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September 2022 by wolf tree
Good customer service means consistently meeting customers' expectations. It should not be dependent on whether a store employee has the ability or inability to cope with stress or what is going on in their personal lives. Rather it is about understanding their unique customer base and addressing their needs.This store's employees and manager, Shane Smith, enables poor customer service and is himself lacking in what good customer service is.Good customer service means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the store they represent. Reading the other reviews, I am very disappointed in this stores inability to be consistent across the board with their customer service.I've shopped all over New London for nearly 20 years, and this is the only retailer whose employees and manager have been problematic.
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October 2021 by Craig Johnson
They are well organized hard working happy people who know they have some of the best things for all to get , you do not have to be a member
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June 2021 by rick libbey
Great little store, Shane is the best....actually the whole staff is wonderful. Love stopping in to share a good story and pick up some essentials. I also love supporting my community.
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December 2019 by Ben Tolosa
Shane the manager is the coolest guy in town. Highly recommended!! ? ?
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November 2019 by A Betterway Blueprint
Everything you could ask for in a small store! All the basics plus many extras. Locally grown produce, great options for kambucha, coffee, dry goods health products and so much more. Wonderful place to shop!
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December 2016 by Danny Ferreira
Nice to have two locations. Smaller than the one in concord
