many of whom have had their own issues with the dealership, we have collectively decided to take our substantial automotive needs elsewhere.
Port City Nissan has demonstrated a clear disregard for customers who do not represent a significant financial investment. However, they have failed to recognize that my family and business associates collectively spend tens to hundreds of thousands of dollars on vehicle purchases every few years. By targeting and mistreating me, a seemingly insignificant customer in their eyes, Port City Nissan has effectively severed ties with a vast network of loyal, high-value clients.
It is with a heavy heart and a profound sense of regret that I bid farewell to Port City Nissan. Their blatant disregard for customer satisfaction, unwillingness to take accountability, and utter lack of professionalism have left an indelible stain on their reputation within my circle. I can only hope that they will learn from this experience and prioritize the needs of all customers, regardless of perceived value, in the future.
-
August 2024 by Asasha Glover
I just have to say how amazing my time has been with Port City Nissan, I have had nothing but a family atmosphere being here. I have had to decide to upgrade my vehicle for 3rd row seats. The team was so great at finding the best one. Justin worked so hard to get us into this vehicle ASAP. The atmosphere you get when you come in to the building just amazes me! Come see Justin W he will make sure to take great care of you. The best part is you become part of the family (:
-
August 2024 by Austin OReilly
I had the recent pleasure of working along side Mr. Justin Ward. He was welcoming and accommodating not to mention understanding when it came to my financial situation. I would not hesitate to come here and do business again. I looking forward to coming back and purchasing my next vehicle
-
August 2024 by joel t
Amazing car buying experience! Justin Ward and the sales team are fantastic. Worked with my budget and got the vehicle I wanted.
Timothy over in service is the best in the business, everyone is very professional!
-
July 2024 by Victoria Culwell
I bought my Wrangler last Saturday. The WHOLE entire team is AMAZING! Especially Justin. I left with more than a dream car!
-
July 2024 by Sean McDonough
Went into Port City looking for a car for my daughter. Justin and Chris made this a perfect experience. My hat goes off to the Port City Nissan sales team.
-
July 2024 by Spencer Boonstra
DO NOT GET YOUR VEHICLE SERVICED HERE!! Would give zero stars if that was possible! Staff is unknowledgeable, unfriendly, and unhelpful. They will attempt to use any means they can to upsell you into unnecessary services and repairs (including failing your vehicle during State Inspection unnecessarily). STAY AWAY!!
-
July 2024 by Dwight Snow
I don't see my review on here anymore. In 2022, they wanted to charge my mother, a 78 year old widow, $7000 over MSRP. They acted amazed when we walked out.
-
June 2024 by Jennifer Morin
Javier and sales manager provided excellent service. So kind and helpful. Couldn’t have asked for a better experience. Highly recommend.
-
June 2024 by Kristen Beevers
I started my journey by first going to the Sommersworth NH location, but they were not too accommodating. I then decided to try another location. I was immediately greeted by Javair who was super nice. After telling him about my experience with the other dealership he assured me that he could work with me. I told him what I really wanted which was an AWD vehicle, and 2 hrs later I drove off the lot in my brand new 2024 Altima Sr. I'm beyond happy. Thank you so much Javier and the rest of the team at Port city Nissan!!!
-
June 2024 by Marsha Casad
Went in for a normal oil change. Took advantage that I was a woman and tried to get me to do over $1400 dollars of work. The car is 2 years old. We have been customers for over 10 years and honesty today I don’t want to be a customer anymore. When my lease is over I am done.
-
June 2024 by Art George
Salesman was extremely helpful and rest of staff excellent I had better service here than the other big Nissan-INFINITI dealer in my town
-
May 2024 by Gregory Doolittle
Mike Koval, our salesperson and Ralph, the finance manager were very professional, friendly, and helpful. It was the best car buying experience. We’ll definitely be back! Everyone in the Port City Dealership is always friendly and helpful.
