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November 2023 by Aldreta Smith
Anybody have a problem scheduling an appointment on line?I felt the lady at the front desk didn’t want to help me because I’m black. That’s just me and what I felt at the time. The manager Mike didn’t even want to hear me out about it just saying we don’t discriminate here. He threatened to end the conversation! End it because I expressed how I felt when I came there. Not to at least hear me out on how I felt when I went there is so disrespectful. He said he would fire anyone who discriminates. How would he do that when he won’t even listen to what or how the customer feels. Nor would he believe the customer if it happened. So any prejudice people out there is safe working for Mike I’m really disappointed in the service department.I’m a travel nurse working 48 hrs a week. I made an appointment and have a confirmation email only to be told I don’t have an appointment when I showed up because something is wrong with the website. Well take the website down till it’s fixed!They did nothing to try to accommodate me but tell me it’s a two hour wait. Didn’t ask to see my confirmation email. Mike was ready to end the conversation when I mentioned I felt discriminated against. No I’m sorry you feel this way, I assure we don’t discriminate here. If he said that or something like that I would have made another appointment.I’m ready to leave New Hampshire. Didn’t think it would be like that.Sorry Mike! That’s how I feel and I’m entitled to it. You shouldn’t disrespect or lessen someone’s thoughts about how they were treated because you felt it didn’t happen.
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November 2023 by Jillian Descoteaux
I had Darlene helping me with making an appointment for my car, she is the sweetest most patient customers service person I’ve had to the pleasure of encountering. I look forward for the next time I’m able to speak with her!!!:)
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November 2023 by dakhila ali
Darlene is the loveliest person and is extremely helpful and kind!! She answered all the questions I had and never made me feel like a bother, she’s awesome!!
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November 2023 by Eliseo Palma
Great place, and great cars!David Ritter did a great job! Nice guy, totally recommend coming here.
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November 2023 by Naomi Simard
Absolute worst! Should not even get 1 star! The “service” advisor, Darlene, was the rudest person I have EVER encountered! Not only was she rude to me but also coworkers right in front of me! Luckily in between her attitude, complaints about the company and all the problems with the cars they sell, she advised me to go somewhere else if I was unhappy and I did just that. Funny… seems like she should do the same… I can’t believe I almost bought a car from them and would’ve been stuck with them servicing it. Yikes! Trust me… Stay far far away from this place!
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October 2023 by Brian Edwards
This is the worst car buying experience I have had since buying used cars in the 1980s. So much I'm considering taking my Eclipse Cross to another nearby Mitsubishi dealership for service. It's too bad because I built a good relationship with Nashua Hyundai service (same people) but other than having to pick up my registration there, I want nothing more to do with the Thompson Auto group.
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October 2023 by Joanna Sonia
The whole dealership is welcoming , the staff in the service department are super helpful and friendly. They know their stuff and take time to go over things clearly with you . Will always recommend this place.
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October 2023 by Jesus Bonilla
Well I went from a 700 work to them telling me it's 12604.18 on a transmission work .that if they would to tell me they got a transmission for 9000 .I would of told them he'll no .the suv not worth more then 5 grand .so I just lost my suv to them cause I will not pay that I could of traded it for a newer year .and they never called me till end ?. Have fun with it never again will I go there
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October 2023 by amy heger
As a long term customer who has purchased several vehicles. This dealership has always gone above and beyond. I would highly recommended them.
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October 2023 by H Parisey
Bought my first vehicle a mirage with Nashua Mitsu. Had an amazing experience from the beginning to the end. I will be back to service. Thanks Nate and Joe
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August 2023 by Luci Calvi
3 weeks ago, I arrived by myself and received a quote for a repair to my husband’s car…..my husband arrives this week by himself to follow up and receives a quote for the SAME repair that is $700 LESS than what I was quoted. Disgusting and predatory.
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August 2023 by C j
Dealer attempted to con me into spending $4k in repairs and replacement parts my car didn’t need and missed the one problem (sway bar) my car actually had! ?
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July 2023 by José Vera
I have a Good experience. Scott was amiable, professional and recalled we are returned regular customers! Thank you!
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July 2023 by Lee Lamott
The facilities were very nice. You just need better signage and communication.
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June 2023 by Tom Wood
I just bought 2023 Mitsubishi outlander it was a great experience with my sales person named mr.Domingo he has a great deal of experience of customer dealing it was such a pleasure to have him as my sales person he made the process so easy and smooth . He is humble and very down to earth person .He fully support and value to the customer. I would highly recommend this person for buying any Mitsubishi and Hyundai
