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February 2023 by Maria Helena Aguiar
My experience was not good with this store. I have bought a class ring for my daughter. As I was coming back to Brazil I asked on the procedures to exchange or return it. Emely, the seller said me I could do it in any store in Brazil. But unfortunality I have not get to exchange the ring until now. So I need help to solve this case.I am waitting for an answer, please.Thank you
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December 2022 by Sarah Gibbs
Great customer service. Really nice people.
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December 2021 by Sugheily
They need profesional people that sales manager named Justine she has very un profesional I came to exchange a ring for a bigger size and she was lying saying the ring was used before and the the ring has never been used has the tag and the bag and everything was in the same place when it was bought this store need better customer service
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September 2021 by Megan M
The staff is super sweet! They helped me so much !: ) definitely recommend
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July 2021 by Sugheily Pena
They need profesional people that sales manager named Justine she has very un profesional I came to exchange a ring for a bigger size and she was lying saying the ring was used before and the the ring has never been used has the tag and the bag and everything was in the same place when it was bought this store need better customer service
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October 2020 by Hugo Costa
They're very professional and helped me to get the perfect gift.
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September 2020 by Michael D.
Staff is extremely nice. We go there all the time for gifts and myself. Their top notch with Covid regulations and take their time. Highly recommend.
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July 2020 by Paula's Family ChildCare _
I bought a Valentine's bracelet in 2019 that I loved. In August a pin was loose I couldn't wear it any longer so I went to the store. The sales lady was very useful very understanding and replaced it without issues. Today I went there again with the same issue and this time the sales representative said because I wear it every day and because factory policy doesn't cover their jewelry if used in the shower and while sleeping they couldn't replace it. Now let me tell you when I purchased it I was never told not to wear it during shower, while sleeping. I have a lot of their products but from today on I will never purchase from that store.
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July 2020 by Fred Annis
Open on 4th of July really corporate slavery obviously the person letting this happen have little respect for there employees on top of that I'm sure payroll will cost more than profits on this day
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April 2020 by Jenna Collinge
This store has never felt welcoming. Most times when I go in, I am not even greeted or tended to until I make it an effort to ask. The worst of all is the time I went in to replace a ring that was under the replacement policy. They did not have the right in stock, and they never called me when they got it back in stock. I went back to the stores at least 3 more times asking if they got it back in stock. They told me again and again they would call when they got it in, and they never called. Finally, the policy expired and I was told I could not replace the ring. Unbelievable that somehow it is my fault that they don't know how to do inventory. Not a single apology and this went on over the course of a year!
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March 2020 by Leah Snelders
One of the women who works there doesnt even what cushion cut is ? you work in jewlery you should probably study up on the different cuts.
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February 2020 by Marin Clarke
One of the workers wouldn't allow me to get a resize on a ring because it was on my finger for 2 seconds when I walked it. Bad customer service.
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January 2020 by Jennifer Benoit
Usually have what your looking for.
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December 2019 by Decarol CA
Great Services, I love that place ❤️
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December 2019 by Meredith Horton
If I hadn’t known what I wanted you would have lost a sale.
