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February 2024 by Steve Johnson
Lost my business today. I needed the replacement of a BMW X5 windshield with the HUD, and had a two questions.I tried to get to a human being on the phone, but it was impossible.
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November 2023 by Aaron Charpentier
Was nervous getting the windshield of my brand new 2023 Escape replaced...done in under an hour and every detail seems absolutely perfect. No damaged trim, no scratches on the paint or interior.Nice work you guys!
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November 2023 by Brian LeBlanc
My car had a cracked windshield. I brought it to the Safelite location in Nashua since it has a camera system that has to be calibrated on site and not at a remote location. The windshield is fine as far as I can tell. However, my car had the following problems when I received it back:Key fobs no longer workAir conditioning doesn't workSteering responsive headlights don't workTrunk won't openTire pressure indicator reporting false positiveCracked plastic molding inside the vehicleSafelite has denied all responsibility for everything except the cracked plastic. They showed me a scan that said the codes were present but the actual problems were not present when the vehicle went in for service. They told me one of my tires was low but I checked the pressure on all of them myself and they were correct. I'm going have to pay out of pocket for all of these repairs myself. Never again, do not trust them with your car, it could cost you hundreds or thousands of dollars.EDIT: After enough complaining to customer care they accepted responsibility and paid for the repairs.
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October 2023 by Emily Donovan
After my car was refused at the Hooksett location, we brought it here after clarification that my wheels were within the correct specs. The tech here, Danny, was super great, and finally replaced my windshield correctly after dealing with being sent to many places over the past several months. Thank you!!!
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October 2023 by Tyrell S. Laney,Sr
They did a great job ?? the receptionist was very professional and she's beautiful ? ? ??
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August 2023 by Bob Welch (VooDoo5326)
My daughter had a windshield replaced two years ago. It began to leak profusely, which led her to bring her vehicle to the nearest Safelite in Hooksett, New Hampshire. The manager Gary at store, 1406 glad extremely rude with me after I challenged his technician regarding the windshield improperly being installed in the first place. His technician refused to talk to me about it which led me to the manager who his name is Gary. Very unprofessional very rude to me and my daughter and we will never go back there again. He advised that there is a lifetime warranty on the windshield that they installed or better still improperly installed!
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August 2023 by Sean Gray
They did good work it just a pain in the butt because you have to do everything online, no phones to talk to a real person, which is the dumbest thing
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June 2023 by Jeff Salisbury
Dropped off my Subaru at 9:30, got it in and fixed up quick. Tech saw my stickers on car and gave me one :) had an awesome experience.
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June 2023 by Josh Savard
They "Lost" my glass and made me reschedule after I had already taken off work to go in person for my appointment.
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June 2023 by stephanie Prescott
I brought my vehicle here for windshield replacement. Easy to book, The team communicated well during the entire process & I would recommend them again in the future.
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June 2023 by Sean Griffin
Manager Valerie echavarria was extremely rude to me after they put my wiper arms on the wrong sides of the car. Broke my windsheild wipers that were brand new, then made me take a ride all the way back to lowell to get the receipt for the blades I had to buy for the mess up. They're office wad in hollis nh. They did nothing to make this right. Still haven't been reimbursed for the wiper blades. They are careless and unprofessional...and I know why because their store manager is unprofessional and rude so it starts at the top. I am editing this review because I would like to add that some one from Renae Cachillios office called me less than 24 hours after sending an email to her ( the C.E.O.) and made this issue right. So I really appreciate that, and the fast response, it's just sad that the store manager Valerie Echavarria could not handle this problem or anyone else before it had to go to the CEO, I wad only seeking reimbursement for my wiper blades that were broken, and VALERIE DID EVERYTHING IN HER POWER TO MAkE SURE I WAS NOT SATISFIED WITH THE SERVICE I RECEIVED. THANKS AGAIN TO RENAE CACHILLIO. I APRECIATE YOUR CUSTOMER SERVICE.
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May 2023 by J B
Installation went fairly smooth. However, I did not notice until the next time I drove my truck, which was a few days later that the ezpass was missing. Called the shop and they could not find it. Reinstalling the easy pass I would think is windshield replacement 101. They told me just go get another one. I realize this is a first world problem but you had one job.
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May 2023 by Chris Prutzer
LIARS! After service I saw that the weatherstripping was missing from the sides of my windshield. Staff at this store told their supervisor that they had informed me that it was deteriorated and had offered to replace it at time of service. Not true.
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May 2023 by Dmitry Pukhtiar
I had a scheduled appointment from 12 to 5. Safelite technician never came or nobody called me about canceling appointment.
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April 2023 by Daniel Wiedenheft
Very speedy and good prices. Though they kept asking over and over if I wanted to buy $80.00 windshield wipers. Saying no 5 times wasn't enough.