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June 2024 by Beverly Furtado
The sales representatives were helpful and knowledgeable. There was no high pressure sales techniques used and they showed me just what I asked for. Thank you for the help. I will be back!
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June 2024 by Christian Escobar
I worked with Tommy and he was super helpful. My fiance was interested in lab diamonds and he is very knowledgeable in that area. It was a pleasure to work with him.
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May 2024 by Brook Bellavance
Tommy helped me buy my 2nd ring from Zales today. He was great and went out of his way to explain each type of Diamond to me and everything the warranty covers. This ring is beautiful thanks Tommy !
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May 2024 by Hunter Reis
Kathy helped me
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May 2024 by Steven
The woman who helped me was very friendly and you could tell she takes her job seriously
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May 2024 by Anson Anson
Great help without over selling me
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May 2024 by Rob M
Great service vert knowledgeable.
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May 2024 by Carlee Shaw
Tommy was so incredibly helpful and a great personality. Thank you so much for all you do. You’re the best!!
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April 2024 by Isreal Perez
I went in looking for a engagement ring, I was quickly serviced by Kathy. She told me plenty of information about the rings I didn't have a previous knowledge of. Within about 20 minutes, I found something I liked. She also explained that if I need a ring resize only certain types could do go through that process. Other jewelers don't always tell you this kind of advice. She was genuine helping me out instead of just making the sale. The insurance coverage is also amazing, covering the stone and the ring itself. If you need some jewelry or a engagement ring come talk to Kathy, she enjoys helping people it's not just a job for her. That kind of service can't always be found. Thanks again, Kathy.
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March 2024 by Kayo Rodrigues
Jen was very nice , helpful and patient, she has great customer service , definitely coming back for future purchases
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March 2024 by Phil Kim
Thank you for Tommy and Nelson for an amazing experience! So much so I wanted to leave this review. Let's start with the simple courtesy of greeting us. Simple yet missing in so many jewelry stores and in society in general so thank you for doing that. I have walked out of countless stores because of the unwelcoming atmosphere! My husband and I ended up purchasing 2 beautiful pieces with their help! And they both maintain such a genuine kindness and helpfulness that is definitely going to be bringing us back!!!
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March 2024 by Jenny Chung
Tommy was incredibly helpful with our transaction and made our trip to Zale's memorable. Would recommend! :)
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March 2024 by Jay Gignac
Kathy was Awesome!
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March 2024 by Emy Hoff
On the evening of Saturday March 2nd my teen son and I were at the Pheasant Lane Mall. Walking from 1 store to another my son was sliced in the leg, through the store bag he was carrying, by a broken mug. We were close to an atrium area with central seating. Annie's Pretzels, Zales Jewelers, and Via Style (our actuql destination) cornered the area. At this point my son was bleeding down his leg onto the floor. We grabbed napkins from Annie's and sat him down to see what we were dealing with. The cut was actually very deep and almost 2inches long. Usually I'm super prepared with a blackhole purse carrying everything but a kitchen sink, however this trip was supposed to be quick with a couple specific things we needed only. I only had my phone, wallet and car keys...absolutely nothing to help with the injury until we could get home.But there was Zales and their INCREDIBLE STAFFERS; Kathy, Tami & Nelson. I charged in there, probably seeming like a lunatic and asked for their first aid kit. They were on it. Fast. In seconds they were asking what they could do to help, offering assistance in caring for my son, getting additional help if necessary and handing me the First Aid kit. No hesitation, no question.They did exactly what was needed AND with a sincere caring manner. I used a bunch of there supplies and returned the kit apologizing profusely for using everything up. Know what they said? They said; "Can we go ahead and throw out the trash for you?" taking, gently from my clenched hand, the pile of bandage and gauze wrappers. Again, showing the hearts of truly caring and caregiving individuals. They are a testament to all that is the professional customer SERVICE industry. Considering we weren't even their customer...THANK YOU Kathy, Tami & Nelson for being exactly who you are as wonderful humans and EXCELLENT representations of above and beyond service♡PS: my son ended up with 8 stitches and the on the spot care I was able to administer, due to their help, kept his wound clean and closed until we could get him to a Doctor.
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March 2024 by Marilyn Smith
If I could give zero stars I would. NEVER shop here. Their jewelry is cheap and breaks and the manager is completely unprofessional.Bough a necklace there and it broke 3 months later. Received earrings as a gift and they would not clasp. I highly recommend shopping for jewels anywhere else. Their stuff is cheap and they are rude and unprofessional.
