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February 2024 by Dee Williams
Very Very rude staff! I purchased a tow hitch and not only was the “woman” that was the installer was incredibly rude, but the hardware that came with the tow hitch was partially missing. When I called to ask for help, I was met with multiple nonchalant attitudes and no answers for a problem they caused! The U-Haul in Salem MA was more accommodating and helped me with this issue that they didn’t even cause.
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February 2024 by Ron Vincent
Easy. Quick. New equipment
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February 2024 by grant gray
Very helpful and super nice. They helped with anything I needed.
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November 2023 by Brie Blais
My husband left his wallet in a rental from Manchester. We thought for sure it was gone. A week later Lou reached out to let us know he found it cleaning a returned truck! Awesome customer service, honest employee’s! Thanks Uhaul Nashua
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November 2023 by The Ceej Effect
Working on getting the one "man" fired. Already talked to corporate. Claim number. Refund as well. Little blonde guy. Prick. Pompous. You work at uhaul buddy. Probably a GED at best. Terrible customer service. Pretentious little mutt.
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November 2023 by Nicole McGarry
HORRIBLE AND DANGEROUS EXPERIENCE! MY RENTAL VEHICLES BRAKES LOCKED UP WHILE BEING TAILED BY AN 18 WHEELER GOING DOWN AN ICY MOUNTAIN IN VERMONT. WE WIERE NEVER MADE AWARE OF THE SAFETY FEATURES OR WHERE THE HAZERD LIGHTS COULD BE LOCATED. THIS WAS A LIFE THREATENING EXPERIENCE AND ALL I HAVE GOTTEN IN RETURN FROM THIS COMPANY IS ACCUSATIONS AND HORRENDOUS SUPPORT.DO NOT USE U-HAUL UNLESS YOU ARE READY FOR NOTHING BUT BAD SERVICE AND TRAUMA.
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October 2023 by Luis Rivera
I wish I could give negative stars. You should be aware of your surroundings at all times. Swearing, talking bad about a customer infront of my 6 year old is extremely unprofessional. Repeat customer for many years and this is definitely my last time visiting.
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September 2023 by Darya Bershadskaya
Just used this UHAUL location and loved it! The staff were super personable and kind and hyped me up for returning the truck clean ?
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July 2023 by Brooke Johnson
The worst customer Service ever and ridiculously unprofessional and rude. Even management. They lie about rates and treat you very disrespectfully and think it’s all a joke while doing so. Don’t waist your time or your money there. Misquoted, mistreated - never again!
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June 2023 by Chad Bahou
I've used them three times and always had a pleasant experience. Best bang for your buck.
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May 2023 by Ryan Bettez
Just had a fantastic experience. Was able to book everything online nice easy but the in store staff was outstanding. Scott was friendly, professional and knowledgeable. He went above and beyond even adjusted the way my ball was installed so it would be best for the trailer that i am renting at another UHaul place in PA. Thank you!
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March 2023 by Mike Nadworny
I want to thank Luke for his amazing customer service with my wife and I! We rent a lot of vans thru Uhaul and out of all the locations this one is by far the best! Even all the staff there are very helpful and understanding… they treat you like a friend not a regular customer when it’s just get them in and get them out they take there time with you explain everything and accommodate your needs when you ask for them anytime you call in for an extension it’s no problem! I couldn’t say any more great things about this Uhaul and the staff there! Especially luke! Thank you!
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March 2023 by Ben Grehan
Went to pickup a truck and trailer. The guy at the counter was really nice and helpful, trailer was hooked up and ready in no time. Definitely got my long day off to a good start!
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December 2022 by Faith Harling
We had a storage unit with them for about a year and had no problems. As soon as one of our keys broke in the lock they said they "had a guy" and would ask him to come in to cut it off and replace it. That guy blows it off twice, then we find out that THE RULES CHANGED AND HE'S NOT ALLOWED TO TAKE LOCKS OFF ANYMORE?!?!? All the while we can't get to our stuff for a week and now we have to find our own locksmith. Horrible communication and disinterest in our issues, very unprofessional, and we'll be switching storage facilities shortly. Took ages to reach anyone at the store just to be told they can't help us.
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November 2022 by Jason Lynskey
I made a reservation for a truck about a month ago. Do it online and you'll be out of there in under 10 minutes. I brought my ice scraper too but the truck was already out front and warmed up. It's my third or fourth time using this location and I've never had any problems.