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November 2023 by Terri M.
WTF 3 rd Hyndia dealership I've dealt with I will be replacing my vehicle with a completly different brand. Take in for water pouring out of dash and fan making a loud noise on passenger side. Now no HEAT, 7 times I was told when I called that well there was no complaint of no heat. Well WTF Sherlock I had heat when I came in now after working on it I have no heat!!! Will take it back this week but Hyndia has lost a satisfied customer!!! So maybe a Kia or Nissan will be in my future!!!!!
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October 2023 by Tom S.
Two hours for a simple oil change. Perhaps they were pissed I declined $400 worth of servicing my vehicle did not need?
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September 2023 by Boston R.
Stay away from Ryan from sales and Nick Sales Manager. They will waste your time . Spend hours negotiating on a medium price; then go higher. Will be disrespectful at the end and swear at you. Very unprofessional. Avoid the stress and unethical business practice. Never have I seen such business tactics where prices is negotiated, then not honored!
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July 2023 by Jay G.
Scheduled warranty service today for an anti-theft software upgrade on 2016 Hyundai Elantra vehicle computer. Arrived and was told they would not install the software upgrade unless I first had an underbody rust preventive applied. Apparently, that was an outstanding warranty item. Does it make sense to let them spray paint over dirt and existing rust on a seven year old vehicle?
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June 2023 by Jay B.
As of the time of writing this review, this place steadily holds a 2 star average. And it's easy to see why. Hyundai as a dealership is a complete dumpster fire....far as consumer experience goes, at least.Now, we have a bit of history to cover first. For context - when wifey and I first bought her Hyundai, it was from a dealership in El Paso, TX. Anyone who wants to search my review history for THAT train wreck of an experience is more than welcome to do so. But to sum up...it, too, was a less than 1 star experience. Not even buying a car can be a stress free experience with these guys.So, why were we here, you ask? Repairs. Well...if you could even call them that. Actually, there was allegedly this recall we had to get addressed per the recommendation of a Meineke store (don't ask). We schedule an appointment with Hyundai to take a look. They indicate they'll need a day or something. Only, guess what happens..36 hours go by before we return to the dealership to check on the car's status (yeah, no one called us). Turns out, not one mechanic had touched it or so much as even looked in that car's general direction in the last day and a half. On top of that, the guy at the counter damn near suggested they'd have to hold onto the vehicle longer till a mechanic was on shift again. They didn't have anybody scheduled for the weekend, aside from tires and oil changes.So to recap, nothing had gotten accomplished in the last two days, basically. Nobody was on schedule that could diagnose a recall. We're not even sure there WAS recall to begin with. And it's safe to assume that, due to the 4th of July weekend, we would have had to wait an insufferable 4 more days before anyone would be around to check the vehicle out. Not that it matters anyway, because it turns out there was nothing wrong with the vehicle in the first place! No check engine light, no symptoms, nothing. The only reason wifey took the car to Meineke in the first place was for a different and unrelated fault (which was fixed). Not sure where the supposed recall came from or why Hyundai agreed to take the vehicle in via a separate and ALSO unrelated auto garage's nudge. Buuutt...whatever. ¯\_( ° °)_/¯Another aspect about this place I find wicked irritating would be their parking situation. The lot is too crowded with this inexplicably small space for guests in the front. I usually just park across the street in the Toyota lot whenever I'm forced to come here. So stupid!Oh, to add another anecdote, there was a customer there who informed us of his experiences. Long story short, this guy actually had to wait 5 whole ass weeks until he could get his car back. Aaannd...something about the dealership messing up his VIN. This place is a mess!Btw, their lobby looks dreadful with the dim lighting and whatnot. Perhaps they were attempting to reduce their electric bill, but...at what cost? I have officially banned this entire household (to include myself) from ever buying another Hyundai going forward. And I am giving this Hyundai dealership 1 pointless visit for a non-existent recall out of 5.
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January 2023 by Dennis J.
Did you love your car but hate the dealership you bought the car from?I am 75 years and have owned over 40 cars on my time on earth. And neverhave I been so mistreated from the day I ordered my car did till the last timeI had the car serviced............If you need more stress in your life this is theplace to buy your next car at Nashua Hyundai. They are the worst!!!!!!!!!!!!!!!!!
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November 2022 by Kereta M.
Don't go!!. Twice I have been there and the agent spoke to me in a condescending tone. I now question if they care or appreciate Black/Brown skin customers.
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September 2022 by Govi K.
The worst place for service. They charged diagnostics for obvious things like the door lock not working. Not a problem as they said you could use it against the repair. So I asked them to fix it. They took eight weeks and asked me to bring the car. Then they call me and say that they have got bad parts. Then they called me and said wait, they managed to get the part. Just leave the car, and it will be fixed the next day. I kept calling them to check, and every time it went to voice mail. No one calls back. After four days of keeping my car in their garage, they told me they never got the parts. Horrible, horrible service. Stay away from this place.
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August 2022 by Michael D.
I've purchased so many Hyundai's from Nashua Hyundai that I lost track of the total number...it's about 8 or 9 over the past 25'ish years. While the automobiles themselves are awesome, and the reason I keep going back, over the past year or so it's impossible to get a simple oil change without waiting at least a week or longer to do so. Service at this Hyundai used to be 5 stars, and I've always posted that, however, over the past year the responsiveness of the service department had dramatically decreased, and the usual great customer service has gone down as well. Not sure if this is because of Covid, or any other reason, but I'm at the point where I don't go there anymore for oil changes...I just go to another local garage and have stopped even trying to get appointments (after this mornings attempt). I'll be going to another dealer for service and of course my next car. Too bad...
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July 2022 by Katie M.
We have had our 2017 Tucson at Nashua Hyundai since February for engine issues (under warranty). We have been patient regarding supply chain issues, but the lack of communication and customer service has been pretty discouraging. Repeated attempts to contact management for updates regarding the status of our vehicle have been fruitless, as calls are rarely returned. Disappointed that our car has been out of commission for over 4 months, with little communication from the service manager.
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June 2022 by Scott M.
Please go elsewhere!!! The staff were rude, unhelpful and nasty during our lease buy-out. They refused to help us out in anyway. This was our 2nd Hyundai and 2nd KIA. NO MORE!!!!!
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June 2022 by Ben A.
My 2017 Sonata had engine failure under a recall. I brought my car to the Nashua Hyundia for repairs. Took them 2 weeks to even look at it. And I had to call them to get them going. By FAR - The most unprofessional car dealership team I've ever dealt with in my life. They couldn't answer any of my questions or procedures on maintenance and gave me a timeline up to 3 months for repair time, They also refused to give me a loaner (because it wasn't there fault), nor guarantee me reimbursement if I rented a car third party. And let me remind you this was a RECALL, my engine completely failed on the highway. Car has 60k miles and I do oil changes every 5K. Not my fault what so ever, and then the sales manager Brendan Daly was extremely rude. And told me to come get my car and he refused to work on it nor find a solution with me. I highly recommend going to the Manchester Hyundai and avoiding these terrible selfish unprofessional people.
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April 2022 by Alyssa C.
I've called 6 times in a two day span about the recall on my braking system that could set fire whether the car is on or off. No one has called me back. I've spent a total of about 53 minutes on hold between the calls. Not impressed. Hyundai sucks with customer service. They're fine taking your money when you buy a vehicle but are terrible at everything else.
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April 2022 by Frank Reynolds NH
Not much help looking for old Suzuki parts.
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March 2022 by Alana M.
My husband and I went to this dealership back in October 2021, looking for a Veloster N. They gladly took our deposit of $1000 and told us that they would order a car and it might take a a few months. The sales person said they would be in communication with us about when the car was being ready for build . All this seemed understandable given the circumstances these days. The salesman ensured us the deposit was refundable at any time. They completely failed to stay in communication with us; ignored emails from my husband which force him to visit the dealership in person, more than once. No record or word of any order being placed or any status of a build on the car . My husband confronted them about the fact that he had seen posts online about people at other dealerships, putting deposits down in December and had already got their cars. No one at the dealership, including the manager seem to be interested in giving him any information or salvaging the sale. In fact at one point two salesmen made it very obvious that they were talking trash about my husband from afar in an attempt to be intimidating. I'm completely blown away as to how things took such a turn and why . General manager Nate Green appears to lack a basic level of competence and our sales associate Brian Grogan went MIA as soon as he processed our deposit. I was finally able to get in touch with Jeffrey Thompson of Thompson Automotive Group, who excepted full responsibility for the lack of communication and expressed remorse at losing us as customers.