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November 2023 by pabealo
Generally a good place to go for tires and general maintenance on vehicles. Bought 2 sets of winter tires over last 2 weeks - set for a truck and another set for a subaru AWD. The Subaru gets a lot of miles put on for daily commute into Boston. Asked for summer tires to be marked as to their position on Subaru 3 times before they were removed so they get rotated correctly when put back on in the Spring. The tech failed to mark the truck’s tires last week so I really emphasized the ask this week with the Subaru this week. The summer tires were bagged (thank you). Got them home and when I went to store them in garage - lo and behold they weren’t marked. I’d also asked to have the locking lug nuts removed and replaced with non locking lugs and left them and the removal fixture on the passenger seat- that also didn’t get done. I know it’s minor stuff to the tech but I commute >100 miles a day and I worry about being stranded on the side of the road so it’s a big deal to me.Service: Tires
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November 2023 by Irishgaelicblue
Was stranded on a weekend, completely dead battery. I had my car towed to them, calling in advance, spoke with Rick. After speaking with him, felt confident they could help and was happily right, he and the team took great care of me. Pricing was standard market, not over priced, excellent service. They even addressed a tire sensor light issue I had, which I mentioned in passing. No charge. I'm making an appointment to have that fixed. Highly, highly recommend.
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November 2023 by Jonathan Hassell
Reasonable pricing, transparent staff. Even with pretty extensive work, I've always gotten my car finished same day.
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October 2023 by Laurie Frenette
Everyone was polite. It was nice to see how well they communicated with each other, and the customers took the time to explain why things needed to be replaced over all pleasant visitService: Oil change
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October 2023 by RYAN PERNICE
SUPER FRIENDLY STAFF. but call before you go in for any appointment you book and make sure they are going to honor that appointment (with a reasonable wait time). VIP, the technology is there to let people know show up an hour and a happy later than their appointment if you need more time. You have our phone numbers and emails.Service: Vehicle Inspection
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August 2023 by Megan Kingsley
Friendly, courteous and knowledgeable!Went on the VIP website to schedule a NH Inspection, was able to get appointment same day!(I had scheduled a NH Inspection with another local “competitor” 3 weeks ago and they rescheduled my appointment 3 times!)Service: Vehicle safety inspection
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August 2023 by Laurie
The staff was really helpful and super friendly. My appointment was right on time and had my new tires done on my lunch break!
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August 2023 by Crystal Alexander
Need more work done to my vehicle today. They were very helpful and helped a momma out, highly recommend them.
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July 2023 by Justin Cohn
I've had great experiences with the service, staff, and pricing at this VIP.
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July 2023 by Keith MacKay
Consistently good work from these folks for over 5 years now. They don't oversell, save you a few bucks where possible, and do good work. It keeps us coming back -- thanks, Rick and crew!
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June 2023 by Megan C
Wonderful people. Great at what they do. Fixed my jeep fast and explained everything they needed to do. Price wasn't too bad either.
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April 2023 by William Genest
I've been going here for 5 years, but will not any more. They just tried to charge me $100 in labor to change 2 $6 light bulbs. Nobody in their right mind would expect that cost and there should have been a call made. Discounting the total to $99.51 was not good enough.
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April 2023 by Mark Cheever
This place has fallen off. They were good with me so I recommended them to my mother. She had 4 tires put in there. At a tire place. I figured it would be straight forward. Ohhhh no. Not with VIP Milford. They shredded the inner fender wall. Removed the rivets. My mother had just about every warning light on the dash come on with hours of leaving. They then wanted money to diagnose the issue I believe they created. They told my mother they don't accept service contracts. I spoke to the corporate office who says they do. The people at the store wouldn't even call the service contract provider so my mom left and went to a place who helped. Do not fall for these people's act. They do not care and are as crooked as the dealer where you buy cars. Stay away if unless you enjoy the runaround and having more broken parts than working oneServices: General repairs & maintenance
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April 2023 by Damian R.
Your better off to purchasing tires atTire Warehouse. Tire warehouse is less expensive and much better service.
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March 2023 by Max Mayer
I accidentally asked VIP about changing tires long before I needed to. They easily could've told me that it was time to do so, but they let me know I had a few months left with my tires instead. I appreciate their honesty!
