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October 2023 by Bryan Davis
Do not bring your car here if you want it back in a reasonable amount of time. They are far too busy to give your car priority. Rather than focusing on a few cars at a time and getting them done, they have way too many cars and focus on none of them. They had my car for 8 weeks even though it was just a minor rear ending that required 40 man-hours of labor (per the invoice).Also, as other reviews have mentioned, communication was terrible. I had to call any time I wanted an update.
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October 2023 by Jerry Kramer
Accident 7.20.2023 repair est done 7.20.2023 repair appt 9.6.2023 8am arrived 7am when opened secretary told me I had no appt at all. And handed me clipboard with paperwork. Repair appointment in Dec 2023. I told her I already went thru this and filled out my paperwork and handed back the clipboard. (My insurance ALREADY posts everything under my wife's name... Not mine...I didn't know that). Secretary starts screaming at in front of other customers and hertz representative sitting there "why do customers do this? F--k you!" I told her " I already filled out that paperwork and today to come in for my repair date .. 8am"" We are not doing your car. You have no appointment at all. F--k you! Get out! F--k you! "I walked out bewildered... Called my insurance and told them what happened. Insurance said they would call to fix this. Inm sure they got an earful too.
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October 2023 by Tim Sullivan
Stay away go anywhere but here!! I brought my car in for minor bumper work and they painted it the wrong color black and wouldn't fix it. I gave them every opportunity to do the right thing only to be strung along.
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August 2023 by Michael Lindsey
Terrible experience. Communication was non existent. My car was there for 3 weeks, had to call to get any type of update. When it was time to pick the vehicle I got it back COVERED in tree sap. Wouldn't use crash champion in the future.
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August 2023 by Tim McGinnin
The work done was very meticulous. I was very pleased with the completed work. Zach and Carly were both outstanding customer service reps, keeping me posted with updates every step of the way. I would highly recommend Crash Champions to anyone in need of collision repairs!
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July 2023 by Canifton
Crash Champions were fantastic, from start to finish. I was surprised to see any poor reviews. They were all so friendly and so competent and kept me informed all along the way. (Shout out to Carly, an CSRep.) And when I had to reschedule twice, last minute, they were totally understanding. Thank you, Crash Champions!Services: Painting
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July 2023 by Makenzie Howard
Recommended by our insurance company and we were very satisfied with the work. Great customer service and the vehicle looked brand new when we picked up. I would recommend this facility. Thank you!Services: Painting
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May 2023 by Devan Bratlie
Terrible quality work, took an unreasonable amount of time(4 weeks) to do a bumper, headlight l and some other small stuff. Communication was nil. Would never go back if I had the option, and would not recommend to anyone who actually cares what their car looks likeServices: Painting
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May 2023 by Rob Ciccolini
Good experience. The time to fix my truck was a little longer than I have experienced at other shops (they looked really busy) and the time to get my truck into the shop was really long, but once they got going it was good, and the repair work looks solid. The people who I dealt with were friendly and all around great.
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April 2023 by Marie Akiki
DO NOT BRING YOUR CAR TO THIS ESTABLISHMENT.I'll start with this, I turned my car in on March 14th to have it repaired. I understand that there is a long lead time to get parts in, etc. Here is why I would not recommend this establishment:- I filled out a bunch of information, which stated I would receive an update every Monday which I did not-When I requested to be called, the techs would text me and not respond to my text.- After nearly a month, I finally got my car back but I received it back with an exhaust leak which I did not have. When I mentioned it to the tech, he just dismissed it-Today I reached my final straw, as I dropped off my rental car with a FULL tank, but today the rental car company contacted me to tell me that the car was returned empty because Crash Champions left the car running over the weekend.Not sure if this is a result of the company recently changing names and maybe ownership, but I WILL NEVER bring my car back. This company does not put customer service first, in fact I'm not sure they even care. They are grossly negligent and I would recommend taking your car to a better autobody shop. This repair was definitely not worth the headache I had to undergo.Service: Body & Trim
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February 2023 by April Anderson
Absolute trash. They're incompetent and I would never ever leave my vehicle with them. I have a $50,000 car and the d*** broad that does estimates couldn't even give me the peace of mind by telling me that would cause further damage to my car... what a joke. I took my car else where and have never been happier. The ONLY good thing about thus place is the receptionist, Galyn, she was amazing and should get a raise!Everyone else there sucks. Take your money and RUN!
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January 2023 by Hannah James
They took about 5 weeks to do so, but they saved my car. A tree fell on her at my awful summer workplace and I thought for sure she was a goner. But nope, they fixed her and she runs beautifully. They also did me a solid and were able to finish fixing her the day some family friends were in New Hampshire and could take her back. Otherwise, it would've been a 14 hour round trip drive to pick her up. The only issue I have had in the past few months was a leaking windshield, but I just bought some silicone and fixed it myself.Thank you for your amazing work!Services: Welding
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January 2023 by Phil M.
My car has been over there at the Merrimack location for over 5 months. The people who answers the phone are very polite but has zero customer service follow up. They do contradict the on going work on the car from one week to another, and never call back when they say they will. Very disappointed with this business and will never refer it to anyone else ever. Bad management since the change over from Gate city collision.Very sad that they don't prioritize their customers with an honest view of things. After all, insurance companies are probably over paying for the services, they're getting paid no matter what and you just become another one on their list of who gives a #%$&
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November 2022 by Steve Long
In the past decade I've had two minor collision repairs done here, and the quality of work is excellent. The service is good and I can recommend them without reservation.
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November 2022 by Madeline Baia
I went for an appraisal on damages sustained from a motor vehicle accident on a October 28th. I went there on Friday and I was told I would get an appraisal by Wednesday. Wednesday came and went. I called to get an update on appraisal on Thursday. No return phone call. I called again Friday and was told appraisal not started and it was going to be worked on but not done on Friday. I asked when I should expect appraisal completed? The answer was unsure. If you can't give me a time frame and your looked at my vehicle on October 28th, why would I entrust you with having my car repaired by you......I understand places are short staffed and over worked but when you give someone a time-frame I at least expect to be told if there is a delay and another time frame. I can't wait forever to have my car fixed. I went with someone else with better communication skills.Service: Body & Trim
