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October 2024 by Shane Sicurella
⭐️⭐️⭐️⭐️⭐️+ ??? ????? ?? ??????? ?? ??????! This was hands down one of the best customer service experiences we've ever had—and it was all thanks to Haley!
After visiting what felt like ???????? of furniture stores and sitting on way too many couches, we wandered into the Lovesac location at Pheasant Lane Mall on a rainy Saturday, unsure of what to expect. We were immediately greeted with a friendly "hello" from Haley. Having dealt with pushy salespeople everywhere else, we were hesitant to really engage. But Haley was different. She gave us the perfect amount of space and time to explore without pressure, and when we were ready, she stepped in naturally to answer our many questions.
Haley was super helpful in guiding us through designing our dream Sactional setup and putting together a quote, but she never once made us feel like she was just there to "make the sale." In fact, she followed up with us over the next few weeks—not to push us, but to check in, let us know about promotions we might want to take advantage of, and to see if we had found a better alternative yet. THAT is what sold us! Haley’s approach was genuine and customer-focused, not commission-driven. We felt like she truly cared about helping us make the best decision for ??.
After a few more visits to test out the couches and sacs again (because, let’s be real, it’s hard to leave those things!), we finally decided to make the investment. And guess what? Haley greeted us by name the moment we walked in the door, which was the cherry on top of this already amazing experience.
Haley, you are the reason we pulled the trigger! Thank you for your patience, expertise, and for treating us like real people, not just potential buyers. You made this whole process feel easy, fun, and stress-free. We’re so excited for our new Sactional and movie sac to arrive, and we’ll definitely be back for more!
Bottom line: if you’re heading to Lovesac, ask for Haley! She’s a game changer. We don’t even have the couches yet, and we’re already looking forward to our next visit with her!
Best wishes!
Shane & Mei Sicurella
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January 2024 by Charles O'Neill
Very comfortable furniture and well-made. Service has been excellent and the folks at the Pleasant Lane Mall store made the experience seamless. Highly recommend.
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December 2023 by Jason Narinian
Wayne and the team have been amazing. Can’t say enough great things about the professionalism and customer service. I hope Wayne is compensated very well, he deserves it!
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October 2023 by Vernon Nordness Jr.
Never been here. I may have walked by it.
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October 2023 by Robert Hinckley
Everything was great,
Prices are ridiculous though
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October 2023 by david van etten
Helpful and honest, not pushy, great shopping experience
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September 2023 by Jessie Jones
Very helpful in selecting a couch for my new space. Quick delivery time.
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September 2023 by Jessie Jones Teti
Very helpful in selecting a couch for my new space. Quick delivery time.
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June 2023 by Sarah Wright
The folks here were very helpful. Lots of information and advice with little pressure to buy. We ended up with a large sectional and we’re loving it so far.
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June 2023 by Jim McKenzie
Purchased our sectional at a show room. Staff was super helpful, very patient and answered all of our questions. Very glad we went to a showroom as there are some options that are not available on the e-commerce site.
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April 2023 by Allen Wright
I like the concept of the sofas but they sit too low and too narrow for a six foot older man.
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April 2023 by Cheryl Wright
Went to look for a sofa. Was surprised at the quality of the products. The fabrics don't feel nice for the sofas. The large beans bags seem to be the nicest product they have. My daughter has one and loves it. Couches are more made for younger people who want to lounge on them. Couches do not "sit well" for older adults. Was very surprise at the people working there. They really didn't have a lot of knowledge about the product and seems like we were interrupting them when we came in. One girl was sitting on a couch with her cellphone..
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April 2023 by Amie Cafferty
Very knowledgeable and helpful and I got a great deal!!
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March 2023 by Paige Cronier
Marty was such a big help today! I went in and he immediately made conversation and was very sweet. This was by far the best interaction I’ve ever had.
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February 2023 by Linda Sandmann
Wayne was great to work with! He was professional, courteous, and answered all questions I had.
