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February 2024 by Ken Southard
Love the quality and prices. I have bought everything from TV, computer, clothes, eye glasses and groceries.
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January 2024 by Kimberly T
Mixed review. I took advantage of the sales in November and ordered winter tires for my Yukon XL, smooth ordering process but the rest was a headache. Earliest appointment was booked out over a month, fine, arrive for appointment and was told it would be 1.5 hours, fine. Get out to my vehicle after getting my keys and paperwork and first thing I notice is the globs of grease/lube all over my rims and tires. An annoyance for sure but not the end of the world. Get in and start it, tire pressure is way under in 2 tires, over in one and just right in one. Figured I would give it a bit driving to see if it was a fluke. Nope! They couldn't even fill them right, great. As I turn onto the highway and grab the bottom of my wheel I feel a huge scrape on my previously perfect steering wheel. Now I'm fuming mad. I decided to avoid being one of those customers that makes a scene and felt it best I call the next day when I was calm. You would think I'd be given an apology when I called or offered any promise of resolution but I was not. Due to all of the above, over all Costco tire center gets ZERO stars. However, they can thank my 3 star review to their 5 star employee, Cameron. He didn't treat me like a crazy person for being upset that my immaculate and incredibly well cared for vehicle was carelessly damaged by someone too lazy to adjust the steering wheel, (with a simple push of a button), he understood I was aggravated that the tire pressure was way off and that my sensors were never reset, he made my concerns valid and he took care of every single one. Cameron deserves a raise and a bonus for being the only one that handled all of that correctly.
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January 2024 by Pushpak Patel
Crazy wait time. staff doesn't know how long it is going to take. Just a poor customer service overall. Plan to spend 2-3 hours for the installation of new tires
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November 2023 by Jim Ellis
Great service. Unfortunately, Costco is having issues keeping up with the number customers waiting for tire installs. 6 or 7 weeks back up. Luckily, I was able to get the work done on short notice. Otherwise, the help was great and very accommodating. Great price and all the extras included!!
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November 2023 by J N
Stay away from this place! I easily purchased tires online, but it took 2 weeks for them to be delivered and installation appointments are scheduling a month out. They will not let me return them online. They said I must physically go into the store pick the tires up and then return them. Huge hassle. I got my tires installed the same day elsewhere
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November 2023 by Won Hong
Don’t waste your money and time there. Installed my tires and had pressure sensor went off. Called the shop and on hold for over an hour and was asked to come in a few days later. Showed up on time and o e of the guys say I don’t have an appointment. Wasted over an hour on the phone to get someone on the phone but apparently that is considered walk in.
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November 2023 by LOC DANG
I have a good experience when shopping at Costco. However I got really bad experience when I bought tires and came to get my tires fixed at Costco in Nashua. They are just a bunch of idiots, helpless people.
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October 2023 by Jimit naik
I’ve been a loyal Costco customer for years, and I generally love the value they provide. However, my recent experience at the Costco Tire Center left me with mixed feelings.The Not-So-Good experience is Long Wait Times: Unfortunately, the tire replacement process at this location takes an incredibly long time. My last visit resulted in a 150-minute wait for a simple tire replacement. This level of delay can be a significant inconvenience.In conclusion, if you’re looking for great tire prices and don’t mind a lengthy wait, Costco Tire Center might still be a good choice for you. However, I hope they can improve their efficiency and reduce wait times in the future to provide a more satisfying customer experience.
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September 2023 by Chris Hart
They do great work here even though they remain understaffed and deal with crabby customers with unrealistic standards. Do make an appointment it will save you a ton of time.
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June 2023 by Navid
Worst customer service . Idiots. There is the guy wearing braces was not at all helpful . He doesn’t even know how to treat a customer . Being a Costco member I never expected that . He literally told me to go to another place for tire work . I was like that was racism .
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April 2023 by Sharon B.
I just had an issue and spoke with a Manager out front and he took care of the issue 100% without even missing a step. This Managers name is Dave and he is fantastic and should be commended and promoted. He knows customer service well and takes care of his customers!
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February 2023 by Yang C.
Costco scam.Arlo 4 camera security camera reads $199.95 customer service says 1 in stock. When trying to purchase they say it was a customer return Actually price is $899.99Don't want to make good on price.Manager admits screwd up.#costco #costcodeals #CostcoWholesale
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January 2023 by Sandeep Verma
We made a noon appointment for tire rotation five weeks in advance. It took me standing in lines three times to finally get done at 2:30 pm. Just to check in, it took 30 min. And the person who rotated the tires was apparently blasting music from our car radio at maximum volume. When we got into the car, it almost blew our ears out! And the car was parked badly with both front tires hitting a granite curb! Just left an overall bad impression. It’s a shame as they have been very good in the past.
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January 2023 by Nir Golan
Avoid. Unprofessional service, weeks-long lead times to get an appointment, and wait times are long once you arrive for your appointment. Totally unbecoming of Costco’s broader reputation. Go elsewhere.
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December 2022 by AK G
Pathetic service. Arrogant front desk and absolutely disastrous customer experience. No one picks up the phone nor greets you nor is helpful. Costco really needs to find better management for the tire center.Warning ! Avoid this place if you can.