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November 2023 by Ray Plante
Just when you think some places are able to change and improve for the better, you are sadly proven wrong again…I visited this United Ag And Turf location a few years ago in my search for my first compact tractor. I was greeting by an older gentleman who sat behind his desk and did not get up from what he was doing to meet me at the door after standing there awkwardly for about 30 seconds. The sales men seem to be bothered that I had questions, it seemed like he didn’t think I was a customer capable of purchasing a tractor, and really didn’t give me the time of day when asked basic questions. I had even asked the basic question of what’s the difference in a smaller horsepower tractor versus a larger horsepower tractor and he could not answer it. I ended up purchasing my tractor at another location.When I was in the market to upgrade my compact tractor this year, I went to this location after shopping around online and finding out that they had a far better price than the dealer I previously used. They also offered me far more trade-in value and equity for my previous tractor. When I physically went into the location, there were no sales reps there that day, and I was forced to work with the general manager.The GM made me feel like a VIP and appreciated my business. One thing I will say about the GM, is that he was not very knowledgeable on John Deere’s current promotions, pricing, nor even the implements or attachments that they Currently sell. After the GM tried to sell me an older type of attachment, I explained to him, and we watched on YouTube on his computer about another type of snowblower that John Deere has now. This was the first red flag of this transaction. He explained that they did not have one and they would be able to order one and it would be available within a couple months. As most GM’s at most retail locations, once he had the sale in the bag, I was passed off to a sales rep to continue the transaction. This is where things got worse.I dealt with the sales rep completely virtually via email and a brief phone call. I didn’t have an issue with this as I am very tech savvy and did not have any issues communicating but I did not appreciate how long it took to solicitor response from the sales rep, and it got very confusing very fast. I was able to complete all finance documents via the Internet and completed the sale transaction without ever even meeting the sales Rep in person. The tractor was delivered by the dealer a few days later to my home.The main reason for this review is the complete lack of training from the top down from the general manager to the sales rep that I worked with. The apparent lack of training, experience, and knowledge at this location is apparent.United Ag And Turf is really taking away from the neighborhood tractor suppliers and they are doing this by poorly taking care of customers treating them as individuals rather than just units moved.John Deere has long been a strong American brand known for their quality and reliability. I am overall pleased with the tractor itself, but must point out that there was a production error in the machine on receiving my brand new 2024, 3046R, I noticed that the parking brake would not raise and set properly. Upon further inspection, I removed the left rear wheel, where the linkage is for the parking brake, and realized that John Deere had completely mounted the part on upside down, so that there was a mechanical stop on part of the tractor, rather than setting the brake. Quality is going downhill…
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October 2023 by Jo Russo
The gentleman who helped me in the parts department was very helpful and we found old stock obsolete parts for my older machine. Awesome first impression! Also they sell ammo!
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September 2023 by Kevin McMenimen
Shopping for a new tractor/ mower / blower and stopped here first - which set the bar for the other places we shopped, and made it very easy to come back and purchase from UAT. Knowledgeable. Great product. Great service. Patrick is outstanding.
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July 2023 by Mark Eckman
Great experience at Pembroke United Ag & Turf in purchase of new lawn tractor. Although it took a little longer to test drive the tractor, all staff were attentive and helpful with information during visit to store and upon delivery.
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June 2023 by Bill R.
I originally purchased my tractor from NCT and after the ownership change to United AG & Turf, I admittedly wasn't sure what to expect. I had my mower serviced and after the service was performed never received the receipt or breakdown of the service performed. After numerous attempts I had given up.This year, I had called in and spoke to a very nice person named Robin in the service department.... she was super helpful and accommodating with coordinating the appointment and walked me through the services that would be performed based on the number of hours on the machine. The experience was much better than the year prior and I look forward to continuing to do business with United AG and turf.
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June 2023 by Peter Chamberland Jr
Wonderful experience! Helped out a man in our church with getting a tire tube for our riding lawn mower. Donated the time to be able to help us get it taken care of! Thankful for these people in our community!
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April 2023 by Bob Strine
After having a terrible service experience at the Milford location with our tractor I contacted the Concord location. They picked it up on Monday, I stopped by late morning Tuesday to see if they had any questions for me and to my pleasant surprise it was already repaired ! I asked them to perform additional work that the Milford location had neglected to do, which they promptly did. Shawn and Robin provided outstanding communication and service. Great work!
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March 2023 by Neal Burns
I recently had to have my 1025R serviced. They came and picked it up exactly when they said they would. They kept me informed throughout the entire process they completed all the work earlier than they thought, then delivered it back to me exactly when they told me, I highly recommend them for not only service, but also to purchase your tractor.
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February 2023 by Dan Nebesky
United Ag & Turf in Pembroke are absolutely awesome! Rodney our salesman has an unlimited amount of patience as this sale was not an easy commercial sale by any means. He never gave up! I cannot say enough about their shop, TOP NOTCH. We GE Aerospace just got a JD XUV 865 Diesel UTV for grounds maintenance and it is Stellar!I highly recommend using these guys if you are in the market for their products. Again Rodney THANK YOU from all the guys over here in Hooksett GE !
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January 2023 by Pouly
After a poor experience at a competitive dealer several days earlier, I decided to stop in at United AG & Turf. I was immediately greeted by Rodney, who said can I help you? Told Rodney I was interested in purchasing a John Deere X758 Snow Blower/Mower Tractor! This was my first experience with United Ag & Turf, first time meeting Rodney! Subsequently, Rodney had no idea who I was, weather or not I was serious, however, Rodney immediately went to work on a quote! While Rodney was working on the quote, another salesman, Malcolm, whom I also found extremely knowledgeable, answered a few additional technical questions and offered some advice. Because of the price and the professionalism of Rodney along with Malcolm, purchased the X758, am extremely satisfied and would highly recommend United Ag & Turf!
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December 2022 by Ziggy Z.
Rodney Watson has gone over and beyond to help me choose the proper equipment that I was looking for. Being a spouse of a Army Veteran, it still entitled me to his discount.Please consider your choice with a staff of friendly staff.Thank you for a great buying experience.Surprise your spouse with a gift that will continue to hold its value.
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November 2022 by Lisa Perrault
Rodney was a great and friendly salesman. Shawn was great communicating through the whole process of set-up, delivery and him and Eric were great going over my whole tractor making sure I was comfortable with all the controls and what to expect for maintenance. Super job boys!!
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November 2022 by RJ -VIPER
My lawnmower had a drive belt tear late in the afternoon on Friday (Mid mow). I called United Ag & Turf and they stayed open just long enough for me to drop it off. They fixed it the next morning and was cutting grass by 10am. Robin B. Was awesome, super helpful and I will definitely be going back. Thank you United Ag & Turf!
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September 2022 by George Kilens
I just had my lawn tractor 300 X serviced by Kane and Robin. Their service was over the moon I cannot say enough about canes experience professionalism and knowledge regarding my Tractor. I would definitely recommend them and their company to everyone that I know who may need John Deere equipment.
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August 2022 by Joanne DeBold
Needed help with connection from mower to leaf bagger. They helped with no charge and this was great service. I was able to resume my yard work immediately. Thank you
