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March 2024 by Dave Prue
Do not recommend!! Very rude!
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March 2024 by Aryanna trant
My recent encounter with Pattens Auto has been nothing short of a nightmare, and I feel compelled to share my experience as a cautionary tale for others. If you value your vehicle and your sanity, steer clear of Pattens Auto at all costs.
After my car was towed by Pattens, I paid a significant amount of money to retrieve it from impound. Upon driving and inspecting my vehicle, I discovered damage that was undoubtedly caused during the towing process.
Despite providing clear evidence of the damage incurred while under their care, Pattens refused to take any responsibility. They callously brushed off my concerns and denied any wrongdoing, leaving me to deal with the consequences of their negligence.
The lack of accountability and professionalism displayed by Pattens is deeply concerning. Not only did they damage my vehicle, but they also failed to acknowledge their mistake and provide any form of compensation or resolution.
My experience with Pattens has been frustrating and disheartening. The financial burden pales in comparison to the emotional toll of dealing with a company that refuses to own up to its mistakes.
In conclusion, I urge anyone in need of towing services to avoid Pattens auto at all costs. Their disregard for customer satisfaction and refusal to accept responsibility make them a liability rather than a solution. Choose a towing company that values integrity and accountability.
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March 2024 by Monica Ford
Nice staff, made it easy in a bad time
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March 2024 by Mark Lapointe
They towed our car after the accident. Worked with the insurance company also.
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October 2023 by Cary Silverstein
Just wanted to say thank you to Cory and his team they moved a 32 ft trailer for us and made a tough turn around look easy this is a great company to do business with thanks Cary accurate auto body woburn ma
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September 2023 by Jennifer Filkins
Look no further if you need body work on your vehicle. Outstanding all the way around! I can't say enough about the service they provide. Absolutely beautiful work and John makes everyone smile!Services: Painting
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February 2023 by Nicolas Argy
totally useless lied about repairs ignored customer needs run do not walk away from this businessService: Auto engine diagnostic
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November 2022 by Elise’s Grandma
I needed a tow and Adam showed up in a matter of minutes. What great service. We will definitely use them for RV service.5 stars ⭐️
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September 2022 by G O
I needed a tow and Adam showed up in a matter of minutes. What great service. We will definitely use them for RV service.5 stars ⭐️
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September 2022 by Sunapee Cruises
Excellent and quality service! Top notch and fair
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September 2022 by Kara Obey
Fair and honest and they do good work
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September 2022 by Keith Culver
These guys are the absolute best. They have helped me restore my classic muscle car as well as any heavy wrecker needs I have. Family run for decades. Friendly, knowledgeable staff and down to earth all around great guys. I wouldn't hesitate to have them work on any of my vehicles, or recommend them for any of your automotive needs.
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July 2022 by Grace Nordman
I needed a tow and Adam showed up in a matter of minutes. What great service. We will definitely use them for RV service.5 stars ⭐️
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June 2022 by Rebecca Locke
I’m blown away by the promptness and professionalism from the guys at Patten’s! I worked with Scott after my car was rear ended. He walked me through the process and handled all the nitty gritty details with my difficult insurance company. As a woman employed in the auto industry, I know it sucks right now, and inventory and parts availability is difficult at best, but Scott found everything needed for my repair and completed the work with a sooner-than-expected turn around time. He was upfront about the damage, the cost and the delay in shipping. He spoke to me like an old friend, and I never got the impression that I was being played or taken advantage of. He went above and beyond to coordinate my rental and accommodate my work schedule to pick up/drop off my vehicle. The body work looks great and I will happily recommend and refer to Scott and Pattens in the future.Services: Welding
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April 2022 by erin p.
Excellent! Patten's came out in a bad snowstorm to tow our car when nobody else would. They took care of everything, dealt with the insurance company, and kept in contact every step of the way. Wonderful customer service and work. Highly recommend!Service: Body & Trim
