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November 2023 by Anonomyous N.
These guys are a bunch of thugs pretending to be professionals. Stay away from this company. All they do is want to steal your money and not do a good job.I have had other plumbers come in and look at the work they did and said wow!!! they are the worst bunch of people and I would have told you to stay away from them had I known.They only want to steal your money, do a shitty job and walk away.Beware!!! Do everything possible to not do business with them!!!!!!!You will be sorry later. Look at all the other bad reviews. They are true!!
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October 2023 by Lg L.
I asked for a quote and they charged me to make the quote. They never said there was a charge for the quote. I called them and told them this was unacceptable and they sent me a late bill. Totally unethical practice.Stay away from them.
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August 2023 by Max Emmighausen
I tried to join this coop. They said they never received my application/check when I called several times to confirm if they had my application which they claimed they hadn't. However they cashed my check about a month later. They claim they sent in the membership confirmation to my propane supplier but Irving claims they never received anything from them. When questioned they said they sent a confirmation to me but I never received it because it was sent to an incorrect email address however now they agreed to refund my fee.
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July 2023 by Richard J.
There work is terrible. Do not hire them. Not worth paying them a dollar.The company does not possess it's own plumbing license, their plumbers do not care about what they do or how. The take the cheapest fixes. The work culture is awful. Randy is not that great. Jeremy is not a lot better. I do not recommend working there unless you want to be under valued and over worked.
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July 2023 by Andria E.
A few months ago I only had a trickle of water coming from my well. They made me wait over a week for someone to come replace my well pump. This morning I have NO water coming to my house and I've been waiting all day for them. The office just keeps telling me he will get here at some point this afternoon. It is now almost 7pm, no call, no show. I have given them business for over 10 years and suggested them to many people. I guess I will need to look into a different company. I can't even leave to go get water because I don't know when they are coming.
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April 2023 by Wfwnebms ..
We recently had to replace our hot water heater and it is located in a 4 foot crawl space.Josh from this company was able to, with the help of his assistant Ross, move it through a narrow opening and install it. They we're exceedingly professional and courteous.Josh explained what they were doing every step of the way, and ensured that we were aware of the mechanisms necessary to make temperature adjustments.They left the premises in very clean condition and were just nice guys as well.I highly recommend these gentlemen and the company.
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April 2023 by James A.
We reached out to Sunappee Plumbing and Heating when our tankless hot water heater froze and needed to be replaced. They came out, prepared an estimate for replacing the unit, and billed for the visit. They reported thay they had ordered the new unit, but every time we called to check in we were told by the receptionist that it had been ordered and must just be back ordered. This when on week after week, still no water heater. When we asked to speak to the owner we were always told: "no, he is too busy, but don't worry he knows of your concerns." Eventually we called a different plumbing and heating firm which confirmed that, in fact, the unit we needed was available without any wait and that they could have it installed within four days.
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November 2021 by Michael B.
After my local plumber helped me diagnose a malfunctioning part on a boiler that he is not able to get the part for because he isn't a dealer with that company, I called Sunapee who is. They told me they were booking out into mid December, and I said I'd like to go ahead and schedule an appointment, I'm willing to wait. The agent then told me I should look elsewhere because they're too booked out. I understand everyone is pressured and short staffed but I didn't understand this response when I told them politely I was willing to wait. I asked to speak to her manager; was put on hold for a few minutes and then told that he said the same thing and that they are currently not taking any new customers - what a bizarre comment for a company, especially when I see their trucks driving around my area frequently. Sunapee, next time you have a potential customer who, like me, currently has no hot water - and unfortunately got a home with a boiler made by a company like Energy Kinetics that only a few companies are able to touch...I hope you'll show them more courtesy and help than you have to me.
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September 2021 by Sarah C.
Set up an appointment for an estimate to be done about a month ago, we made the appointment for today 9/30/2021. We were given a time frame of 12pm-5pm. No one ever showed up! Ridiculous!
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March 2021 by Adam W.
I wish I had read the reviews before taking the time (months now) to set up appointments with Randy. Took 3 times for him to show up, then when the time came to start planning filter installs and pump/HVAC upgrades, nadda... Wasted 3 months of my time, look elsewhere.
