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March 2024 by Crystal Staples
It was amazing I walked in and was quickly greeted by a nice gentleman. I requested to get my feet measured on the Foot IQ Machine to determine a shoe size for Hoka One One Work Shoes Bondi SR. I got the proper measurements and placed my order. I then asked if the New Bondi 8's were in? He said Yes. I asked if he had the black and white pair. He pleasantly surprised me with a 2nd yes! Got super excited then we got to work with a pair of right fitting socks and he put them on and I fell in love I Said SOLD! He then expressed that I should wear a different type of sock to fight off moisture-bother issues and to use a moisture wicking material. I had no idea this was a thing. So we found my size and ordered those too. A but pricey but your on your feet all day and they need the best care! ? Thank you so much! I will recommend and return!
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February 2024 by Andrea Fitzgerald
I had an exceptional experience with the rep Billy on Sunday. He very patiently and kindly me talked me through my foot scan results, helped me try on a bunch of great sneakers until I found the one I was happiest with, and found me a color that happened to be on sale! I'd recommend this place to anyone, especially if you usually buy sneakers online doing your own research and haven't been satisfied.
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February 2024 by Mr Faucher
I walk into the store today wait 20 minutes for them to wrap up another customer. I wait patiently when it’s my turn to get my shoes in the middle of the process he starts working with another customer. He takes another customer and scans their feet. I’m sitting Down with the two pairs of shoes he brought out for me and didn’t know if he’s working with me or working with them very rude. I walked out I’m a Repeat, customer this experience was terrible. This was the The Nashua location Male with Long Hair Sunday Feb 4th
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January 2024 by R Houseman
Very knowledgeable staff.
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October 2023 by Susan McCaffrey
Limited items in stock for women’s 8.5 stability sneaker. One color which was not my favorite! Then I wanted plantar fasciitis socks in black and for the second visit were not in stock again? They did offer to ship sneakers, but before paying $160 I wanted to try the wide width on first, but not in stock!
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September 2023 by AK S
This place is your ultimate stop if you looking for sneakers. I wear it for normal days and walking but I am sure there are more serious people who like to visit this place for running and training.The staff is amazing and their suggestions are priceless. I like my sneakers the best till time. Thank you so much.
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August 2023 by Elly Mahoney
Today was the first time visiting this store I was greeted immediately and got some great one on one time with the sales associate and he was able to get me fit in a great pair of walking sneakers with some purple on them which is my favorite color! Thank you! Fleet Feet
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July 2023 by Jeff Whittemore
Great place to shop. The electronic foot structure analysis was pretty cool. Also don't let the age of the associates fool you. The young women that helped me is an avid competitive runner and very knowledgeable of the products they sell. She gave me very good advice and helped guide me through the choices but was never in any way pushy. Lastly the price I paid was the same as what I found online so why not try the shoes on in person and get some frindly advice while you are at it instead of taking a chance your online purchase works for you. I highly recommend this shop.
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May 2023 by Maggie Fawcett
This was my first time at a Fleet Feet store,and the customer service was amazing,they were very knowledgeable,and friendly.I tried in 3 different sneakers and I was able to pick the right pair of sneakers based on what I needed them for.
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March 2023 by Michael W.
Went into Fleet Feet today. BJ was awesome to deal with. I have never been fitted for a running shoe before so I didn't know what to expect. He explained everything in detail about the foot scan and how he would decide which shoe would be the best fit for me. Ended up coming out with three pairs he thought would be a great fit and he was spot on. Great experience there and I will for sure be back in the future when I am in need of another pair of shoes.
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September 2022 by Patrick Freeman
The employee tried to sell my girlfriend a pair of Cloud Stratus, which is what she wanted, but she noticed that the shoes were not from the same pair due to the difference in the design. The employee acknowledged as well, and when it was the last "pair" in her size he refused to order another actual pair. After he refused to do his job she tried on the Nike Fly 4, which is listed at $120 on the website, but due to the website being "sold out" of her size he wouldn't price match the website and tried to charge $170. Other Fleet Feets have been amazing with awesome customer service, but on this occasion it seemed like his goal was to not sell shoes.
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August 2022 by Rudy D.
Walked in, no one greeted me. Everyone in the room looked at me though so I had no idea who worked there. I made eye contact long enough with one person so I asked if he worked here... very awkward. I went in to try the On Cloud Stratus. They only had one pair in size 7 and the left shoe looked off to me. The reflective tongue was different (not reflective) and the tag inside the left shoe did not have the Swiss symbol. I told the employee and he brought out another pair of OC Stratus in a different size and agreed with me - several details about the left shoe in size 7 were off, and were made properly in the other sizes. I asked if he could order me a pair (in my size) due to the deficiency and he said no... So then I tried on the Nike Fly 4 which is $120 on Fleetfeet.com, but still full price in the store. The employees said they will not match the price because they are sold out of size 7 online in that color. Even though the other two colors are still in stock online in size 7, for $120, they will not match that price for the one pair they have in store. And also said they did not have those colors in the back, nor will they order them. Are sales associates making commission off of running sneakers now too?
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August 2022 by ml1116
Place was packed when I went in, no one greeted me or said a welcoming word.Edit - thank you for the quick response and reply on a Sunday. I'll certainly give it another try. Updated stars as well. Good to know someone is listening.
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July 2022 by Kim Smith
Billy was very helpful locating the right shoes for me and taught me a new quicker way to tie my shoes!
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June 2022 by Leah MacLeod
Really great customer service, Billy was very helpful and found me the perfect pair of shoes!
