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April 2024 by Rose Williams
Michelle went above and beyond today. I couldn’t be happier. Thank you Michelle.
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April 2024 by Gloria Barrett
I decided to stop in while wandering aimlessly last night and couldn't be happier with my experience. I'm only kicking myself I didn't get the names of the two employees. They were helpful and extremely compassionate, as I got a bear with a custom recording of my late cat's meow, and had a lot of trouble with the recording station. The person working the floor area came over and helped me with a few different takes. I would absolutely come back to this location for any more visits in the future and am extremely grateful for the kindness of the employees.
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October 2023 by Taylor Gagne
I couldn't be happier with my experience at this location. Our original bear's recording died and Michelle went above and beyond to help us fix it. The recording was of a deceased family member so you can imagine how important this was to us. I left the store with happy tears. Thank you to Michelle for your kindness, it means to world to us. And to Maggie for stitching up "Pop" and bringing him back to his original form. Thank you x a million ♡
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August 2023 by sam Lento
Very rude employees. Store hours listed on site do not apply to this location.
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June 2023 by Stephanie Breeden
Store should've opened an hour ago and it's not open. Huge disappointment for my daughter.
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April 2023 by Sarah Fay Holden
The smile this place manages to put on our daughters' faces is priceless! The entire experience for them is something to always remember. So, thank you.
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December 2022 by Jason Clement
This place is cute for making a bear for a loved one. Max was a great help and very friendly.
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June 2022 by William Miranda
Awesome place for kids ! The employees are well trained and super helpful !
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February 2022 by Amanda Muise
My favorite store and gotten too know everyone at bab store where like a family . my favorite one is pheasant lane
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December 2021 by Dorothy Taylor
I went there to stuff my horse my daughter bought me for my birthday. I thought it was a great idea from the beginning that they made this store. Victoria is a great employee. The manager Matt is awesome too
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December 2021 by Skylar Martin
Going to build a bear now is just as painful as buying a new car- I had a couple gift cards and was looking to use them and maybe spend a couple extra bucks for a cute Xmas bear for my daughter and from the moment I walked in the process was like buying a car - the employees were extremely pushy from start to finish trying to sell me anything they could find to go with my bear etc etc all o wanted to do was make the bear for my daughter and be left alone. Once I thought I escaped there sales tactics to go dress the bear on of the girls was trying to get me to buy some accessories after she followed to tell me this I kept politely declining and finally I was irritated - it went from being a beautiful Christmas moment to a migraine and I could not wait to leave. Build a bear what are you doing - you are a teddy bear company please take care of families stop being so pushy that’s not what you used to be like. Also when the heck did they charge for the boxes I spent $85 dollars and it barley shows - I could have got a VT teddy bear for the same price and better quality and the clothing.
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November 2021 by Kellyjo Pringle
Great time spent with grandson. Sales person spoke to grandson at his 3 year old level and included him in every step of the process. Definitely going back...
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October 2021 by Dianna L.
Came in because my bear's voice box had unfortunately stopped working and I wanted to get it removed. Erin was super lovely and helpful and the bear was stitched up and good as new in less than 10 minutes. Thank you for the wonderful service!
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April 2021 by Lena C.
I had my mask off for 10 seconds to take a drink of my water mind you, I'm 36 weeks pregnant I didn't wanna bother to defend myself so I just walked out. The kid was a p***** I wish I could put ZERO stars
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April 2021 by Annoynomous
Friendly and nice place for kids!!!!
