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November 2023 by Karen Cecere
The staff was very kind and knowledgeable. My puppy and I felt very comfortable and the experience was excellent. I will definitely come back.
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August 2023 by Paula O
The check-in process was easy and the vet was very nice. I got my cat’s vaccines at a reasonable cost as well.
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August 2023 by Judith O.Connor
The vet was very very nice and gentle with Sadie my little dog
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July 2023 by Maria K.
I had to come back and leave a review because I was anxious about scheduling grooming services here for my dog due to the reviews but they were actually wonderful! I just moved and was having difficulty finding a local groomer with appointments available. Some were out 3 months! My 12 year old lab is spirited to say the least. She can also be skittish, especially around new people and blow dryers. The groomer, Lucas, was so friendly and made my dog feel welcomed and comfortable. I got a full report about how my dog did during her appointment. Lucas was on time and called for me to pick up my dog at about the 2.5 hour mark as promised. My dogs nails looked great and she smelled wonderful for the 10 minutes before she decided to roll in dirt outside! Will definitely be scheduling grooming services here again!
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September 2022 by Chris Kretschmer
Gentle vaccine for a Tibetan Spaniel puppy
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August 2022 by Ellen P.
After being extremely dissatisfied with Pet smarts grooming department I was lucky enough to have PETCO groom her today Velencia was so kind and knowledgeable My little dog loved her She did a fabulous job trimming around the eyes ears and head Pet-smart complained about her After having my dog groomed at both salons I feel if you're considering Pet smart DONT DO IT!!! I highly recommend PETCO on the D W Highway in Nashua NH Great
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July 2022 by Jessica T.
Checked in for grooming and asked about doing a full cut on my bichon poo instead of the face and paws trim as we originally had planned. Stylist said no cause he's still a puppy (keep in mind the same stylist said yes the last time I talked to her). Said he was still a puppy and might get nervous. Understandable but his first groomer at PetSmart did a a full cut on him on 4 months and said he did perfectly fine and he only needed to be desensitized to people touching his paws. I Proceeded to check in him anyways. Told them the number they had on file was a house number and to call my cell. Had asked for a rough estimate time so he wouldn't be in the crate long since we're still crate training. She said 3 to 4 hours. PetSmart had taken 2 hours last time so I was in the area 2 hours after check in. After 3 hours and 15 min I headed to petco and walked around the store. At the 4 hour mark I finally asked the stylist who was working on him how much longer and she said who? The other stylist who checked me in said "the puppy." His stylist responds "oh he's been done for a while. We called you" keep in mind I had no missed calls. She proceeds to tell me she's been calling the house number I specifically told them not to call. The bath and sanitary trim was done in 75 min and him crated for an extra 2 hours and 45 min for no reason. Will be returning to PetSmart.
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June 2022 by Mary J.
Don't bring your dogs here to get groomed! Made an appointment over two weeks ago. When we went at the scheduled time I booked, they told us "it would be 5 hours" until he was done..? I had been a groomer in the past, knowing full well, a bath, nails and a blow out for a husky does not take 5 hours, I was a little confused. We left, hoping it would be less time than they said, indeed, it was 5 hours until they called to have us pickup our dog. I'm sure they just had our dog sitting in a cage for who knows how long in the back until they could make time to even start the groom on him. We had an appointment, and they couldn't groom our dog at the time scheduled, that's very unprofessional. Understanding of course it's busy, but that made no sense for it to take 5 hours. We got there a few minutes after they called, waited for another 20 minutes until anyone came to the counter to bring our dog out. Like he hasn't been there long enough already. Even better. He was not even fully dried off, after a five hour process? His legs were still very wet and his neck. On top of it all, we get home and he drank his whole bowl of water like he was dying of thirst. He never does this. So this grooming salon does not give their dogs even a little water while they are there which is awful. 5 hours and you can't even have water bowls?! My problem is that he was probably in the back waiting for way too long not even being groomed, even with an appointment. So for five hours you don't even provide the dogs with water? Understandably maybe they don't want to give too much water so they don't have to pee, but even a little water to keep them hydrated. Come on. So dissatisfied and unhappy. We will be going elsewhere for grooming services.
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April 2022 by Donna Diong0l
Takes wonderful care of our dogs.
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March 2022 by Francis U.
Everyone is friendly and helpful from the store manager to the cashiers. My dogs love getting their spa days because they are spoiled. Everyone there adores animals and it shows. They also act swiftly and responsibly. There was a small incident with one of my dogs at her last grooming appointment. The employees went into a totally different mode. They stopped the session, called me, met me at the vet, kept my baby with them, saw her through her treatment, paid for everything, comped the grooming, gave me a harness that wouldn't irritate the boo-boo, and are finishing her grooming (for free) as we speak. I don't hear much of that these days when I see reviews of any groomer; chain or private. They were completely transparent. I am completely confident in the Nashua crew and the Saugus VetCo crew who all take wonderful care of my girls.
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January 2022 by Kes S.
Stood in the fish area for 15+ minutes waiting for assistance. The employee at the register paged for help two separate times many minutes apart (not her fault that she couldn't leave the register when every other employee apparently chose to actively ignore her pages) and we saw no sign that the message was being responded to or even received. I'm normally pretty patient but no signs of movement toward assistance after 15+ minutes and no communication is pretty absurd. Additional customers were starting to queue up in the fish area as well. Many tanks had fishes' corpses in them as well as numerous empty snail shells from dead snails left to sit in the tanks. The tanks here may appear "clean" but they don't seem to be healthy. Is this store severely understaffed as a result of the pandemic? Maybe they should reduce their hours as other businesses have been doing. I've never experienced such poor customer service at a Petco, at least not for as long as I can remember--but I'll certainly remember this one.
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January 2022 by Nicole Crenshaw
Do it!
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September 2021 by Rebecca B.
It is so interesting how different Petco stores can be from each other. The Amherst location is fantastic, knowledgeable, friendly, and experienced. The Nashua location does have friendly staff members (except for the Store Manager, I won't name the name here, but customer service sure knows), but they really aren't knowledgeable about dogs. The experience we had was abysmal and I had to call headquarters as a result: We had an appointment for grooming and I let them know my dog has tremors (totally non-harmless, not a seizure, and does not require vet attention - those were words from his veterinarian), and they denied us service even though we have been to Petco for all of our grooming/pet needs for YEARS. I offered to stay in store for the entire appointment, too. I'll still go to Amherst to purchase products and such, but I'll never step foot in Nashua again - I hope you don't either.
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June 2021 by Belinda Zdanowicz
My 10 week old puppy Ezekiel did well they handle him with care and ease.
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April 2021 by Ginger Brennan
I will never step thru their doors again, I brought my little 13 Ib Mia in to get groomed. this would be the third time, Mia suffers from Hip dysplasia and they were fully aware of this, while in their care in the middle of grooming she had an episode, which would be her hip getting stuck and she yelps and goes in circles.. maybe last 15 seconds, it never happened before while they had her, .but what did they do when it did happen while she was in their care...they called me and told me to come and get her, that they would not continue to groom her..she was half cut and socking wet..how sad for my little baby..petco is unqualified and incompetent..BEWARE and RUDE AS ALL!!!