Kitchen & Bath in Portsmouth, NH

“Universal Factory Direct was an excellent experience for our kitchen project. They were very helpful in working with us on our specific kitchen needs to ensure the cabinets we wanted, we received and fit perfectly. Delivery was an excellent experience too, shipped on time and all materials were ready for installation. A special thank you to Ryan Harrington who helped us from beginning to end. He was always available and helpful for any changes and questions we had. A big thank you to you and your team.”

“A great selection of kitchen tools and wares in a relatively small space. Pretty much any little gadget, peeler, corer etc. can be found. A good selection of cooking knives, cast iron, SS cookware and small cooking appliances is available. It's a great place to get a gift for someone who loves being in the kitchen as there is nothing to disappoint a serious cook here.”

“These people do business the way it’s supposed to be done. Josephine took the time on her day off to let us taste the different foods she was preparing. She takes pride in everything she does and it’s a lost art. If you visit here ask for her because she will make your day. We have to schedule one of her cooking lessons soon!”

“On Pleasant Street, how appropriate, because that's how the staff is here. Wonderful gourmet kitchen items such as teas, jelly, jam, Italian pasta, and sauce. Kitchen gadgets that make food prep so much easier. Gift baskets make for a terrific gift for that hard to buy for cook or dinner party host.”

“Yesterday an amazing thing happened to me at the Ferguson Bath, Kitchen & Lighting Gallery. We had purchased a pendant lamp for our kitchen through the Gallery but, when I installed it, I realized the lighting portion of the lamp was off-center, such that the lamp did not hang straight. It was clearly defective. With the electricity turned off and no light in the kitchen, I went to the Gallery in a panic. They, of course, offered to replace the lamp but it would take a few days to get delivered. I had discarded the prior fixture and had guests coming the following week, so the delay was troublesome, to say the least. When I explained my predicament to Angela, one of the associates of the Gallery, she fetched a ladder from the back room and took down the sample of the same light I had ordered that was hanging in the showroom, disassembled it and gave me the part that was defective from the lamp I had received.”