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March 2023 by Google user
Overall, people were nice and helpful. What was not explained was the fees. When ordering an apple watch for my daughter, we were given cost for watch and monthly service fees. And the standard activation fees. Was was NOT explained was the $35 setup fee. My 16 year old daughter paid it thinking it was the activation fee and then we were billed for the activation fee on our next bill. When I stopped in the store to iron it out, there was nothing they could do besides offer a gift card for an in store accessory. Normally I go to the Verizon store on dw highway and have never been charged a setup fee. Will be the case going forward. No plans to ever use this store again.
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February 2023 by Daniel Antil
Overall, people were nice and helpful. What was not explained was the fees. When ordering an apple watch for my daughter, we were given cost for watch and monthly service fees. And the standard activation fees. Was was NOT explained was the $35 setup fee. My 16 year old daughter paid it thinking it was the activation fee and then we were billed for the activation fee on our next bill. When I stopped in the store to iron it out, there was nothing they could do besides offer a gift card for an in store accessory. Normally I go to the Verizon store on dw highway and have never been charged a setup fee. Will be the case going forward. No plans to ever use this store again.
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September 2022 by Linda Tunkel
Shaun was very patient with me. He was busy and helping 3 different people all at the same time. Very impressive. I will only come to this location to see Shaun.
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February 2022 by Ed Cott
Shaun was great and took the time to answer my various questions about my plan, my phone, upgrade choices, possible discounts, or advice on what not to do too. He was informative and very, very helpful!
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February 2022 by Paul Casparro
Within 30-45 minutes, I had a new phone ready to go and with all files, contacts, messages, voice mails, etc., transferred over from my old phone. I couldn't ask for better service.
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January 2022 by Rebecca Gautreau
Shaun was very helpful in getting my new phone set up and dealing with an issue as I ordered the wrong phone for my husband and needed to reorder the correct phone. He made the calls he needed to get the correct information and made the appointment go as smooth as possible.
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November 2021 by Michele Wilson
Shawn (Sean?) was great assisting with me and my father. It was his first smartphone and he was very helpful picking out the right phone and plan! Highly recommend visiting there.
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October 2021 by Joyce Kelly (GLHN)
The gentleman at Russell Cell fixed all my phone's issues, analyzed my account and did his best to reduce my costs. I appreciate his friendly and ethical attitude and intelligence. My partner and I will definitely return next time we need anything.
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October 2021 by Veritas Performance
Upgraded my business plan, which took about 2 hours. I was told it would save money as well as purchased a new phone, that I had to set up at home. Setting up my new phone at home did not work on the verizon network, 2 hours later on the phone with customer service I still have no working phones. Thanks for the solid help.
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October 2021 by Christopher DiLoreto
Shaun was extremely helpful, helped me get together everything I needed for my new phone, and made very pleasant conversation while the phone transferred. Exactly what I was hoping for.
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October 2021 by Jason Nelson
Great Verizon retailer. Sifted through hours of customer service nonsense in a couple minutes and got me out the door with something in hand.
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July 2021 by Robin Jamiola
We always go out of our way to visit this Nashua Verizon store instead of the one closer to our house. Shaun helped oue entire family with phone upgrades, and helped our 12 year old son pick out his first phone, set it up, and answer his questions. Shaun always helps us pick out necessary accessories and make sure the cases and screen protectors are put on correctly. He is very patient and never makes us feel like we are bothering them. When it is crowded we arre greeted and given an idea of how long the wait will be so we can run other errands. We always receive excellent service and support at Russell Cellular and won't go anywhere else.
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June 2021 by Sarah Brunelle
I was in need of an upgrade and the staff here was fantastic. Andrew helped me start to finish and made my experience as painless/cost effective as possible!
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June 2021 by Garret DeJong
I came in looking for help with an iPhone problem. I was immediately provided advice to resolve the challenge.When it was clear I needed to upgrade I was able to get exactly what I wanted with fast, friendly no pressure service.
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May 2021 by Jack Cooper
I always get great service. Never rushed. I am a senior and do not always understand. Thanks for the excellent service
