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April 2024 by BabyBananaBandanaBibs
So much stuff ?
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April 2024 by Gordon Rice
I do business locally to support my community. I’ve had great customer service at Colonial in the past! But today I received terrible service when getting my scripts refilled! Wrong quantity on half the scripts, no reason why! They filled it at 1/3 the quantity on the script! Second time they’ve done this! The cash prices quoted earlier by the pharmacist were cheaper than insurance, which is great! However, today I was told they were the same price as through insurance, so they charged me the cash price at the same rate! Sounded fishy to me! When I inquired was told there’s nothing they can do to fill the right quantity! I used the wrong cc instead of HSA card (my fault) and was told it couldn’t be cancelled and recharged! So much for local service. I’ve had good service in the past but my last two visits there had been a huge 180! Real bummer!
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April 2024 by Shawn Simonds
So my insurance company sent a letter stating that a medication that I received from Colonial was possibly part of a voluntary recall- they gave me a phone number to call for the company- they basically told me that the recall was for pharmacies or distributors and I didn’t need to return the bottle- didn’t ask for a lot number or date- nothing. So I called Colonial, spoke with Glenn- he found that yes there is a recall on a specific lot number (the exact number that I have) he looked further into it and said that there “recall” is about as clear as mud. Doesn’t tell him what to do nor what the real issue is. So he told me to bring in the bottle and he would exchange it!This is small town business at it’s best.
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March 2024 by Alexander Yong
Fast, and helpful staff
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December 2023 by Johnathan Moore
Love colonial pharmacy that's so courteous. It's so clean. The stores are easy to find stuff in and they always have a regular cool hand made Christmas ornaments and Christmas decorations. I absolutely love New London. I recommend to everybody at least checking it out. Even if you don't need anything at the pharmacy, just go see all the cool handmaid products that they have from people all over Vermont, New Hampshire and Maine is absolutely beautiful and cool. Really cool to see that stuff at stores.
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July 2023 by Kate Putnam
If you’re looking for New Hampshire gifts to take home or decorate your own home with authentic homemade items the Colonial Pharmacy is where I’d recommend grabbing them.
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June 2023 by Andrew A.
I'm not sure what the older gentleman's deal is, but if he doesn't know you he treats you like crap. Has an arrogance that is off-putting. I have filled multiple prescriptions here and yet he took forever to fill my one easy antibiotic prescription (25mins). Didn't even act like it was a problem.
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May 2023 by Roxanne McDonald
I have been a patron of Colonial Pharmacy since the early 1970s, when the store, with its quaint worn wood floors and dusty shelves, was in its first location on Main Street. But tradition is not what warrants this pharmacy's 5-star rating. Currently, I find that most of the pharmacists, technicians, and front-line help are attentive and accommodating. This is especially the case with the way they have managed to skillfully jump through the many hoops involved with federally regulated medication supply problems, persistent pre-approval protocols, and insidious drug monitoring program (DMP) barriers to optimum healthcare service.
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May 2023 by Tiffany Perkins
Unfortunately we have had consistently subpar service. We avoid Colonial Pharmacy whenever necessary, which is unfortunate because it is very conveniently located and we try to support small businesses instead of chains (like CVS or RiteAid). I should not feel like a burden or less of a person for submitting a prescription.
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February 2023 by Peter C.
I have had numerous incidents of them making mistakes on my monthly pill packs. The people who work there turn over quite a bit, so it is not unusual for well intentioned people to not know what they are doing. Your best bet is to talk directly to a pharmacist. I would characterize the customer service as poor. I would avoid Colonial Pharmacy, if you can.
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February 2023 by Allayn F.
It is unfortunate the pharmacy is such a disaster and nothing gets done about it. I wonder if they ever read these Yelp reviews. I will suggest they do next time I go in. Ive had the same experiences as other reviewers. it's incredibly inconvenient to go in expecting your refill to be ready only to find out they ran out of your medication. No one notifies you of this. Or they put it back because you didn't show up in 3 days. I agree with other reviewers that the staff can be quite unfriendly, and even rude. if you don't like working there go somewhere else and hurry. There are plenty of jobs out there right now. I could go to concord instead. A little farther away for me, but if I always have to make two trips to pick up a prescription in the long run I'd be better off. FIY: SUNDAYS ARE THE WORST DAY TO GO IN THERE. NO ONE SEEMS TO KNOW WHAT THEY'RE DOING, and it doesn't appear that there is anyone to ask. I had to say my name 3 times, and spell it. They couldn't find my prescription. It was there..
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February 2023 by Kevin Trybulski
The store is fine but worst pharmacy experience I have ever had. Expect to wait at least 30 minutes to get your prescription ( when it is already prepared).
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January 2023 by Hana Cerulean
Yesterday Colonial Pharmacy was very busy. I witnessed a short haired female pharmacy employee complain loudly about wanting to go home and how she didn’t like how busy it was and how she was supposed to have left a half hour ago. Shortly thereafter I witnessed the same employee rudely raise her voice to an elderly woman. My jaw hit the floor. I couldn’t believe the level of unprofessionalism I was witnessing. As long as I continue to see that employee behind the counter I will be taking my business elsewhere.
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January 2023 by Kathi Seastrand
"Delivery Donna" (she told me that)what a wonderful person!! Thanks for all your help! Kind, patient and knowledgeable! I wish all customer service was this way!!
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December 2022 by Rebekah Carpenter
I thought switching to a small town pharmacy would be a better experience.. nope! This place does not answer their phone. It takes days to get through. They don't send a message when scripts are ready for pick up either. Drive thru is not available late afternoon when people get out of work so you are forced to go inside where I've seen the line over 10 people deep and ended up walking out. Ugh!
