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November 2023 by Paul G.
Worst experience I had buying a usedcar. Try to get a deal before I gotthere via phone and on-line. Soon asI get there we went over everythingpaperwork. Sales person tried topretend was helping me with my trade inand pay off. Eventually we made the dealand walked out with a used truck thathad some cosmetic issues that were notdisclosed at the time I was there. Salesperson called me after few days justto tell me that my pay off was coupleof hundred more so I should go backto them and give some accessoriesthat were worth more than 2 k just tocover the $200 . When I brought upthe cosmetic issue that will cost memore to fix them they stop asking formoney and stop calling or answeringmy texts. Conclusions....nice peoplebut everything is about money andcustomers are not a priority.
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September 2023 by Justin Robinson
BUYER BEWARE. After calling on a truck that is in transit. Spoke with a salesman and was told I would be called right back after discussing trade and to make sure MSRP and no added fees and we where on the same page. Never called back... I reached back out and got Kevin Kober and he knew the situation and took my Credit card down for a deposit and was going to send paperwork over. 5 hours later no receipt and no document. Reached back out to find he just wrote the numbers down on a piece of paper and wanted to charge $3,000 over MSRP plus $700 doc fee. There are plenty of other dealers out there. Beware of this SNAKE of a company. If they cant be PCI compliant how can they handle YOUR personal, confidential, and sensitive information.
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August 2023 by EngineCo72
Kevin Kober was excellent to deal with. Quick responses to questions, communicated well through emails and texts, always got an answer to my questions very quickly. When we met in person, he was very welcoming and made sure we were comfortable and taken care of. The paperwork and deal was very fast and fairly painless! Thank you Kevin.
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August 2023 by Travis and Melissa Crowe
Always helpful. They go above and beyond to make the process flawless and easy. We always enjoy our time there and working with team members in sales, service and financing. Every time we drive a vehicle home we head out without a “hitch”.
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July 2023 by R2EPS 303
These guys are great. Every part of the experience was hassle free. The workmanship was top notch and the price was right. It is the same way every time I go there.
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July 2023 by Dawn Decoff
It’s a brand new car the rotors were gone. They told me to drive it for a while, and the shaking would go away, but it didn’t. Instead, it ruined my brakes, so they were nice enough to replace my rotors for free. I said I had to pay for my brakes because they weren’t on warranty, but my brakes would’ve gone if my rotors weren’t bad, I feel it should’ve been done all of it for free and I think you should’ve stood behind your product mechanic did a great job
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July 2023 by Koreen Bennett
The staff were very friendly and accommodating.. The time it took to make the transaction go through was short and relatively easy.. I haven't felt as at home if you will, In any dealership that i've ever been in. Thank you.
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June 2023 by RJ Julian
Awesome dealership from start to finish. Incredibly personal staff throughout the organization. Our sales rep Joe Henderson truly has great knowledge, personal skills, efficiency, and stays one step ahead to make the process seamless. Can’t say enough good things about Joe and the entire staff over at Key. Not a hard sell by any means which I certainly appreciate. I purchased a 2024 AT4 3500 for my business as my personal truck and I absolutely love the truck. Highly recommend Joe and the entire buying experience at Key.
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June 2023 by Ira Day
Had service work done on this visit. Everything went smooth and was done faster than quoted. Service person explained some extra option that I may need and showed me proof of his recommendation so that it just wasn't trying to make an extra buck on something I really didn't need. Very happy with today's experience
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June 2023 by Thomas Graves III
The service manager Josh Patrick was a pleasure to deal with. My only issue was when I walked into the main entrance/showroom area there was no one there to greet me. I understand it was busy but I feel that someone should be available to greet any and all customers and assist them with their needs.
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May 2023 by Chan Zito
Definitely had a good experience at GMC Newport. Went in and spoke to Alex. I told him I wanted a Sierra Elevation in white and what monthly payment I’m trying to be around. After a few back and forths, we was able to come to a reasonable monthly payment to seal the deal. Appreciate everyone there that made it happen to make it a pleasant buying experience. Thank you guys A+++++
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May 2023 by Twist'd Steel Paint and Body, LLC
I recently bought a truck at Key in Newport and in all fairness I do like the truck. However, I know that the sales man was not completely straight and honest with me. Long story short, I did Not get a fair deal and paid way to much. Also they kept claiming there was a second key with a remote but it was locked up in the service department and I would be contacted when they could get it. Well, clearly that was b/s because its been five days and I've been back twice and now there is no second key. So with that being said I wouldn't recommend doing business here unless you fully have done you're research and have an attorney look at the contract. Don't take the sales man's word for it and make sure you have two keys.
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May 2023 by Chad R.
Do not trust them in service at Newport theys have tried to get me to pay for bogus parts that were not needed. Look out for them trying to inspect your vehicle early. I did and had to fight to get a sticker when I registered .
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April 2023 by Jessica Reisner
From the moment we connected on the phone to inquire about my Yukon to passing me the keys to drive it off the lot, Josef was amazing! He was energetic, personable, knowledgeable and really made us feel comfortable in the way he he was "hopeful" - not pushy - to earn our business. The general manager (Matt I think!) was great too! The team overall seems great and we will def be back, not a problem to head back for maintenance as needed (even though it's over an hour from us) as well as recommend Key to others!
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January 2023 by Joe Wilkins
Just bought new truck here. They made it easy and simple. Salesman sat I truck with me and showed me how to use all the new safety features and fun ones too. Have 5 year tire protection. First 6 oil changes and tire rotation for free. 3 year 36 month factory warranty.
