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November 2023 by Susan Perrin
I have been to this store twice lately and have experienced extreme rudeness firstly from someone on the deli counter, and now today from the woman serving on the seafood counter. I politely asked for just under a pound of haddock. It was over the pound. She abruptly said “ What exactly do you want?” I replied that I had said under a pound and this wasn’t what was on the scale. She came back at me saying “ Well, just how much DO you want?” I said OK around 2/3 at which time which she cut a piece which was under the pound. Should have been easy but she made out as if I was being difficult. I was polite and expected the same. What is wrong with customer service in this store?? No-one acts as if they want to be there and it certainly shows. Next time I am in Nashua I will be using a different store. I don’t need to be around rude people
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October 2023 by Nicole LeBlanc
Not a regular Shaws customer (Market Basket girl here) but got charged 10x over today at the Daniel Webster location for the 2 items I bought, and only realized when I checked my bank statement later at home. No one answered when I called customer service (I'm assuming staffing issues) so had to make the drive back. I was ready for a hassle because the self checkout I had used wouldn't give me a receipt so I brought the bread and meat with me. Ronnie and Shayleen at customer service are the kind of employees Shaws should be paying triple the amount of whatever they are making. They both quickly confirmed the register hadn't cleared my transaction and the man after me got free food that I payed for. They gave me back my money in cash and could not have been more friendly and pleasant despite both of them being obviously under staffed and busy. Are you listening Shaws? Give Ronnie and Shayleen a raise for managing your store so wonderfully!
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October 2023 by Jennifer G
Great selection, much more to choose from than a lot of other supermarkets. Great selection of prepared meals
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August 2023 by Mark T.
Take pictures of sale item stickers and check them when you check out.This place overcharges a lot. When I have brought it to their attention, I had to go back to the item and take a picture of the sale sticker.One time they reimbursed me.Another time I showed the manager and he said, "yeah you over charged him" to the cashier. The manager walked away and the cashier didn't say anything. I stood and waited a few minutes and finally left.Now I don't bother. They carry a few items I cannot find elsewhere. I should keep searching:/Employees seem miserable. Shaw's should treat them better
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June 2023 by Ravi Madabhushanam
They always mess up the custom cake order. I tried this place two time and both times they either messed up the name or cake type . The manager didn’t care and simply said take it or leave it.
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June 2023 by Kristy C.
Why is Shaws closing before the allotted time? I sent my kids to grab something simple and 10 minutes before they were supposed to close the doors are locked.
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June 2023 by Kirk Chukalas
The bakery donuts are absolutely terrible and the bagels aren’t much better. Market Basket wins here. Sorry I wanted to like you….
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June 2023 by wen chen
My shop online and pick up in store experience at this store was not pleasant.First, they did not tell me a few of my main items (expensive ones) are out of order, just saying it is ready to pick up, so I wasted my time going there for the package that is missing half of the items.Second, I have indicated no substitution, but I got a message saying onsale shrimp (about 6$/lb) is substituted with a 15$/lb shrimp, when I checked in and got charged by default. If I did not decline right away, I will be stuck with it.ON top of it, when I was trying to work with stuffs and store managers, everyone claimed they are new to the store, can not figure out how to resolve the issues, or can think of a path to fix the problem in the long run.This is clearly not the store to go again!!
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May 2023 by Joe Wilkins
I’m a new shopper to this supermarket chain. You have to get the app and get digital coupons to make it work here. You can get great deals but you have to do the work. Premade salads are a lot better than competitors. Great rewards program. Good deals on ice cream.’fresh fruit is top notch.
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April 2023 by Paula
Very neat and organized. Most prices if reduced would quadruple or more the number of interested and frequent to become customers. This is just a constructive criticism. Management, take notice, it would potentially pay off the try.
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April 2023 by Paladin
Very neat and organized. Most prices if reduced would quadruple or more the number of interested and frequent to become customers. This is just a constructive criticism. Management, take notice, it would potentially pay off the try.
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April 2023 by Anthony Verrilli
Be careful of this store. Clipped two deals on the app, went to the register, and surprise it only rang up one of the deals. I knew what my total should be. They tried to clip me for $10. Don't trust this place.
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March 2023 by Jason Ard
You know, it's a big grocery store, and a little pricey. The important part is that the car broke down, and as soon as employees noted there was an issue they were trying to help. Service is their best product.
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March 2023 by matthew pitsios
Eh, the staff are not the friendliest, the food is good though.. just pricey.. much like everything else
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February 2023 by Forrest Morris Jr
Used to shop Shaws for many years, but they tended to be more expensive.Hannaford locally just doesn't have anything, shelves are sparce, it's hit or miss, even simple things like carrots, bananas, or worse milk, goes missingThe past few visits to shaws was presently surprising, very clean, produce looked good and the things you expect to be there were. So she's signing up for rewards and guess we'll shop Shaws or Market Basket (tends to be very crowded).