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December 2023 by Deb R.
I like this store, however several years ago I bought a mattress here and the damn thing makes me hot. Sales guy said the store wouldn't take it back cuz "my muscles weren't use to it yet" Huh??? I still have the damn thing and sweat every night.
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November 2023 by Sharon D.
We had a very similar bad experience to another reviewer Lance. The day it arrived, the recliner at the end of the sectional was broken. We requested another one as we spent a lot of money and they convinced us not to because it is an easy piece to fix. Every few months, we have to keep calling in to fix it. They told us that is is like a car and needs maintenance . After too many times we called customer services that enough was enough we are requesting a new one . There respond it is not possible, we should had said something when it arrived . We did and they said no record that we did. Do we really expect their people to jot down "customer is requesting new one but we convinced them not too"in their system. We trusted them. What is the goal, to weigh us down till our extended warranty expires? Additionally the nerve to say it is probably all the impact . My husband ask them to clarify. Kids ? My kids are preteen age where their life is sports and little spare time video :games/youvtube in another room. I can see their response to this now. Sorry for your experience but we do all we can to accommodate and fix in timely manner . Save your script customer service. As we told your customer service (that did not seem to care) we no longer will spend another penny here.
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November 2023 by Lance O.
We purchased a brand new sectional sofa from jordans Furniture in Nashua. We had an issue with the sectional started coming apart in certain areas when we notified Bernie and Phil, they said the couch had exceeded the one year warranty, and that we had to call the extended warranty plan that we purchased The warranty company sent out a representative who stated clearly the damages should be covered. After waiting two months to hear back, we were then notified by the warranty company that the sectional couch would not be covered. We fought for over a year with both Jordans Furniture and the warranty company, and in the end we lost out not only when we thought would be a sectional couch that would last for many years but also for purchasing an extended no-frills warranty plan. We decided to take this year's business of purchasing a new bedroom set, dining room table set and as well a new sectional couch just down the road to Bernie and Phil's. Buyer beware!!
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November 2023 by Rick C.
We had our furniture delivered today. What a great experience! From the salesman to the delivery guys it was a great experience. Our salesman, Stephen Lavoie, helped us choose the colors for our sectional, ottoman and side chair and they are a perfect match to rug and other furniture. Delivery team was in and out is record time, called and gave us a 15 minute heads up. Great experience from start to finish. We had considered ordering something from an on-line company, so happy we didn't. The furniture is beautiful and well made, very happy with it all.
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October 2023 by Li
I got my longtime wished firm but comfortable sofa in three days. From choosing one in store with Edwin’s friendly help in store to receiving sofa with neat setup by delivering crew, I’m very happy and satisfied. Highly recommend Jordan’s Furniture.
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October 2023 by Rebecca Levine
We enjoyed shopping for our sofa and ottoman due to our very attentive, well informed and delightful patient style of the salesman. He spent time to explain and show us options including construction of the sofas. A great and satisfying experience.
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October 2023 by Joan DeLeo
The services I received were fantastic - Barbara in the mattress department was a delight to work with. She was not only knowledgeable but she listened and gave me loads of options to help me make my choice - Then I went to the desk to purchase a gift card and the same applies - the ladies even took the time to search for the right folder to match the occasion for the gift . A+
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October 2023 by Carol F.
14 months ago I bought a recliner from Jordan's Furniture. The control device stopped working recently and I called Jordan's to see if they could do anything. They sent a serviceman to change the control device and now it works fine. And this was at no charge! I love Jordan's Furniture and have bought several items from them. Their salespeople are professional, their prices reasonable, their selections many and I particularly like their 60 month payment with no interest plan. And now I am impressed with their after purchase service!. Thank you.
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October 2023 by Kristine Boyd
We found our new couch right away. A salesperson was nearby and offered help in a very low pressure way. She was helpful but not pushy. Great selection of couches in several different styles and fabrics including leather. They also offer delivery so our new couch will be arriving at our home next week!
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September 2023 by Judi Paris
My best experience ever! My salesperson, Casey Pepin was outstanding! She’s patient, professional and so nice! And does her research ! She made my experience worthwhile! I will never shop anywhere else, because of my experience with her and the quality of Jordan’s furniture! A+ every time!!! Thank you once again!
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September 2023 by heidikearney1069
LOVE Jordan's!!!!Everyone we encountered was professional and extremely knowledgeable. We truly appreciated Andrews eye for mixing different patterns,colors and wood finishes. His recommendations gave us choices with a true designer feel. We purchased 2 mattresses with Bridget iT specialist, Karen and finished the showroom with Berta (who helped us for over an hour) complete the media room with a beautiful fruit wood console. We are incredibly happy with our purchasing experience. Highly recommend!
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September 2023 by Tom D
Got a good mattress at a fair price. Sales person was very helpful and did not rush us.The delivery team was exceptional. Even with the rain they exchanged our old mattress set for the new one in a very polite and professional. They were the best delivery team we have ever had.
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September 2023 by Roger G.
Very nice and clean. Had a great experience mattress shopping! Bridget machine was very helpful to my Wife and me. Did not try selling us the most expensive mattress. Came her 12 years ago and had a great time then and today.
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August 2023 by Dev Nayak
Great experience purchasing a couch. Berta aka BTK was extremely helpful in the selection process. She walked us through the choices and was instrumental in the customization of the couch we wanted.The delivery time turned out to be shorter than we expected and the delivery process and installation was flawless.The couch is awesome, we’ve been using it for a couple of months now and love it.Thanks to all at Jordan’s to make the whole process simple, convenient and excellent service. We love it all.
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August 2023 by Lynda McCumber
Large selection of styles and manufacturers, and sales person Susan P. made all the difference. Our differences in height (5'2" and 6'3") can make it difficult to find seating that is comfortable for both of us. Susan explained the varied sizing and had us try multiple sofas and chairs to find the perfect fits for us. She's even sending fabric swatches for the items we purchased. Thank you Susan!