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February 2024 by Noemi Gomez
My puppy gets groomed every two weeks and they are very friendly people and the store is very clean. Love going to see the cat's that are available for adoption. Just can't get one. Cat hair allergies. But like visiting them.
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January 2024 by Michelle LaFreniere
I took two dirty stinky dogs in to be bathed and groomed. Out came to clean beautiful golden retrievers! Thank you Walter ?
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January 2024 by Jennifer W-H
We showed up in the evening for a nail trim and grind to find that the salon hours have changed and it was already closed. Autumn and two other teammates made some magic happen to get my boy’s nails done in the same evening, just in time for holiday visits! I was shocked and my heart was warmed to have such kindness and generosity during a very stressful day. I will most certainly return to this PetSmart salon! Next time I’ll just make sure to call first before I drive over ?
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January 2024 by Ava A.
Went in for a bath, slight trim, ear cleaning, nail trim and brush. Got back a short haired dog whose nails had not been cut and ears not been cleaned. I didn't notice until I got home and if I had noticed while still at the store, I would not have paid. $68 and they can't follow the simple instructions I give them. SMH
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December 2023 by Mark Webb
Great job Brittany.
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December 2023 by Shaun
Horrible experience never will I buy anything from them
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December 2023 by Cathy Naimo
It's wonderful!
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November 2023 by Amy Glover
Good groom that upset me because I realized how fat my dog is.At first we thought they did something wrong, but nope. Nope, our girl is just fatter than we thought and they did fine. RIP.PS: if your dog is shaped differently than they used to be, it's probably not just fluff.
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November 2023 by Amelia
This petsmart usually has what I'm looking for. My cat needs prescription food and it's one of the few places in the area that has it. I just wish there was more in stock of the Purina UR. I also wish they had more than one one cashier working in the front.
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November 2023 by Linda CP
Great job on pet service & closed early, but waited for us to pick up our dog! Friendly & explained services
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October 2023 by ggilbert899
This review is for Banfield Grooming. We have been loyal customers of Banfield and Banfield Grooming for 20 plus years and currently have 3 pets on the Banfield Wellness Plans. We scheduled an appointment for 7:00 AM this morning to have one of our dogs get groomed. All of our pets are fully vaccinated, as we just took them out of the country and had to supply paperwork at the border 4 weeks ago. When we went to check our dog in this morning for her appointment, the lady was rude from the start. She came across as if she could not be bothered and that she was busy. When she finally got to address us she immediately looked for a reason to not service us and that reason was that she claims there is no synch of vaccination records between Banfield Wellness and Banfield Grooming. I told her that was unacceptable and that I work in IT and in today’s world you can’t have these types of issues. We have been coming there for years and she would not call Banfield Wellness or do anything to address the issue. Banfield Grooming…you lost a loyal customer for your lack of integrated systems and the fact that you take no consideration and accountability for your poor customer experience.
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August 2023 by Linda M.
Do not recommend grooming here.I believe that the groomers should be knowledgeable on breeds and the correct way to groom them. If a dog should not be shaved because it is very likely the fur will not grow back correctly, the pet owner should be advised. Maybe make the client customer aware, maybe say something like, are you aware shaving this breed is not recommended, it is likely his fur will be damaged and not regrow! I am so very upset with myself and with the groomer for not informing and or advising me. My beautiful baby's fur is ruined forever. I will never forgive myself. But I also feel it is the groomer job to recommend and advise based on breed.
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August 2023 by Katherine Huot
I usually get my fish at petsmart because they were healthy and well kept, this was NOT the case the last time I was there. I saw so many dead fish in several different tanks...
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August 2023 by Jessica H.
do not go to this store to buy fish. i had gone into this petsmart on several occasions and noticed that the betta fish on display all looked sick or dead. i went in looking to buy a fish and even one of the betta fish containers were broken and leaking water and the employees did not care or notice until i brought it to their attention. i purchased one of the betta fish that appeared healthy at the time. i set everything up to the best of my ability and took good care of this fish but noticed he was acting really strange and not normal. three days later my fish died because petsmart sold me a sick fish.
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July 2023 by Kristin S.
I have had two visits canceled last minute out of the last 3 visits. This one today way canceled 11 minutes before my appointment, with my two dogs in the parking lot, walking in the door. They offered 20% off my next visit, but that wont cover the gas it took for the wasted travel, or the car wash needed after transporting my St Bernard and Husky. If my dogs actually make in to be groomed, they do a nice job.
