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August 2024 by Jessica m
I was nervous about getting my glasses replaced and Marlena was absolutely awesome!! She walked me through the whole thing and took the time to hear my situation with my glasses. I highly recommend coming here if you are looking for glasses and if you need an eye exam. They all know what they’re doing! 10/10
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August 2024 by Lisa Devlin
I had a great experience with both Katie and Chloe in Nashua. Would highly recommend.
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August 2024 by Julio Martinez
Went to purchase more contacts and they told me my prescription expired and needed to retest which was fine. However after asking about my insurance coverage and going back and forth with what they were relaying the doctor and front desk lady went out back and I waited to decide what I wanted to do. Shortly after the doctor who stayed hiding out back sent the front desk lady back out to tell me they weren’t comfortable with me being in the store. I was very confused at this as all we had done is discuss insurance and no scene had taken place beforehand. They essentially kicked me out for asking insurance questions.
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August 2024 by Veronica Miller
Treated like a literal piece of dirt on the ground by the employees. I can’t believe the experience I just had. I’ve never felt so disrespected. This behavior is unacceptable.
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July 2024 by Sarah Strauss
Unfortunately, we had a terrible experience at this location. We have been loyal customers of LensCrafters for 30 years, but after the way we were treated, we will never go back. We had a family emergency so we were going to be five minutes late to our appointment! I even called ahead to apologize to let them know we were running 5 minutes behind. When we arrived, we were told the doctor left since we got there 7 minutes late instead of 5 minutes late. One of the girls at the service desk was laughing about the situation and was extremely unprofessional and rude. We have spent thousands of dollars buying glasses, contacts, etc. from this location, but due to the horrible way we were treated, we will no longer recommend this place to anyone!
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May 2024 by Justin Navarro
Absolutely great service! I came in with a pair of glasses that was missing a screw and needed adjustment and they fixed them on the spot. Highly recommended!
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March 2024 by Patrick Demers
The store manager provided excellent service and impressive product knowledge. I will go back to that store.
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March 2024 by K F
My wife and I called the same day for an appointment and we were scheduled easily. We have been going to Lens Crafters for years but a different location. The staff at the Pheasant Lane Mall location were awesome! They looked up our insurance information amd had us in and out of there in no time. Extremely helpful young woman guided my wife and I through a large selection of frames and helped us both land on the right pair and at a great price! Thank you !
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March 2024 by Dustan Griffin
Maybe I’m in the wrong but I went this location on March 1st and when I entered both of the employees were standing at the desk on their phones. I waited a couple of minutes, one of the employees even looked up at me and didn’t say a word, went right back to looking at their phone. So I said can I get some help? The other employee came over and I explained what I was looking for they weren’t helpful at all. I told them I would look around, they said ok. They then proceeded to go back to the desk and get back on their phone. Maybe they were doing work, but it was very frustrating. I will still shop at LensCrafters but will avoid this location.
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February 2024 by rob barclay
Just finished up an exam with Dr. Pike. Great exam, very well done. He was a pleasure to have handle my exam.
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February 2024 by August Quinno
Great staff and a wonderful selection of glasses!! I got my first pair of glasses today and I didn't quite understand what my prescription meant, so the staff kindly explained each part in detail to me. I felt very informed afterward, and that made me feel much more comfortable with my purchase. Especially since glasses are kind of an investment. Speaking of price, there was an incredible sale going on where I got my glasses discounted substantially! Much better than what my insurance alone would have done. Lastly, I fell in love with a pair of Vogue glasses that were recommended to me instantly! They knew EXACTLY what would look great on me and compliment my personality! 10/10 I’m coming back here again. I’m also recommending this place to anybody who needs glasses!
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February 2024 by rodolfoperez68
Unfortunately there is no way to give this place negative stars. I have been waiting for my contacts for over three months and have yet to receive them. No communication from the store. If i haven’t called in i never would of known my order was canceled and they just kept my money. Terrible customer service. Avoid at all cost.
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February 2024 by Kathleen McCarthy
The staff are always very nice when I go there. They've been super helpful assisting me in finding the right style of glasses for me and/or in ordering my supply of contacts making the whole purchase process seamless.
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February 2024 by Shrujal Bhagat
Our experience with LensCrafters was disappointing from the start.Someone from LensCrafters called me from a personal cell phone to reschedule our appointment from Friday to Sunday (snow day). We had already taken a day off on Friday for the eye appointment.When we were there on Sunday, they said they don't dilate eyes on weekends, option was to go for a $30 retinal imaging fee instead. With my mom and my spouse, this totaled $90, which could have been avoided with a standard dilation.The staff's unwelcoming attitude was further exacerbated when they offered my mom an additional $10 copay on her eye exam but couldn't check her insurance on the weekend. Moreover, despite LensCrafters being in-network, they charge $70 for a contact lens fit and follow-up, exceeding the insurance coverage of $55.Frustrated by hidden charges and subpar customer service, we decided to cancel the eye appointment. This experience has left me with a strong resolve to never choose LensCrafters again.
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January 2024 by Mohammad Hossain
It was expensive but good customer service
