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October 2024 by R. A.
Professional service. Efficient. Great deal .
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October 2024 by Trove BOLD
Came in on SAT @6:30pm with a nail in my tire & was so grateful to have my tire repaired. The gentleman was so courteous. Everywhere else I called was rude and let me know that they were closing. Not all heroes wear capes. Thank you!
-I will come back here to buy new tires-
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March 2024 by Ben Witham
wasn’t able to get my tires here because they are in high demand and their supplier was unable to fufil the order for the specific tires I needed but the guy working behind the counter was super super helpful and made sure everything was good before I ordered my tires, he even called me on his day off to let me know the situation with the supplier. The prices are super competitive I wish I was able to get the tires I needed here but maybe next time. Shoutout to Corbin he was super professional and helpful
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December 2023 by J T.
This is not for the store, but for the tire center. And it's not even for the tire center, it's for the rude manager who works there. No concept of customer service. He should absolutely not be customer-facing.
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December 2022 by Pam Mack Atkinson
I just joined today. They had 1 person at the member services register and a line 6 customers deep. I waited patiently since I’d driven 25 minutes to get here I didn’t want to give up without a good try. I finally got to join the club and went shopping. The health and beauty aids area was ok, frozen too. But the fresh veggies and fruits were terrible. Apples were mushy, pears looked like they’d been beaten. All I could get were some bananas. Next I went through their clothing section. Piles were jumbled, the selection was small and the quality was poor. Looked like clothes from the bargain area at the old Ames or Zayers stores. I managed to select some juice and cheese. I headed for check out. They only had one - 1 - register open. After waiting 3 deep to check out for quite a while I decided to write this review. As you can see I’ve had plenty of time to express my displeasure. Turns out the reason there’s only 1 - one - register open is because the gentleman ringing at the other one went on break. No one came to cover his register even though there was a line. He’s finally come back so I’m sure I’ve been waiting to checkout 15-30 minutes. Seems like forever. … We’ll I finally managed to check out. The gentleman cashier rang up the jumbled items without taking them out of my cart - rearranging as he went. Yes - you guessed it, I was double charged for some of my items and had to go back into the store and brave the member services line gain. Truly this was not a good experience and I probably will drive the extra 20 minutes to Costco in MA.
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November 2022 by John P. Poulin
I've been a BJ's member for many years and even bought my tires there. I unfortunately blew a tire nearby on I-95 and thankfully found and limped into this BJ's 2+ hours before they were closing. There was not a single car in the 4 bays yet the guy at the counter was not interested in helping me at all that night so I went across the street to Pep Boys who gladly helped me and had me back on the road in about one hour! It's not worth saving a few dollars on the initial cost of the new tires... I recommend you go elsewhere in case you need real service.
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May 2022 by John Poulin
I've been a BJ's member for many years and even bought my tires there. I unfortunately blew a tire nearby on I-95 and thankfully found and limped into this BJ's 2+ hours before they were closing. There was not a single car in the 4 bays yet the guy at the counter was not interested in helping me at all that night so I went across the street to Pep Boys who gladly helped me and had me back on the road in about one hour! It's not worth saving a few dollars on the initial cost of the new tires... I recommend you go elsewhere in case you need real service.
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January 2022 by Cookie S.
We shop at BJ's alot, and all of the employees there are really friendly. I want to give a special shoutout to one very special employee who went above and beyond when I was getting a new pair of glasses in the eyewear department, Mike D! Mike was extremely friendly, enthusiastic, and funny the whole time! He really made my experience so worthwhile! I hope he gets a raise and hope I get the chance to see him again!
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September 2021 by Aisha Andrea Camillo
Whoever was the frontend leader/ manager (whatever she was ) today has a DISGUSTING attitude toward her employees. She needs to go! She screamed at a cashier as I was checking out with her for no good reason. DISGUSTING. Im hesitant to return because of this. Treat your employees with respect! Gross.
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March 2021 by Chuck Scione
I just left the Portsmouth store and when I got home, realized that I had bought the wrong coffee. I called the store to make sure that they would take it back and was told no. So that leaves me out $40. Thanks for nothing BJ’s.....
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January 2021 by MaryAlice LaPoint
Extremely professional and thorough
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January 2021 by Denise S.
A huge shout out to Rich in the Tire Department. I spoke to him a few weeks ago and ordered our tires on line, as was required. Today we had them installed, he was so informative and knowledgeable about our purchase. The installation took less time than originally stated, he called us to let us know. I'm very impressed with the professionalism and courtesy of Rich. We will definitely get our tires here in the future. Highly recommend!
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November 2019 by Sherry Perkins
Good deals
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November 2018 by Lynn Spann Bowditch
Helpful, pleasant staff. The store is clean, long hours, lots of carts. Good produce.
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November 2018 by Tom Townsend
Great service and good selection!
