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February 2024 by Mimi P.
Costco has pretty much everything! Unfortunately their employees don't seem to know where anything is! I don't know, maybe over there is the standard. I asked 5 different employees there for an item I saw on their online site. One employee told me where it was but it wasn't there. My last hope was ZACH, not only did he tell me, he actually SHOWED me where it was!! A+ ZACH! He saved the day!!!
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February 2024 by James E.
Rude and unprofessional optometry staff! I have been a customer of the Costco optical department for years. When Dr Messa passed away a few years ago, Dr. Doan moved in and took over. I called Dr. Doan's office to fax my medical records to my opthalmologist for a pressing medical issue. Dr. Doan's receptionist made this simple task one of the rudest and most unprofessional encounters I have had to date. I called the optical department manager, Tobias, and asked if he could intervene and see that my records were faxed properly. He tried to reason with Dr. Doan's office staff but was rebuffed as rudely as I was. In his words, "Apologies sir, but she was as rude and arrogant with me as she was with you. Please be patient, I will follow up and ask Dr Doan to fax your records to your doctor."
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January 2024 by Jim F.
There's a new supervisor working here named Jonathan. He's extremely rude, condescending and makes up new rules as he talks. After speaking with the manager (Bob or Rob - can't remember which it was), he confirmed that what Jonathan was saying are the rules, aren't in fact the rules. Jonathan then went up to the podium and proclaimed to the other supervisor, Tim, that I have a lot of attitude, yet he was the one marking snide comments and telling me that even though I'm not listening to his rules, that I'll still be able to get out of here safely. Not exactly sure why my safety was brought up, but in the last 15+ years that I've been a Costco member, I've never felt like I've needed to be concerned about my safety. He continued his attitude problem and making up rules with other customers, talking down rudely to them, etc. Costco, if the behavior that Supervisor Jonathan is exhibiting is the new normal, then you will lose me and others as members. Unacceptable at every level. Hopefully the manager I spoke with coaches Jonathan's behavior so that we can all continue to shop/work in harmony.
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January 2024 by Allison Sinder
The staff was so helpful at this location, they advised me to look for coupons to help mitigate the cost of an expensive medication that I needed to pay cash for. The process was easy and the store has good hours to access the pharmacy.
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January 2024 by Erin L.
Sure wish they would secure the bakery and produce containers. 7$ worth of blueberries are now all over the parking lot. I've also had bakery items just slide out of bags as soon as I pick them up. Will still come here for bulk stuff 'cause it's Costco! However, I'm irrationally pissed about those blueberries...
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November 2023 by Einstein Usmanov
Efficient cost effective and courteous staff despite being very busy
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November 2023 by Rick N.
We've been going here for years. We have an executive account & spend about $500/month at this location. They just decided to 'enforce' their account holder only can shop policy. Im checking out and then told I can't buy anything because it's my wife's account, not mine. I had no clue this was even a thing, I've been using the same Costco card for years. We live a half hour away and I tried to explain this but they didn't care at all. They basically told me to go F myself. Terrible customer service. If you want to enforce a policy I didn't know existed in the first place fine, but give notice or a little leeway if people are caught off guard. Just because my wife didn't add me to the account I was told after shopping w the card for 2+ years that I couldn't with a full shopping cart. Total bullshit. It's an executive account, it's not like I can't be added...I just wasn't currently. Assholes at this store.
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November 2023 by Greg S.
It's Costco. What could you not like. I guess it would be nice if there was more than ONE in New Hampshire. We have to drive 45min go get there.
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November 2023 by Yuan S.
I heard a food sample giver there told a elderly Chinese customer idiot when she pick up a sample today, this is outrageous racism
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September 2023 by Tommy H.
Very good deals and always New product at great prices every month. We love that they have samples to try new products.
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May 2023 by Sung L.
Still good selection of goods. I am not sure if it was Covid or some kind of a hole virus, few old farts who work there making comments while I and my wife are shopping. I wonder if those old farts are racist s**tbags. Also people in food court is always grumpy. I think it is due so many customers and I feel bad for them. Anyways, good selection, mostly good employees, always busy, and few bad apples.
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April 2023 by Sharon B.
I just had an issue and spoke with a Manager out front and he took care of the issue 100% without even missing a step. This Managers name is Dave and he is fantastic and should be commended and promoted. He knows customer service well and takes care of his customers!
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February 2023 by Ryan Duncan
Great service, cheap prices, and friendly people. You can use Costco pharmacy even if you do not have a membership. Enjoy!
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February 2023 by Linda Harrison
Great service.
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February 2023 by Yang C.
Costco scam.Arlo 4 camera security camera reads $199.95 customer service says 1 in stock. When trying to purchase they say it was a customer return Actually price is $899.99Don't want to make good on price.Manager admits screwd up.#costco #costcodeals #CostcoWholesale
