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January 2024 by Bill White
Easy to sign up; clean facility; friendly staff.
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December 2023 by Jim P
My wife & I stopped in the Daniel Webster location in Nashua Nh to get pricing on renting a 5x5 storage bay for 12 months. Aaron was very knowledgeable and a pleasure to deal with! He allowed us to go check out the size of the unit before we signed a contract so we could make sure it was going to be large enough for what we needed. Thanks Aaron for all of your help!Jim & Debbie P.Nashua, NH
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December 2023 by Chris Fairbanks
Great customer service here. I had a minor issue regarding the monthly cost of my unit. I spoke with Aaron on the phone, he helped me resolve the issue and kept me a happy customer. Aaron was super friendly and professional. Great storage facility in the Nashua area!
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December 2023 by Alyson King
Great experience. We are moving into the area and needed a large storage unit fast. Called Life Storage and was able to secure a unit quickly over the phone. A contract was emailed to me and I was able to "e-sign" and a unit was assigned to me. The manager, Aaron at the Nashua location called me shortly after signing my agreement online, to let me know there was maintenance being done on the unit they originally assigned to me and was giving me a different unit assignment. When I arrived to pick up the keys to the unit, Aaron was there and had already re-assisgned me my new unit. Transition was easy. He took me to the unit to inspect, give me a new lock and provide my access code. I was very impressed with Aaron and his customer service (which is so rare these days). He was responsive in transitioning me to a new unit and ensured our experience with Life Storage was great before we moved our stuff into the unit. Moving is so stressful and Aaron, property manager and the lady over the phone made easy in acquiring a much needed storage space.The property is spacious for small moving trucks (Uhauls) to enter, unload and exit the property. There is fencing and gate access around the property for additional security.
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December 2023 by Amanda Reep
I would NEVER recommend this place. The customer service is awful. Every person I interacted with had a MAJOR attitude problem. The unit itself was large but NOT climate controlled. 85% of my stuff had MOLD growing on it! Thank god I was able to salvage most of my items and what not. There’s very little security at this place. There’s a few cameras on the outside of the buildings but that’s it. There’s nothing anywhere else and barely any light. Inside has NO cameras. It took them almost a month to fix the main entry gate when it wouldn’t close. Add to all of this, they WILL increase your rate EVERY OTHER MONTH for NO reason. I started at $180 and when I left they were charging $358. They will try to say it’s because of the “competitions rates” but I didn’t find ANYONE charging anything near that price for a 10’ x 20’!!! They also say there’s a 5 day grace period before they put a late fee on. They don’t tell you is the grace period STARTS WITH YOUR DUE DATE not after it like every where else. STAY AWAY FROM THIS PLACE!!!
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November 2023 by Decio Brito
Jennifer was fantastic and a great person to deal with. I appreciate good Customer service and she's number one at it. Thanks.
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November 2023 by Bryson Arnone
I’m going to give this a 2 because I have to see what the next couple of months brings. I actually love life storage, great people. They would never sky rocket prices. But recently they were bought out by extra space storage an they suck. They constantly go up about every three months on rent. I actually left extra space to go to life storage, but I guess I can’t avoid them now.
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October 2023 by Amy Glover
Jen is an absolute rockstar! She has been wonderful for us the entire time, including some stressful stuff involving damaged pipes in our storage unit.Whoever makes the decisions, PLEASE give this woman a raise! To reflect the commitment she has and her empathy and dedication to her customers.
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October 2023 by Francesca Medellin
I've had my unit about 15 months now and they've been great. My first time coming to drop stuff off, the man in the office came and helped me into my unit and showed me what to do. Whenever I've had questions or concerns someone was there to ease my mind and help me. Definitely been a great experience and I would recommend Life storage to whomever is in the market for a unit.
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October 2023 by DAWN GAGNON
I had the best experience and customer service help from both, Jennifer & Aaron. They went above and beyond to make sure I got the help I needed. They were both very attentive and super friendly. I would highly recommend opening a unit here. This location, Nashua, has been nothing but clean, friendly, helpful & amazing.
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October 2023 by Bill O
I had a great experience obtaining additional storage with Life Storage. I had concerns about the recent rains so I wanted to see the unit before I committed. I was met by Jen who was great! She showed me the unit, informed me of all the policies, how to access the unit after hours, and other questions I had. The unit was on the second floor it was clean and secure with no evidence of critters. A totally first class place. I did obtain the unit and Jen walked me through the process which was fast and easy. After a couple of clicks of the mouse I was in like Flynn. It was a great all around experience and I can't thank Jen enough for all of her assistance.
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October 2023 by Emily Petrillo
I’ve never used a storage unit before, so I’m wary about my experience. However, Jen was fantastic to speak with, she let us see the unit size and explained things very thoroughly. I feel confident having her as my go-to person on site!
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October 2023 by Bethany Ross
The people in the local office have been great but things have been a mess since Extra Space took over. The lift in the building has been broken for 2 weeks and I can't get my items in and out, there is no current ETA on this fix. My price went up with no notice this month and I can't even get my stuff out. Corporate, when is this lift going to be fixed???
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September 2023 by Brad
Moving is stressful ! Jennifer and the team were very professional and welcoming while we managed ours. Even when we had to adjust our schedule, they did everything they could to be helpful. Recommend!
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August 2023 by None U.
Their rates are horribly high and they continue to raise them. I started at $160 and within a couple of years they raised them to $220, then $260. My belongings smelt like mildew when I was finally able to get everything out. No air conditioning (but they say it's climate controlled) One elevator, no ramps and only one roll cart. The day I moved my things out, the elevator was out of order so we had to carry everything out the hard way, down the stairs! Three days after they send me the confirmation that my unit and account were closed, they send a notice stating my rates are going up! LOL These people have their heads up their asses. The lack of features and the exorbitant rates make this place a HARD NO if you value your money and your belongings.
