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April 2024 by Brent Carter
I drove 90 minutes to get here from our house right after 26 inches of wet heavy snow that took out our power. I called to verify that they had a specific generator in stock. the kind woman I spoke to said they did in fact have that. I asked if they could hold it while I drove there I was informed they could not. I asked if I could pay over the phone, and was once again told no. I was informed I could order online and that would hold it. I ordered the generator online and proceeded to go up there. We finally got there, went in, spoke to a nice gentleman who asked our name confirmed the order and went to get the generator. He came back after 5 minutes and said the one they had on the floor was just an empty box, but not to worry the system said they had another one. He spent another 20 minutes looking for it. He came back and informed me they did not have it and apologized profusely. Obviously I was not happy. What turned this from a 1 star review into a 5 star is how they dealt with it and the genuine customer service I got. He went to find another generator that they had in stock. It was roughly 20% smaller than what we wanted, but our generator had just died so we didn't have much of a choice. That didn't stop them from taking $100 off of the price and loading it into the vehicle for us. They made me feel much better about the entire situation. They even gave me some Excedrin they had, because I developed a migraine. I wish I could do more than this review, and I wish I had gotten the name of the gentleman who helped us, but thank you for making a bad situation much better and manageable.
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April 2024 by DICK Hurd
Lots of young help. Much confusion. All were friendly trying to help.
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February 2024 by Gerid Paquette
Great selection of hardware
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January 2024 by GUSTAVO SLVDRS
Excellent place to find what you need for the home. They have a wide assortment of items for all household needs. They don't have interesting offers worth taking advantage of. The attention of the staff is cordial and friendly.
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December 2023 by Edward Sanville
Great place if you need something and don't feel like going all the way to Home Depot and navigating that huge warehouse.
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December 2023 by Jean Molloy
Always friendly sales people to assist you.
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October 2023 by Mitch Ry
Great store, know what you want and need. Materials are mostly there.
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August 2023 by Jon G
Excellent hardware store that has pretty much anything you can imagine: paint, spackle, electrical, chains, tools, cleaning supplies, vacuum cleaner bags/belts, kitchen supplies, outdoor thermometers, etc. All that and a SUPER HELPFUL, SUPER FRIENDLY STAFF who ACTUALLY KNOW where things are and how stuff works! They are never far off and will go out of they're way to help you with anything you need! Worth the drive if you only have a small hardware store. Highly recommend and I've never left disappointed!
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August 2023 by Amy Johnson
Very young staff goofing around, but they did very quickly try to help me find what I was looking for. Definitely is the place to go around here if you can afford the high prices
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July 2023 by B.J. Loveislove
Excellent staff always willing to help answer questions or to find things.
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June 2023 by stephen rea
This store has become a local store to avoid, a nearly useless place to obtain hardware unless you know exactly what you want. All of the older, knowledge a staff are now gone, seemingly replaced by teenagers and 20-somethings. I went to Rockys at 4:30PM one day this week, and there was a teenager at the register and another one roaming the aisles looking at his cell phone every few minutes. Not once did this kid ask if he could help me. The store manager is MIA. The paint department was shut down with its lights turned off. When the store was Clarke's Hardware, any number of competent staff were right there to offer their assistance. Rocky's has been an unmitigated disaster for New London, the painful result of what can happen when a locally-owned business sees big bucks and sells out to a chain. The community lost Blueberry Bagel to Dunkin, Cricenti's to Hannaford, R.P. Johnson to Belletetes, Clarke's to Rocky's to name a few.
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April 2023 by John H Wiltshire
The best stocked hardware store in the area. Unfortunately, all the knowledgeable staff have retired recently. Don't expect any experienced assistance. A sign of our times.
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March 2023 by Erica
I find the customer service here great all the employees are super friendly and very knowledgeable. This store is clean and well organized.
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March 2023 by Jason Young
Super friendly Staff!! Always very welcoming and always willing to help out if you have any questions. GREAT SELECTION OF overall Hardware store items. Including grilling and paint needs
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March 2023 by Luna
I find the customer service here great all the employees are super friendly and very knowledgeable. This store is clean and well organized.
