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March 2024 by Katlin Simpson
Friendly cashier.
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March 2024 by Michelle Williams
I brought my Pom in for a grooming and they cut her hair multiple lengths. It’s so choppy and uneven throughout her face, legs, and body. Half of her face is one length and the other is significantly longer. Not one section on her is the same length. I’ve never seen a Pom look like this. WARNING: Do NOT bring your pup to this supposed ‘grooming’ location. Did I mention they charged me $82 then I tipped 20% (mind you I sent the tip prior to seeing my dog)!! I plan to notify the store manager. Nobody should pay for this butcher job! I could have done a better job. Stay away!!!
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March 2024 by Lea Duquette
Love them
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March 2024 by Derek Goulet
Alot of different items in stock. Clean store.
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January 2024 by Travis Pringle
Awesome staff
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January 2024 by Christina Spada
Merchandise is very expensive .
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October 2023 by Juliana Galvis
find everything for my pets in this place, excellent service and good prices
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September 2023 by Ann Di Noto
This is becoming a chore or maybe a problem. PetSmart alone with the other prominent pet stores are not carrying much in the way of Fancy Feast cat foods. I was able to get some single cans and a bulk box of another of Inky's favorites, but I think the pet stores should ask Fancy Feast what they are going to about the demand for their pet food. Fancy Feast has a new line of wet/dry food, which Pet Smart had a good selection, but again, if my little guy doesn't eat it, what good is it. I'll be back checking the shelves again soon.
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September 2023 by Marcos Franco piola
They have all kinds of food and the attention is very good
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August 2023 by Lindsey Stanton
I love their selection of all natural cat foods!! Staff is so friendly and helpful!
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August 2023 by D Perez
Had my baby girl Callie groomed today what an amazing job. Kaylie G took her time with her and can I say she looks so freaking adorable. Definitely will be back.
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August 2023 by Celines Ramos
I made a grooming appointment for my 15 year old dog at this Plaistow store due to the Salem store being booked. This appointment was made on their website, which listed on his account/profile his age and medical issues, adding any concerns. Once we arrived the groomer Kallie made continuous excuses due to my dog being an older dog and his limitations. I advised her that my dog has been getting groomed his entire life without incident; mostly at the Salem store and 2 other places. She clearly could see my dog’s history since he has been going to PetSmart grooming from 2008 to present. He has always been a good boy. My dog is a small Pekingese, that I actually bathed and blow dried and brushed him out the day before, so it would be easier for him getting his summer short haircut the next morning. She continued to make comments which made me feel uneasy leaving him with her. For my dog’s safety and wellbeing I chose to leave without getting him groomed.If the groomer isn’t qualified grooming senior or disabled dogs maybe she should be honest with herself and stop making unwarranted comments. Call the costumer ahead of time and let them know you’re not comfortable nor qualified to do the job and stop making excuses when the costumer arrives after waiting weeks for a service. Be professional!
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June 2023 by FOTD
Had my old dog's nails trimmed. She was nervous but they got her very calm & she didn't flinch. Good experience
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June 2023 by Susan Palmeter
Service was good and the prices are reasonable. I bought fresh pet food and a dog toy that was on sale.
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June 2023 by jeffrey diab
I needed dog food.They sell dog food it worked out great