FedEx Ship Center in Portsmouth, NH offers a range of services including packing supplies, boxes, and FedEx shipping options. Customers can have shipments held for pickup or schedule residential deliveries with FedEx Delivery Manager. The center provides cost-effective options such as expedited, standard, and economy shipping services. Notably, FedEx Ground generally delivers faster to more locations compared to UPS Ground. Customer experiences vary at this location. Some customers reported issues with delivery, such as a signature-only delivery where the driver did not step on the property and left without delivering the package, leading to frustration. There are mixed reviews about customer service, with some staff being described as very helpful, friendly, and patient. For example, one employee was praised for assisting with packaging and confirming addresses, while another went out of her way to find a delayed package and allowed for on-site signing. Staff members are often recognized for their kindness and willingness to help, making the shipping process smoother. However, there are also negative comments about certain delivery problems and overall service quality. Despite this, the staff in the Portsmouth location are often appreciated for their friendliness and efficiency, especially during package pickup. Overall, FedEx Ship Center in Portsmouth is a place where customers can get shipping supplies, send packages, and receive friendly assistance, but experiences with delivery can vary.
Extremely helpful guy at the front desk. Helped me find the proper box, assembled it and put my label on. Quick and friendly
July 2024
Very positive experience with Lauren K. on 6/7/2024. She was pleasantly patient and very helpful in selecting the correct sized packaging and confirming the destination address.
Lauren is an asset to FedEx for the Griffin St., Portsmouth NH location and should be rewarded.
December 2023
Lady at the front desk was very friendly and helped me get my package.
