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February 2023 by NA MUSIC (NA Music)
Great service on my normally hard purple hair.
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February 2023 by Melissa Ashlynn
Nice and easy salon quick and priced okay
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August 2021 by Kymberly Miller
The hair stylist was nice, and the haircut was good. But I wish they had washed my hair first. I didn't like them cutting it dry.Service: Haircut
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February 2020 by Emily Taylor
Let me start by saying I love JCpenny. I shop there often and even buy my glasses there. I never write reviews, but I feel this needs to be heard. I went in for a partial foil.. spent $120 and my hair barley looked any different / lighter. The hair dresser passed me over to another stylist half way through my service because she had another client who was upset with her service earlier that day. DO NOT RECOMMEND at all. Extremely upset with the quality I received. I will no longer be a customer of JCpenny after my experience.
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January 2020 by Elizabeth Tellier
They always have great stylists but make sure you make an appointment they are real busy so even though they have a sign that says walk-ins welcome there is usually not an opening for walk-ins.
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October 2019 by Nina D
I walked into the salon with an idea for something bold. I spoke with a few members of the staff, all very pleasant, and then I spoke to Leah Liqui. What a lady! Not only did I have arguably the best haircut I have ever had, but the wonderful personality of this woman is infectious. The long process of letting the dye set, washing it out, and styling it was filled with lively conversation between myself and Leah. It was an absolute pleasure to do business with her! I would tell anyone who asked for a place to go look beautiful to go see Leah. 10/10
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April 2019 by Amy I.
I'd made 3 web orders, JCP, Macy's and Target. JCP collected the entire order, called me when it came in, and easily located my order when I picked it up. One item had to be returned (shrunk upon prewash for first wearing), and the return staff asked if I wanted it replaced with a larger size. Yes! She processed the return, located a larger size (they were getting scarce) and put through the order. It's a rare day retailing staff treats customers like human beings, they're a good reflection on their company.
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January 2019 by Doreen V.
I absolutely love the home store! Excellent customer service and a friendly knowledgeable staff. The main store is awesome as well even during the busy holiday season as staffing is difficult and you do need to wait on line I found the staff again to be friendly and knowledgeable.
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September 2018 by Gabbar Singh
Which there was something below than one star as well.
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September 2018 by Lauren s.
i made an online purchase for a curtain, waited 2 weeks to find out they had attempted to deliver but instead of leaving it on my porch because no one was home (which ups says it is their call to make to take it or leave it) they sent it to the stop and shop the next town over, which i only was told after calling the jcpenney help line because i had no idea where it is. the SUPERVISOR i spoke to told me i had no choice but to go get the item and i told him i was not going to do that because i paid for shipping, so after arguing with him he agreed to refund me for the shipping cost and so i agreed to go 15 minuets away from my house to pick it up. so a day or two later when i had a chance to get down there i try to retrieve this stupid $20 curtain, it wasn't there! they sent it back to another state where it came from! so now i call them back and they say they have to refund me and i have to wait until the item is back in stalk on their website, ridiculous! so i do because it's the only one i can find in this size and they deliver it this time. turns out it didn't fit on my door panel so i want to return it. the only way to return an online order is to pay for the shipping myself to send it back or bring it to the closest store. i already paid $9 for shipping so i'm not paying again so i drove 20 minuets to the closest store and the woman at this nashua store was so rude. i didn't get greeted just her pointing to where she wants me to stand and wait. then she grabs the paper from me without saying hello or asking me why i was there or what the problem was so she has me slide my debit card i bought it with and then just hands me the receipt and says i'm all set. i notice i only get refunded for the item and not the $9 shipping so i asked "i have to eat the shipping?" and she just says "yup" so rude to not even tell me that and SO ridiculous for JC Penny to make me eat the shipping after i drove all the way to the store to return it! i'm so beside myself about the whole experience and i will NEVER shop here again!! I would give ZERO stars if i could!!!
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June 2018 by Deborah Gran
Beautiful hairstyle and color. Kiano did a great job. I highly recommend him. Very professional.
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May 2018 by edzo82270
The staff is quite friendly and very accommodating. I see Meg once a month and I get the perfect cut each time. She gives me a wash, asks me how I like the look during the process, and won't let me leave until I'm 100% satisfied, which is always. I recommend her without question.
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May 2018 by Karen Joyce
See Mira for gorgeous balayage color work. She's a fantastic artist!
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December 2017 by Rachael G.
I had never really thought to shop at JCPenney but the Sephora store inside got me in the door and now I'm in love with their clothing! I have the worst time trying to find comfy jeans (I prefer sweatpants ha) but their Arizona jeans are super stretchy and I'm in love! Also liking their juniors shirts and boots which remind me of Nordstrom styles but at very affordable prices. I just dislike that I have to go downstairs to pick up or return an online order. Why can't all the registers process online returns?
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August 2017 by Camila Paiva
Very disappointed with this salon today. I called a day before to see if there were any openings for a balayage and trim for the next day - the guy that I spoke with to on the phone told me the hair stylist that I usually see was not available, but another one was for 12pm. I decided that it was fine, thanked him for getting me in last minute. He asked for my information and supposedly "put me in" for 12. I show up at 12 the next day, only to find out that someone is scheduled for a balayage but it is not me. They double booked me. They called the other person and that person never answered their call and never even showed up. 15 minutes later the lady up front comes to tell me they have a 20 minute waiting policy and don't want to keep me waiting in case the other person shows up. She already had me wait 15 minutes what's another 5?? The other person wasn't going to show up when they never called or answered their call anyway. I heard the receptionist talking to the hair dresser and the hair dresser clearly just didn't want to do her job today and see me. Very incovenient for me to go out of my way, show up on time for MY appointment and get sent home even though the other person never even showed up. I get mistakes happen, if the other person had showed up I wouldn't be so upset but NO ONE was there to see this particular hair dresser except for me. Thanks for ruining part of my birthday plans JC Penney salon.
