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August 2024 by Mercedes Connelly
Too bad you have to be in a collision to make use of this place. They are so nice and helpful and they do a fantastic job. Glad they were available when I needed them!
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August 2024 by Anne Coghlan
After a fender bender I was able to choose Key Collision. It was a great choice. I felt confident from the beginning that the job would be well done. The car was ready earlier than expected. If you want a job well done with courtesy and understanding choose Key collision
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August 2024 by Kelly McDill
They did an excellent job. It was cleaner in the car than when I dropped it off. You can’t tell anything happened to the outside of the car either. Thank you!
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August 2024 by Cristine Trayner
The work performed came out nicely, communication was great and they returned my vehicle in a timely fashion. The reason this is not a 5 is because they're now charging a 3% fee to use a credit card.
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August 2024 by Rich Chouinard
Very happy with timing and delivery as promised
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August 2024 by Michael Mandrioli
Awesome staff. Friendly and they get everything done timely. Been several times and they have gone above and beyond every time. I will go out of my way to use this shop above others.
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August 2024 by Anne McSweeney
Five weeks to repair a 15 mph front end collision?!
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August 2024 by straightersolutions
Great work and customer service. Kept me in the loop the entire time.
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August 2024 by Jason Stringer
They did a super job restoring my older toyota after it was badly pinstriped by someone who failed to parallel park. Their painting seems to be top notch. Only complain would be that I asked for a quote to do the rest of the car, but never received the quote. Instead I got piecemeal quotes to paint the roof, trunk , bumper but none of it added up to what I asked for. Overall, the work their painters did was very nice.
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July 2024 by Justin Ballard
I have a very rare car and they took good care of it. Fixed it up after i hit bambi.
Will post pictures soon
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July 2024 by Chris Marcin
Very friendly and Honest!
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June 2024 by Rebecca Dean
They did great work on my car! Professional, timely, great communication. They discussed directly with the insurance company and kept me updated. The paint job was really well done!
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June 2024 by Erin Wile
If zero stars was allowed that is what I would give. I got my car back from them and it was pulling to the side and making a loud noise. I called them and was told by the lead mechanic the alignment was fine and the noise was because my (brand new tires) had no tread. It wasn't sitting right w/ me so I brought it to my mechanic. He confirmed I had 2 bad wheel bearings in the back and alignment was off.
They gave me back an unsafe car to drive around in and then tried telling me it was tread on the tires.
Also when I got my car back everything that was in my glove box was on the floor, and everything that was in my trunk was on my backseat. They car was delayed in being fixed as well.
I will NEVER bring my car here again.
EDIT TO THE RESPONSE BY KEY COLLISION- As I mentioned in the email response to you and the GM (who has yet to respond) The issue is not that the rear wheel bearings were not fixed. The issue is that the lead and the supervisor both heard the noise, inspected the car for the noise and did not report to me there was an issue. I was allowed to take an unsafe car off your lot. The second issue is when I called to report it to you I was told that it was the brand new tires making the noise.
My mechanic drove it for less than a mile and knew immediately it was the wheel bearings. So either Key Collision doesn't know much about the cars they are fixing OR you knew and did not tell me that I should have it towed some place to be fixed.
As in the rest of your poor reviews, way to not take responsibility and blame the customer.
This could have been a fatal accident. Thank God I did not listen to you and took it to my mechanic.
I also have not had a reply to my email. You still owe me a Fender Cap. This needs to be mailed to my house as I will not be letting you guys near my car to assemble.
This has been reported to my insurance company also.
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June 2024 by Elizabeth O'Shea
If you'd like to wait WAY longer than you ever expected to, then definitely go there. If you'd like things done in a timely manner go elsewhere. Delays, delays and more delays. What a joke. They are a "preferred shop for Progressive Insurance". Switched insurance this morning. Let Progressive know it was because of Key Collison.
In response to Key Collision's reply on 6/4. My husbands car was the one that was serviced at your facility. What a runaround. I'm certainly not calling you folks to talk about this. Do better.
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May 2024 by Gerard Tobin
Outstanding service from crash to pick up. Professional service throughout. I did not even have to worry about returning my rental. They took care of everything. Great service, great customer care & outstanding customer care.
