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April 2024 by claudia almeida
The guys are so nice and helpful
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April 2024 by S JT
Eric S. was a great salesman for me: friendly, patient, and informative, creating a perfect package that I chose to buy.Seth helped me finalize my purchase today since Eric returning tomorrow.
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April 2024 by Chris Montes
Stopped by and patiently waited, trying out the various mattresses, while Eric tended to other customers. By the time Eric was available, I made my choice. He informed me of some promos going on due to the beginning of a new year, and I have to admit, the deal was WAY TOO good to not act on. Very satisfied with the experience thus far, though I haven't quite gotten my mattress yet.Edit: Have had my mattress for about 2 months now. Initial adjustment period was awful with neck pain that persisted for like 2 weeks, but now I'm sleeping on a cloud through the night. Mattress lives up to expectations. Time will tell how warranty applies if the need arises, though that's more of a manufacturer issue than Mattress Firm.
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April 2024 by Dawn Palmisano
Very helpful plus great selection and prices.
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April 2024 by Caroline Buccieri
The first time was OK. Second purchase is terrible.
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April 2024 by Ro Ny
So appreciate of how Eric handle my situation. First the time he picked up the phone call he made me feel heard and was able to provide a great solution!
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April 2024 by Christopher Kavanaugh
The store manager Eric was phenomenal. So knowledgeable and made my purchasing experience one of a kind. Of one the best managers of any store I’ve ever been in!
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April 2024 by Holly Dickey
Good customer service, they had what I wanted in stock at the warehouse and I will have it in 3 days. Eric was awesome. Friendly, informative and helpful.
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March 2024 by Helen Lambropoulos
Thank you so much for your help Eric picking the right matress and not trying to upsell me something I didn’t need. I am very happy with my purchase and looking forward to the delivery.
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March 2024 by Marcia OBrien
Eric at the Plaistow store provided excellent service. Very professional. Resolved an issue we had. I would highly recommend Eric and his delivery team. Great overall service!! Thank you
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March 2024 by Catherine Clark
Eric was awesome and very patient while we were deciding which mattress we wanted. He was very helpful and knowledgeable
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March 2024 by Diana
Seth was great! Very helpful & kind. No pressure at all which is something that would make me shop here again.
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March 2024 by Georgette Moysenko
The staff manager with Mattress Firm helped me to find a full size mattress that is very comfortable and affordable. I was given all the time I needed to make a decision that I would meet all my needs.
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March 2024 by Brian Thompson
Eric was super helpful, friendly, knowledgeable, and patient. We checked out a bunch of mattresses, they have a large selection, and found one we really liked. Eric explained all the differences and benefits of each to help us make a good decision. Overall, a pleasant experience. Can't wait to try out the new bed.
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March 2024 by Sarah Isherwood
The sales associate did a fantastic job showing us our options with a perfect balance of attentiveness and giving us space to make our choices. Would recommend this location any day and specifically, Eric!
