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June 2023 by Jane Clark-Vazquez
The move with Mayflower was fantastic from the beginning with contacting Eric who did our home visit. Afterwards, speaking with Lori, who spearheaded the entire trip. She made this process for me and my family seamless and answered all my questions. Lori provided me with step by step process which was very informative and more importantly, comforting.She treated my personal belongings as if they were her personal belongings. The driver Tom, was absolutely personable, professional , and communicative on every step throughout the process from New Hampshire to Georgia.Thank you Lori and the team at Mayflower Transit for a fantastic memorable business experience!!!!!Jane and Angel
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January 2023 by A K
McLaughlin movers moved me from Yarmouth, Maine to Phoenix, Arizona a week ago. It was an absolutely amazing experience with them. My first interaction was with Marissa to get estimates and start the process. Next, I worked with Lori to coordinate the move. Along the way, I had MANY questions and both of them answered my questions in a timely manner and to my satisfaction. On moving day, a crew of two people came to pack and load my stuff, some of which was quite fragile. About a week later, the items got delivered to my new place. The delivery was very smooth, in fact spectacular. The large truck would not fit into my apartment complex. The crew went and rented a medium size UHaul, transferred my stuff from the 18 wheeler to the UHaul and delivered it to my apartment. To the credit of the packing and the delivery crew, not one thing was broken, dented, cracked, or missing. Even my very delicate wine glasses came in one piece. I would HIGHLY recommend McLaughlin Moving to anyone who wants to do a local, intra-state, or inter-state move. Kudos to the company staff, the packing crew, and the delivery crew!!
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December 2022 by Maggie E.
It's been almost 2 months since I filed my claim with McLaughlin and the company has been completely nonresponsive. I'm pretty sure the phone number they gave me for their "claims team" is fake. My regular emails pleading for any update have just been ignored. I'm at the point where my only path to resolution is disputing the moving expense with my bank or moving onto legal action.Again, just avoid doing business with McLaughlin if you can. These guys are complete and total crooks.
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September 2022 by Sydney G
Said they could do the job. It was a last minute, high stress move, and they knew the closing of the home was contingent upon moving out. So they said they could do it— morning of, they show up and cancel, and don’t even refund the full amount of money. Just the worst.
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May 2022 by Katherine Tozer
My first big move went well thanks to a lot of customer service from Lori and Eric, answering all my many questions about cubesheets, times, dates, etc., and dealing with a city to city move. We were glad to have the actual driver come to load and shuttle our stuff rather than a local crew and would highly recommend that.
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April 2022 by Daniel Franke
Everything went fine up through the survey. Then after they sent me the quote, they stopped answering their phone and email for three days. Then after finally becoming responsive again, I was told that they wouldn't be able to do the move on the previously-agreed date of Saturday, April 2 and would have to move to April 4, costing me half a workday. The two guys who showed up for the move did their best, but were not physically fit for the job and struggled mightily with it; one of them injured himself. Made an already inherently stressful day that much worse.
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April 2022 by Susan Gattozzi
My move went very smoothly from the quote to scheduling to the move. Everyone was great throughout the process. The move team was on time, took care in moving my furniture and was a pleasure. I highly recommend.
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January 2022 by Mitch C.
terrible experience- told it would take 3 days to pack things- team came and said that they could easily finish in two days- then they did not finish and could not even get it all on one truck- had to send second truck days later- had to change my flight out 2 times and sleep on the floor due to their incompetence- I get a call after and I ask if the bill is paid in full and I am told it was- months later I get another bill for over 800.00 - took weeks and multiple trips to deliver my stuff- do not use- I have moved over 20 times and this is the worst I have ever seen or experienced - do not use-
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November 2021 by Tony Adams
I enjoyed my move day! I had excellent support from Lori my move coordinator beforehand in prepping and signing move documents. Lori was calm and procedural in helping us get ready. Ken and Scott were like Enlightened moving partners, funny, professional. I watched them do the impossible. Clearly not their first rodeo. They were a rare and unusual mix of personable, helpful and disarming. Everything was done so fast, I almost wanted more time just to hang out with them.!! Bravo!
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October 2021 by Peggy Pomeroy
While our move was an extremely difficult one due to personal reasons, the McLaughlin team did a wonderful job. They not only helped us with our move but also provided much needed emotional support. Our driver, Ken was truly awesome! Our move coordinator Lori was tremendous, answering all our questions in a timely manner. Thank you McLaughlin team for doing a great job
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September 2021 by Lisa Thirer
Rude service from the minute they arrived. We had multiple issues- never tried to reconcile and figure things out. Refused to put together a bed because it was “too complicated”- but they didn’t even try, OR look at the instructions and pictures that came with it. Scratched wall and floor. Called the supervisor Matt, was absolutely unpleasant and unhelpful- again, didn’t even try to reconcile the problems, just complained to me. Shocking service!!
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August 2021 by Lisa T
Rude service from the minute they arrived. We had multiple issues- never tried to reconcile and figure things out. Refused to put together a bed because it was “too complicated”- but they didn’t even try, OR look at the instructions and pictures that came with it. Scratched wall and floor. Called the supervisor Matt, was absolutely unpleasant and unhelpful- again, didn’t even try to reconcile the problems, just complained to me. Shocking service!!
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August 2021 by Abby Golden
I am so pleased with my decision to hire McLaughlin Transportation for my move from CT to CA. My interactions with Alan and Lori were very positive and they both helped to make the process seamless. The 4-man crew arrived on time, which was great! They were all professional, courteous, took great care and we’re very respectful in the handling of my property. Did I mention how expeditiously the team moved all of my things onto the truck !Looking forward to more of the same on the other end!
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July 2021 by Lisa T.
These movers were contracted by another company to deliver items that had already been packed on a crate last month. From the minute they arrived, they had a chip on their shoulder. When there was miscommunication about removing old furniture downstairs (bed frame and 2 dressers) - rather than work to resolve it (we were 100% willing to pay extra) they yelled, claimed they couldn't do it because they didn't have tools with them and quoted me $500 extra. despite the move being prepaid- they refused to assemble the bed because it was custom made. They didn't even attempt to look at the instructions or pictures that came with it! They also scratched my floors and walls (and claimed didn't touch my wall). I called the supervisor, Matthew: he was rude and unwilling to help resolve any issues. he interrupted me on the phone, claimed his guys said the bed was too complicated and a third party should have been contacted and offered zero resolutions. Don't use these guys- you'll be dsappointed. if there are resolutions- I will update this review.
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May 2021 by Darius
Great Staff Quick Unload, Easy To Get To
