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July 2024 by Florence Taylor
I am sharing this review for Taylor in service, I have been experiencing problems with my vehicle recently and have been clearly frustrated, and stressed as it is a newer vehicle and I have had a few to many issues lately. I called service today because my vehicle was having problems and my check engine light came on. I left Taylor a voicemail and she called me back within minutes, I explain to her what was happening with my vehicle and although she said their service department was booking out two weeks, she offered to send one of her service advisors out
(“Russell whom by the way was extremely professional and very nice”)to deliver me a rental vehicle at my place of work and to pick up my car. I honestly cannot say how much I appreciate the amazing customer service I received today by Taylor and Russell. I have to say Taylor you are such a wonderful asset to this company they are very lucky to have you and so am I. Thank you again for the fantastic service today it is greatly appreciated!
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March 2024 by Michelle Kilimonis
Staff was friendly but 2 and 1/2 hours for an oil change is unacceptable. Got there 5 minutes before my scheduled appointment and was told it would take an hour. Figured I come here because of a coupon and it’s where I bought the car from.
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March 2024 by Dan Gill
This is my only dealership that takes care of my vehicle !!
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November 2023 by John F.
I bought a truck brand new in November of 2022 Edwin Pena, to start off I was treated horribly no respect of any sort. Not to mention the sales manager and another salesman Larry pinnard would not stop leaning on all the vehichles and leaving visible scratches and blemishes on the truck. They claim it wouldn't make a difference on the truck but that is just ignorance at that point. Basically after money was presented and taken the care for the customer goes from 60% to a complete 0. It took over a month to get plates for the truck even after receiving my full payment. I was told that they have more important business to attend to rather than give me an explanation as to why I couldn't even pick my own truck up on a trailer. I have text messages from Edwin specifically telling me that. When I took delivery of the truck they said they would have their "detailer" clean and take care of the truck. I swear it looked like someone used winded and a dirty sandy towel to wipe the truck down. Streaks, scratches and hard lines into the clear coat and nothing was taken care of after that. It's been over a year the truck has not received the heated seats or steering wheel that was supposed to be a "retro fit" still no heated seats or wheel. The sales manager told me that this is not his problem and to find someone else to take care of me. Thankful of the greater Lowell GMC because they have never given me a problem and have never turned me down for service. Although I bought the truck brand from MacMulkin they said it would be months before I could get into service. Greater Lowell had me in and out in the same day with no heads up appointment every time I've gone now. Going back to MacMulkin in Nashua I have never been able to get an appointment in any sort of reasonable time even after the sales manager told me there would be no issue at any point when I asked in the sales process. I would recommend going literally anywhere before going to MacMulkin for any sort of business. Horrible salesman aweful managers and an even worse environment no one is friendly and you'll regret going here. Check out greater Lowell gmc and Acton Chevrolet amazing service every time even in my newest truck the gave me no issues and nothing but a stress free purchase. Thank you to Greater Lowell gmc.
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September 2023 by Jon P.
I bought a new Silverado 2500 crew cab truck from a Larry Pinnard at MacMulkin. I was supposed to get a $500 rebate as a first responder. He was totally inept about facilitating this on their website and despite multiple calls/contacts, screwed this up repeatedly, never followed up on this properly, did not return our calls and finally told us when we drove all the way back to the dealership, that the offer had expiredHe was also supposed to give me a second key for the vehicle which he said had been "misplaced" when I picked up the vehicle; he said he would mail it to me---this was also never done. I had to drive all the way back to the dealership from Massachusetts to finally get the key.Consequently, I would NEVER buy another vehicle from this dealership
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August 2023 by David O.
so I use to work here and they suck they hire anyone off the street with no automotive experience they refuse to train said workers the lifts that they use to pick up your cars beat work and if you don't have a corvette you are treated like trash notice how all the reviews that are positive talk about buying a corvette that's why
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July 2023 by Glenn Swenson
15 minutes on hold to service depth. Hung up called quirk no waiting good service
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July 2023 by Mark M.
Very convenient hours. Repair, under warranty, done in a timely manner as possible and correctly. Waiting area, restrooms clean and had free water, coffee etc. snack bar also but I didn't use it. Service manager polite and helpful. Intake associates a little disorganized but not to any significant degree and always courteous. Recommend without hesitation.
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May 2023 by Bella G.
Never bring your vehicle here for any type of service. They will take more than a month to even look at it, and will not call you back to update you no matter how many voicemails you leave! I wish I could give zero stars. Very unprofessional, they have a major lack of customer service. I will not be going back.
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May 2023 by Robert B.
I bought a new Corvette here in February. Every single person from salesman, to order specialist, to pre delivery expert was polite, precise, friendly, and smart!!! Absolutely the best dealership i ever dealt with!! And no markup!!!!
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March 2023 by Tom W.
Well, after reading your reviews I'll be buying elsewhere. The one thing that sells me on a dealership more than anything else is service, which is something you don't seem to have. I've been watching your ads on Mecum Auctions. Glad I read the reviews.
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February 2023 by paul voisine
They never called me backStill a great place to buy a corvette
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January 2023 by Robert Pace
The hospitality and service is always very good. It's just sad that this country has fallen so far behind in producing new vehicles. This push to the ev is just way to fast. The gas vehicles they produce today are very environmentally friendly. I say just make them better. Besides what is anyone going to do with their batteries after they are done. Talk about hazards waste.
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October 2022 by Casandra F.
DO NOT BUY OR BRING YOUR VEHICLE HERE THEY DO NOT CARE, my car was sitting there for 4 weeks first they said it was the starter. Then they realized after they fix the starter the car was still not running. That's when they inspected my vehicle and realized that a mouse ate my wire harness so then they fix that and the issue was still there. The car was still not turning on then they were saying that it was the battery when in reality, the whole thing was the mouse ate the wire harness, and I ended up paying over $3k vehicle to get fixed when it was sitting there for a month. And it was 1 issue but they made it into several different things! DO NOT BRING YOUR CAR HERE!!!!! YOU WILL REGRET IT !! Scot the service manager was so disrespectful and rude. He literally told me to leave as I was in the middle of a conversation with him explaining how their problems my problems are affecting me and my child. I am a single mom asking for help and they would literally just threw me out like I was trash.
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September 2022 by J “Jess” L
Not happy with the service I've received here. I purchased my Nissan there it wasn't clean, I purchased it back at the beginning of June and I already have to replace my brakes. I will not be making another purchase there. Also I had to buy new battery for the vehicle. In 6 months after purchasing the vehicle I had replaced the breaks and new battery. Not good buyer beware.
