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April 2024 by D C
Zero stars if I could. While I tried to email this business to give them an opportunity to respond and discuss a recent horrifying experience at their store privately, but they failed to respond after 2 weeks, so here we are. Absolutely horrible and cruel experience with an employee who will surely put them out of business if she continues to represent the store. The employee was nasty , rude, insulting, literally yelling and making snarky comments and completely unaware of proper retail etiquette while attempting to exchange an item, as well as make several additional purchases. Stupid move on her behalf, because she lost a huge order of mine, and I have told all my friends to AVOID this store like the plague. As an owner of a business myself, I would want to know if my staff was rude to customers, which is why I emailed the store in the first place, but they don’t even care to respond. Unless of course the disrespectful, abhorrent staff member I dealt with was the owner herself, and deleted my email. Either way, I wouldn’t patronize this store ever again, despite making several previous expensive purchases (I’m suspecting this was when it was under other ownership). Head to Ogunquit ME Irish store to be treated with even a drop of humanity in comparison to this “establishment”
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February 2024 by Jayne Arbuckle
Unfriendly woman behind register. I tried joking with her but zero personality. I’ll go to the other Irish store instead.
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January 2024 by Jessica Slezak
Incredibly unfriendly and just plain mean staff. We stopped in on a weekend trip to Portsmouth. We love stopping in and shopping at Irish stores. My 2 year old daughter accidentally knocked over some small unbreakable items with her jacket on the bottom of a rack. The saleswoman gasped in disbelief to other customers along with loud moans and groans. We quickly pickedUp the items and went back to deciding on the many items we had planned to purchase. The customers that were also shopping asked the saleswoman how her day was….the saleswoman proceeded speak very loudly toward us answering that her day was just fine until a small child came in and knocked something over. I was so upset and in shock of how rude that my family was treated. I didn’t realize that shop only served a certain clientele. I told my family to put them items down and that we were leaving….the woman proceeded to say in a haughty tone …go ahead it was just a joke. I have never in my life been treated like that in a shop. It turns out it was happy accident because we ended up at Celtic Crossing where the owner was an absolute gem. She was kind and courteous and the same itemsWere 30% cheaper. Celtic crossing is the place to shop.
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February 2023 by Patricia Dwyer
I had a great experience here during the Christmas season picking out a gift for my daughter. She wanted a slightly oversized cream colored fishermen's sweater and it was a little tricky figuring out the right size for her. The sales woman I worked with was very friendly and helpful, and in the end we ended up with the perfect fit. I'll totally be back. They had a wide range of items, some expected and others more unique. I'd say it was totally worth the trip to check it out, I know I'll be back.
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February 2023 by Stephen Priest
This store is bigger than the store in Newburyport, Massachusetts. I have been to Ireland and England and visiting is more of my finding any reminder of the "home country". I found the reminder, surprisingly, in the food and caps. I have eaten the food they sell. They even sell fresh sausage right from the refrigerator! Seeing the caps reminds me of my grandfather.Service was okay. The lady behind the counter was helpful but didn't seem very friendly.
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November 2022 by Mary Sheehan
Bought a Celtic ring for my husband it split I bought in February he had it 3 months
Brought it back I have still not heard from the owners
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November 2022 by Julie's bites
Irish sweater, hats, teas. The store clerk was not particularly friendly answering a question.
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November 2022 by Joshua Rosen
It's got an OK selection of sweaters.
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October 2022 by mary penedo
Stopped in to Ireland On The Square on Wednesday, October 19, 2022 and was immediately greeted by a woman (I didn't get her name) with a wonderful smile and extremely helpful. I wanted a unique ring and found the Marcasite and Connemara Shamrock ring - gorgeous! Before I found the right ring, this patient lady showed me dozens of rings and answered all my questions. I wouldn't hesitate to return. Sláinte
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October 2022 by NHjo
I visit this store often and love their teas, chocolates, biscuits, pottery, Irish lotions and colognes, and clothing items,
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July 2022 by liz McCarthy
Lovely store. Bought a beautiful scarf there for my mother for Christmas. The woman working there was very helpful in helping me pick it out and was very patient with me while I went back and forth between 2 scarves! Very good price. Very helpful. Highly recommend.
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December 2021 by Roberta McElwain
Lots to look at an buy.
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November 2021 by Ellen Jordan
Lovely store and the staff was so nice and helpful!
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November 2021 by Susan Zangari
Some of the staff in Newburyport are not friendly the gentleman is and they did not have what I was looking for. Was looking for a piece of Irish linen as a wedding gift they have mostly touristy stuff.
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November 2021 by Diana Gregory
Absolutely love this store!
