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August 2024 by alleeum
Will was incredibly helpful as I chose a new phone and new plan. Thank you so much!
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August 2024 by Erin Mitchell
Despite being there for 5 hours (not Verizon’s fault, Apple’ fault) , Mathew was extremely professional and helped me through the whole process in upgrading my phone. He was patient and made sure everything was situated & working before I left.
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July 2024 by Timothy White
Terrible business. Came here to upgrade a phone and whoever manages the store only had one person staffing the store that had just been hired. That being said, the sole employee was GREAT and tried his best to help us… but management of this place for leaving one person on shift during the weekend needs to be looked at… had over 2 hour wait time and long lines…
If the manager is having issues with staffing he should help staff the store and not take weekends off and go on vacation. Will not be recommending.
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July 2024 by Hanna Anderson
Can’t thank Will and Kevin enough for all their help and expertise! They took the time to really explain everything in great detail even though they were so busy! 10/10 recommend them both.
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July 2024 by Dawn Pilger
Ordered a phone on a Thurs and had to upgrade my line to get the deal. I was told my phone would be in Mon./Tues. latest. 2 WEEKS later they left a voicemail saying phone is in. (Tracking notice came to my email… phone was there and signed for on the Monday I was told it would be there) I called back 3 minutes after they left voicemail and no one answered so I left a voicemail stating I don’t want the phone now because I got one somewhere else. A week and a half later they call and I answered went like this: Verizon: hello are you going to come get your phone? Me: well I left you a voicemail over a week ago telling you I got a new phone elsewhere. Verizon: oh you did? Me:yes Verizon: oh ok I guess we’ll return it CLICK end of call. They don’t seem very customer service oriented and I will not go back
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July 2024 by Tovah Driggs
oooh these young bucks helped us with everything we wanted and more after being highly disrespected by the Newport store..we will be back for sure ????
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April 2024 by Noreen Fifield
Matt is AMAZING!!! He went above and beyond!!!! I had extremely precious voicemails I had saved from my parents, who have passed, that didn’t transfer to my new phone. Two customer service representatives and three hours later Matt had them saved and downloaded to my new iPhone. Having the voice from your parents is Priceless! Thank you Matt❤️?❤️
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April 2024 by Colin Murphy
Matthew was great helping us get a new one phone
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April 2024 by Katherine Cooper
Great service! My husband worked with both Matt and Kevin to get our family set up with several new devices while trying to keep our bill down. They are both very helpful!
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April 2024 by Sue Shock
Matt was very helpful.
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April 2024 by Jason Cooper
Great. Easy to work with.
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April 2024 by Jennifer Roberts
This location gets a 5 star review because of the store manager Kevin. He was always super helpful as an associate as well. He is always busy because people know he can help them. I can't say enough about how helpful and kind he is . I have also watched him handle rude customers in a much nice way than they deserved. You are fortunate to have him as an employee, make sure you keep him.
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March 2024 by Victoria Cronan
Very nice sales associate. He helped me obtain a new phone since my old one had water damage. He also loaded all my photos and data over to my new phone and he even helped me apply my new Verizon card and $100 pre paid Visa card to my purchase today.
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February 2024 by Mark Martin
Mathew is very professional and cares about his customers
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February 2024 by Christine Haley
Matt L. was great!
