9AM - 6PM
3613 Lafayette Rd, Portsmouth“For some reason I keep going back to State Street Discount. Oh wait I know why. The customer service is over the top. The sales people are true professionals. Last item I bought was much, much cheaper than Amazon. I was able to complete another purchase over the phone while I was driving that included delivery, installation and take the replaced item away.”
“I stopped by this store yesterday. The staff is great! I had 2 different sales associates offer to help me find what I was looking for, and another associate noticed I had my arms full of merchandise and came back with a shopping cart for me. Usually, at this type of store, I'm walking up & down the aisles looking for someone to help me.Has customer service returned??Kudos!!”
“I stopped by this store yesterday. The staff is great! I had 2 different sales associates offer to help me find what I was looking for, and another associate noticed I had my arms full of merchandise and came back with a shopping cart for me. Usually, at this type of store, I'm walking up & down the aisles looking for someone to help me. Has customer service returned?? Kudos!!”
“Yesterday an amazing thing happened to me at the Ferguson Bath, Kitchen & Lighting Gallery. We had purchased a pendant lamp for our kitchen through the Gallery but, when I installed it, I realized the lighting portion of the lamp was off-center, such that the lamp did not hang straight. It was clearly defective. With the electricity turned off and no light in the kitchen, I went to the Gallery in a panic. They, of course, offered to replace the lamp but it would take a few days to get delivered. I had discarded the prior fixture and had guests coming the following week, so the delay was troublesome, to say the least. When I explained my predicament to Angela, one of the associates of the Gallery, she fetched a ladder from the back room and took down the sample of the same light I had ordered that was hanging in the showroom, disassembled it and gave me the part that was defective from the lamp I had received.”
“What I thought would be a quick shopping trip to the Portsmouth location this evening, turned into one of the most enjoyable shopping experiences I’ve had in a long time. While at the self-checkout, I ran into one of Home Depot’s finest, Gail. She assisted my girlfriend and I with our checkout process which led to a great conversation between the three of us. She even pulled my leg a couple of times so hard that it hurt. Gail’s knowledge of the products sold in store combined with her advanced sense of humor made for a great end to our trip to Home Depot. In the future, I will go out of my way to go through the checkout process with my new friend Gail. Her friendliness and exceptional customer service should not go unnoticed! Thanks again, Gail.”