-
September 2024 by rachael bleau
Unethical and sales person training needs desperate improvement.
I went in to buy out my lease. I made an appointment a month in advance to be properly prepared.
I get it….. it’s sales. I’m a GM of higher end sales myself.
My designated sales person knew what I was there for and told me it would only be a few minutes to get my paperwork together.
He came back (of course) with telling me he could get me into a new lease ect…. I said no. He tried 3 times. I understand they want to move units but when no is the answer, It’s the answer.
The sexist comments didn’t help his case.
After stating “I have a (pretty) blue car I can put you in and “I thought this was going to be easy” …. My comment “why… because I’m blonde or a woman”.
The next comment “My boss is going to be mad with me”….. that’s not my problem.
Move into the finance office to sign my papers and unfortunately some aspects of the process were not fully explained in detail and paperwork was missed putting in my file to take with me regarding a ceramic coating.
It was poorly presented and not explained in detail other than how much I would be paying per month.
The question I have is if I’m paying a monthly fee for the term of the loan, does that mean everyone pays something different depending on the length of their loan?
In the end the finance person refunded the product but …. was the ceramic coating even done properly or to what level. The video on their website stated both the interior and exterior of the car are treated.
It’s obvious my interior was not even vacuumed.
I’m in customer service…. This is not acceptable. Integrity is everything in business.
-
September 2024 by Magdy Attia
Excellent
-
August 2024 by Hayden Herrick
Sid was a world class salesman. I love my new s4 and I would definitely recommend others to visit him at Audi Nashua.
-
August 2024 by Isaiah Moskowitz
Audi of Nashua is an excellent dealership. From the purchase to service experience, they are professional from top to bottom. We highly recommend Audi of Nashua!
-
August 2024 by Vinitkumar Badardinni
We had brought our car last year in December. Jay was the guy who sold the car. Initially during the sales he was being nice but once we brought the car he didn’t help us out with any questions or concerns upon that the car wasn’t even cleaned up when we went for pickup it’s just below par standard's and it was not even charged. For servicing as well they didn’t even understand what the issue which was when throttling it was making a gushing noise, we had explained them a couple of times, but they always ignored the issue. Overall not happy with the attitude of the sales and servicing department.
-
August 2024 by T. Allen Baker
Excellent service, polite and courteous staff. Mr. Jon Colon is an exceptional service consultant. After recently moving from Kansas City to the Boston area, I’m very happy I’ve chosen this dealership for my Audis.
-
August 2024 by Glenn Hagman
Great experience!
-
August 2024 by Susan Lebrun
Today you can not go
To many place with out trying to find help..
From the time I walked thru the doors of Audi Nashua I felt like a VIP..The team I worked with
Danielle,Chris and Travis were an exception to the rule! AWESOME and MORE then HELPFUL!
Thank you all for your outstanding customer service!
Sue LeBrun
-
August 2024 by Timothy Gray
Great Dealership with excellent staff.
-
August 2024 by Autumn Smith
State inspection and oil change. It was quick and easy and I received all of my updates via text as the service progressed. I was pleased to be able to pay online, which made the pick up of my vehicle go very quickly. Thank you Audi Nashua for being so efficient.
-
August 2024 by Joseph Essien
No complementary ride to enable customers drop off cars and come back when the car is ready
-
August 2024 by Ravi Vig
The service department has gone out of its way to help troubleshoot a difficult problem with my 2002 Q7.
-
August 2024 by Delly Noella
Lee was great! He helped me find a new Audi with everything I wanted.
-
August 2024 by jeffrey fernandez
Excellent experience at Audi Nashua. Sid was very professional and easy to work with. The pricing was good and he made the transaction go very smoothly.
-
August 2024 by Tom DeBenedictis
Great service and great deal on my lease. I highly recommend them.
