-
March 2024 by G H
Cam did a fantastic job and I wanted to convey my appreciation!He was courteous and professional.This also reflects well on his manager.Thank you for making the experience easy and enjoyable.
-
December 2023 by Erin Monahan
Thanks to Cole for always making our experience at Smokers Haven a good one he always gives us the best customer service…. Awesome employee ?
-
December 2023 by Nick Hehir
Olivia and Cole are the best we have been making the hour ride from mass for months now and with their top shelf customer service and vape knowledge we will forever be customers they are always a delight to deal with and always hook us up with the newest and best selling products and have the best knowledge pertaining to the flavors my girlfriend and i are into
-
December 2023 by Drew R
Product knowledge & a great personality make up good customer service. Cole exceeded all expectations in both areas. When I stopped by on Sunday, he was the only employee in sight. With two people to attend to before he got to me; he never lost his cool or showed an ounce of stress. He was patient & attentive to each of one of us. A employee of his caliber should not be taken for granted. Kudos Cole. I’ll be making the hour ride from Mass strictly due to Coles top-tier customer service.
-
December 2023 by Megan Winters
I've been going here for years with no issues until today. They told me that their reward points will only count on purchases over $25. So I decided to get some more items to make it fit that price range, but then they told me that my "under $25 transaction" already went through. So then I just asked if we could return my purchased items and redo the transaction for the reward points. Instead of just doing that, they chose to say that "they can't do rewards points on returned items like that" for some arbitrary, nonsensical "policy reason" that makes no logical sense.So guess what, you guys chose to have these ridiculous rules that waste my time and energy, exploit and abuse my patronage, well then I'm not going to give you people any more of my money from here on out. Why do you even have a $25 minimum for the reward points to begin with? What logical sense does that make? And why can't you just take the return (and the package was clearly unopened btw, and clearly fits the return policy) and apply the points then when I try to be flexible with your idiotic rules once I try to give you more money with a higher purchase?Have fun not getting any of my money anymore. I give you money for years and now all of a sudden you decide to stab me in the back with your irrational nonsense? Then suffer the consequences. Somebody else will be getting my money now, and it's completely your fault!!! You've brought this upon yourself, and you have no one to blame but yourself.
-
December 2023 by Love Bugs and Lemon Drops
Nashua, Amherst Street, “Cole”…. Without so much as cause, raised voice or vulgarity this employee hung up the phone mid exchange. He further informed of cameras as I questioned about the return/exchange of a product. He was SO unhelpful, dismissive and frank. Not one out of customer service. When told that my family, including myself, daughter, etc are all customers he challenged that with having never seen us even though he has no idea who we are or what we look like. He couldn’t confirm the information the sales associate provided at the time but assured even with misinformation the brunt would fall on the buyers shoulders. I am floored by the lack of consideration. Don’t go there! Buyer Beware!
-
November 2023 by Nik Fote
The store on Amherst street Nashua NH is AWESOME!!! Makayla helped me get a gift for my girlfriend, very knowledgeable and explained to me why my girlfriend was going though pods so fast. So I decided to make that my store from now on in! I’ve never had so much help before I think she needs a raise! $$ I never write reviews but honestly she was awesome!
-
November 2023 by Joanne Donovan
Bought a 40 dollar nord vape. Horrible vape. Mouthpiece heats up, I am not a new user to vapes so I know this heat is very unusual. About to head back to the store to return this item and figured I would review their return policy I MIGHT be able to return but would have to replace with the same junk vaporizer. No thank you. Last purchase made at smokers haven. there are so many other choices in the immediate area.
-
October 2023 by Diana Miller
I am a novice at this type of store, but Noel took his time in a professional manner and explained the products to me. I left confident with his suggestions. It’s nice to see such a polite, courteous and patient employee taking time to help “older” people out. I will definitely recommend Smokers Haven, and particularly Noel, to my friends.
-
September 2023 by Barry Mak
They are always amazing to work with! I’ve been coming here since they had the flavored juice brands banned in Massachusetts and R.I it is well worth going to them because of their amazing point system which indeed does help you save money if you buy in bulk. Thank you guys for always being super friendly whenever I stop by!
-
September 2023 by Keith Bowman
This store is great! They have a great selection of vapes, and a hood selection of glass pipes and other smoking accessories. The staff is really friendly, and ready to help. I also love the loyalty program, it's saved us a few bucks here and there. Really a great store, I can't say it enough.
-
July 2023 by Alexander Cerulo-Dehate
Discounts and top tier funky republic vapes? You guys got yourself a loyalist
-
July 2023 by Jolene Werkheiser
Great pricey almost always friendly ppl working.
-
May 2023 by Paul Santry
Fantastic! Joshua is an asset to your business.On a separate issue I did have a small problem today which was thankfully resolved easily. It could have been a major problem as I live an hour away. I really appreciate all of your employees and their exemplary service.
-
May 2023 by Yulia Goudreau
The Watermelon Ice Esco Bar has been damaged 4 out of 7 times I purchased them. I didn't always have time to check the Esco Bar before leaving the store.But service is great, store is neat, and they have great stuff.
